Patient Co-Ordinator

Job summary

JOB PURPOSE

Are you passionate about delivering excellent service and making sure patients receive the right care, first time, every time?

Our reception team has been praised by patients as friendly and helpful and for going above and beyond to help us fit everything in. If that sounds like a team you'd like to be part of, wed love to hear from you.

Were currently looking to welcome one or two new Patient Co-ordinators to our inclusive and supportive team. Our practice has been described by patients as a first class health centre where staff are kind and caring.

We welcome applicants with reception and/or administrative experience. NHS experience is desirable but not essential.

Working hours:

-Flexible shifts between 7:45am and 6:30pm, Monday to Friday

-Some occasional Saturday and evening (until 8pm) shifts may be required

We are looking to cover approximately 37.5 hours per week, which could be filled by one full-time role or split between two part-time roles. A minimum of 20 hours over at least 3 weekdays is required.

Main duties of the job

DUTIES

• Support patients by navigating them to the most appropriate clinician or team member.

• Carry out a range of general clerical and office tasks, with a focus on front desk reception and managing the switchboard.

• Complete allocated administrative duties accurately and efficiently.

• Maintain high standards of customer service for all visitors to the health centre.

• Ensure patient records and all clinically related information are kept strictly confidential at all times.

• Manage appointments, respond to information requests from other professionals, and provide appropriate information as needed.

• Handle incoming post and deliveries, distribute reports and copy records, and collect payments where applicable.

• Provide clerical support to other areas of the practice as required.

• Assist with opening and closing the health centre when scheduled.

• Attend training sessions and staff meetings as required.

Future Developments: This role is expected to evolve to include part of the working week based in our new PCN Prescribing Hub. This will involve processing prescription requests and responding to medication queries in line with standard operating procedures, under the guidance of clinical colleagues.

About us

Horfield Health Centre is a friendly, welcoming, and inclusive GP practice providing care to over 18,000 patients across Lockleaze, Horfield, Henleaze, Filton, and parts of Ashley Down.

Our multidisciplinary team includes:

• 18 GPs,

• 5 Practice Nurses,

• 4 Healthcare Assistants (HCAs),

• A team of Clinical Pharmacists,

• A dedicated Health and Wellbeing Team,

• And a large, supportive non-clinical team, including managment, administrative staff, medical secretaries, and patient co-ordinators.

We operate a personal list system, where patients are assigned to a specific GP for their ongoing care. This approach promotes continuity, strengthens the patient-GP relationship, and supports more efficient care by allowing GPs to work with a familiar group of patients.

We are proud to hold a Gold Award for Green Impact for Health, recognising our commitment to sustainability in healthcare.

Our most recent CQC rating is: Good.

Staff Benefits

• Company events

• Company pension scheme

• Cycle to Work scheme

• Employee discounts

• Free annual flu vaccinations

• Free on-site parking