Practice Manager

Job description

Job responsibilities

Job Summary:

To provide leadership and management of the Practice to ensure the Practice delivers its agreed objectives within a profitable, efficient, safe and effective working environment.

Partnership Strategy & Performance

Contribute and influence the Practice strategy, by researching and developing ideas for future practice development

Develop Practice protocols and procedures in order to meet the CQC standards and deliver excellent primary care

Lead the internal audit process and take responsibility for implementing recommendations from external audits such as CQC.

Primary Care Network Crawley Care Collaborative

Represent the Partners & Practice at regular PCN meetings to ensure an effective contribution to the decision making of the PCN. Supervise all ARRs roles in close liaison with the Federation Alliance for Better Care. Contribute to all projects undertaken by the PCN to maximize benefit to patients and practices alike.

Networking

Participate in local practice management meetings and ICS meetings, feeding back relevant information to the Partners and other Practice staff.

People Management

Oversee all people management processes and procedures for the Practice, ensuring achievement of quality framework outcomes

Maintain effective and efficient levels or resource within budget by overseeing the recruitment, induction and development of both clinical and non-clinical employees

Develop and implement an effective performance management process, to ensure that employees reach their full potential and understand how they contribute to the success of the Practice

Conduct team meetings ensuring that teams work collaboratively and effectively together in order to achieve the Practice objectives and high standards of care and patient service

Monitor levels of employee satisfaction and resolve conflicts quickly and sensitively in order to maintain an effective working environment.

Patient Services

Adopt a strategic approach to the development and management of patient services, ensuring service delivery is in accordance with local and national guidelines

Maintain an effective complaint management system in order to deliver the highest standard of patient service within the available resources

Health, Safety & Premises

Implement and lead on the promotion and management of Health, Safety and Security as defined in the practice Health & Safety Policy in order to protect the wellbeing and safety of all staff and patients

Appoint and manage external service providers to support the effective running of the Practice, including maintenance, cleaning and gardening.

Financial Management

Control the overall Practice finances and support the Practice Finance Manager to ensure income is maximised and expenditure is minimised as directed by the Partners

Review detailed financial reports anticipating and identifying any shortfalls or risks to income and expenditure to the Partners, in order to agree and implement remedial actions where necessary

Oversee the procurement of equipment, supplies and services within the designated budget.

Liaise with the Practice Accountants and Auditors as and when necessary to ensure that the practice delivers its financial objectives.

Information Management and Technology

Develop and implement the Practice IT strategy, ensuring effective IT data security, back-up, maintenance and disaster recovery plans are in place.

Liaise with the ICS regarding systems procurement, IT funding and national IT development programmes.

Role Scope:

Patient population of circa 11450

Directly or indirectly responsible for a team of circa 27

Person Specification

Qualifications

Essential

• Good general education including English and Maths to GCSE level C or above (equivalent accepted)

Desirable

• Degree in Healthcare Management or Business Administration. And/or Management qualifications e.g. Certificate or Diploma in Primary Healthcare Management (AMSPAR)
• ILM Institute of Leadership & Management
• CIPD Diploma in Personnel & Development
• IGPM Institute in General Practice Management qualification.

Experience

Essential

• People Management must have managed a team in a progressive customer orientated business
• Strategic, Financial and Commercial Awareness
• Computer literate Microsoft Office
• Excellent written and oral communication

Desirable

• Previous PM experience or understanding of primary care setting and Primary Care Networks
• Oversight of budgeting, and financial planning
• TTP SystmOne (Medical IT system) or another
• Working knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge Medical Centre

Address

Wassand Close

Three Bridges

Crawley

West Sussex

RH10 1LL

Employer's website

https://www.bridgemedicalcentre.co.uk/ (Opens in a new tab)