Administration Manager (Maternity Cover - 01 July 2024 start)

Heart of Lincoln Medical Group (HLMG)

This job is now closed

Job summary

Come and join the Heart of Lincoln Medical Group , a group of practices that are growing and developing their services. We are looking to recruit staff that have a real passion and drive to deliver high quality patient centred primary care services to our diverse, multicultural population in the centre of Lincoln.

Main duties of the job

To provide operational management to deliver consistent, high quality and safe patient-centred administrative services in a resilient and sustainable manner across all our practices.

Responsibility for our centralised clinical and non-clinical centralised admin teams overseeing the effective delivery of an excellent experience for our patients, their families and/or carers whether through their personal engagement with us or how we manage and co-ordinate the administrative aspects of their care.

Deputising for the Patient Services Manager as and when required.

Stand in for Team Leaders for each site as and when required.

About us

We have 3 main branches that the group operates; Portland Medical Practice, Newark Road Surgery,University of Lincoln Health Services, plus Newland which is overseen by Portland Medical Practice.

Date posted

16 April 2024

Pay scheme

Other

Salary

£14 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

A0720-24-0009

Job locations

501A Newark Road

Lincoln

LN6 8RT

City Medical Practice

60 Portland Street

Lincoln

LN5 7LB

Campus Way

Lincoln

LN6 1RD

Portland Medical Practice

34 Newland

Lincoln

LN1 1XP

Job description

Job responsibilities

Oversee the day-to-day management of the Patient and Clinical Services Administration team across all HLMG sites to include workforce planning, recruitment & performance management.

Provide management support to the Patient Services Manager and Team Leads.

Ensure the HLMG Administration team perform to plan, setting new standards in general practice, by supporting the performance of the practice and working closely with HLMG patient service and clinical teams to deliver an improved experience for our patients.

Manage, develop and improve the administrative elements of our GMS contract including but not limited to clinical workflow optimisation, recall and referral administration as well as the QOF and other enhanced services by supporting the medical and nursing teams.

Review and standardise systems and processes across the group, develop and implement operational manuals and business continuity plans to ensure service can be maintained

Implement systems and processes to ensure compliance with all professional and regulatory bodies, including the CQC, ICO and NHSE.

Act with empathy when resolving concerns and/or complaints raised by patients.

Work closely with stakeholders on the administrative element of relevant contracts, seeing them through from beginning to completion.

Support changing priorities and re-focus the work of self and the Administrative team on new priority areas that may require urgent action.

Strive to ensure the requirements of the Admin Team can be delivered operationally on a daily basis even in unforeseen circumstances and escalate issues in a timely manner to the Patient Services Manager as appropriate.

Be a role model for your teams; leading by example and ensuring you demonstrate the HLMG values in your behaviours.

Take responsibility for developing, supporting and inspiring your team to exceptional levels of individual and team performance.

Liaise with Human Resources on any personnel or staffing issues that arise, whilst drawing from your own knowledge of employment law with support of the Patient Services Manager.

Review and regularly update job descriptions and person specifications ensuring all staff are legally and gainfully employed.

Oversee communications upwards and downwards to ensure all employees are engaged, aware of changes and understand their role in achieving HLMG goals.

Participate and facilitate meetings which require a high level of concentration on a wide range of topics with a variety of audiences and mixture of attendees.