MEDICAL RECEPTIONIST

Job description

Job responsibilities

Job Title: Medical Receptionist

Responsible to: Reception Team Supervisor

Hours: Full Time or Part Time (up to 37 hours)

PURPOSE OF JOB

To provide high quality, professional reception and administrative duties at both practices, Taliesin and Brynmeddyg.

To act as first point of contact for patients and provide general assistance in a positive, friendly and professional manner, ensuring queries are handled efficiently and courteously.

MAIN DUTIES & RESPONSIBILITIES

· Greet patients and visitors to the practice.

· Book in, amend and cancel patient appointments on the Clinical System (EMIS).

· Accurately record home visits and triage requests taking as much detail as possible.

· Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.

· Take telephone messages for practice staff and process according to practice procedures.

· Preparing and posting of outgoing mail.

· Register new and temporary patients accurately onto EMIS.

· Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.

· Produce repeat prescriptions in a timely manner for GP’s signature, ensuring accurate recording on patient records.

· Opening and closing of practice, activating/deactivating the alarm, ensuring all windows, external doors are secure and that prescriptions are locked away and telephones transferred to out of hours cover before leaving the premises.

· Record and process requests for medical reports and copies of patient records in accordance with practice procedures.

· Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.

· Ensure reception office is kept organised and tidy.

· Work effectively in a team

· Attend staff meetings and training sessions as and when necessary.

· Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.

· Work safely at all times in accordance with Health and Safety procedures.

· Ensuring all sensitive information in relation to patients, carers, practice staff, other health care workers or business of the practice is only divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• - Good standard of education
• - GCSE Maths and English or equivalent
• - IT skills
• - Practical experience of working as a team
• - Experience of using own initiative and multi-tasking
• - Excellent communication skills
• - Understanding of the importance of Confidentiality
• - Team working
• - Flexible working
• - Self Motivated
• - Remain calm and efficient under pressure
• - Plan and organise work well
• - Friendly, Professional and Confident manner

Desirable

• - European Computer Driving Licence (ECDL)
• - Experience of Clinical Systems
• - Experience of working in a receptionist role
• - Ability to speak Welsh
• - Office Work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bro Pedr Medical Group

Address

Bridge Street

Lampeter

Dyfed

SA48 7AA

Employer's website

https://lampetermedicalpractice.nhs.wales/ (Opens in a new tab)