Go back
Heart of Lincoln Medical Group (HLMG)

Patient Care Advisor - Community Diagnostics Centre Lincoln

The closing date is 10 August 2025

Apply for this job

Job summary

Come and join the Heart of Lincoln Medical Group and work as a Patient Care Advisor for the Community Diagnostic Centre (CDC) Lincoln, a newly formed group of practices that are growing and developing their services. We are looking to recruit staff who have a real passion and drive to deliver high-quality patient-centred primary care services to our diverse, multicultural population in the centre of Lincoln for the Department that we manage within the Newly built community Diagnostic centre for Lincoln

Main duties of the job

Represent the Group as the first point of contact at the front desk at the CDC Lincoln .

Dealing with all telephone and face to face enquiries and requests.

Provide a range of administrative support including records management, referral processing, secretarial support to the group ensuring an efficient and effective service is maintained and workload prioritised.

Book appointments for patients

Maintain confidentiality and discretion at all times.

Adhere to HLMG policies and procedures.

About us

This Role is Primarily Situated within the CDC Lincoln however where there is a need you may have to work at any of the HLMG Sites

We have 3 main branches that the group operates out of :- Portland Street, Newark Road, Lincoln University

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0720-25-0017

Job locations

Community Diagnostic Centre- Lincoln

Beevor Street

Lincoln

LN6 7DJ


Job description

Job responsibilities

Knowledge & Experience

Experience of customer service provision

Evidence of continuous professional development

Experience of using IT systems

Understanding of local health services

Skills

Excellent written and communication skills

Ability to use own initiative

Strong IT skills, including Microsoft Office

Ability to use own initiative and work independently.

Flexibility to adapt to change within a fast-paced environment.

Excellent organisational skills with an attention to detail

Good communication skills

Multitasking ability

Behaviour

Demonstrate integrity, tact and discretion at all times.

Be a good communicator with strong interpersonal skills.

Working within a person-centred environment, demonstrate empathy and understanding.

Conscientious and diligent.

Job description

Job responsibilities

Knowledge & Experience

Experience of customer service provision

Evidence of continuous professional development

Experience of using IT systems

Understanding of local health services

Skills

Excellent written and communication skills

Ability to use own initiative

Strong IT skills, including Microsoft Office

Ability to use own initiative and work independently.

Flexibility to adapt to change within a fast-paced environment.

Excellent organisational skills with an attention to detail

Good communication skills

Multitasking ability

Behaviour

Demonstrate integrity, tact and discretion at all times.

Be a good communicator with strong interpersonal skills.

Working within a person-centred environment, demonstrate empathy and understanding.

Conscientious and diligent.

Person Specification

Experience

Essential

  • Experience of using Telephones and supporting patient/ customers/ clients on arrival to the service.

Desirable

  • Experience of working in a GP practice or Secondary Care for similar role
Person Specification

Experience

Essential

  • Experience of using Telephones and supporting patient/ customers/ clients on arrival to the service.

Desirable

  • Experience of working in a GP practice or Secondary Care for similar role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heart of Lincoln Medical Group (HLMG)

Address

Community Diagnostic Centre- Lincoln

Beevor Street

Lincoln

LN6 7DJ


Employer's website

https://newarkroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Heart of Lincoln Medical Group (HLMG)

Address

Community Diagnostic Centre- Lincoln

Beevor Street

Lincoln

LN6 7DJ


Employer's website

https://newarkroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Services Manager for HLMG

Ruth Fisher

ruth.fisher18@nhs.net

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0720-25-0017

Job locations

Community Diagnostic Centre- Lincoln

Beevor Street

Lincoln

LN6 7DJ


Privacy notice

Heart of Lincoln Medical Group (HLMG)'s privacy notice (opens in a new tab)