Job responsibilities
Job Description
Job Title: Data Quality Assistant
Reports to: Data Quality Manager
Accountable to: Practice Manager
Base: Sandy Lane Surgery
Nature of the Role
To support the Data Quality function for the practice to enhance care for patients, to include Data Quality and Workflow.
Job Responsibilities
- To process the daily workflow: (Docman, daily correspondence, EDTs [electronic communication from Secondary Care; A&E, 111}.
Scanning paper documentation / receiving electronic communication, to the patients medical record.
Reading each document thoroughly.
Adding clinical codes (SNOMED) to the medical record.
Forwarding document to the relevant clinician for onward action.
- You will build upon an excellent working knowledge of medical terminology.
- You will work to a high standard to ensure that patient records are maintained accurately and that correct codes are used at all times.
- Actioning LabLinks (electronic test results)
Receiving onto clinical system
Reading each result
Completing relevant template and file if necessary
Where results need to be actioned, forwarding to a clinician, according to the current practice policy.
- Following current Practice Policy on receipt of Child Protection documentation.
- Actioning deductions (where patients have died, or left the practice, notes to be pulled; electronic labels to be requested. Notes to be packaged securely and put ready for the PCSE Courier, who will transport them securely to PCSE.
- Having an awareness of the GSF patients; and ensuring they are coded appropriately, and receive gold standard care.
- Action of daily tasks and patient notes.
- Assist the Data Quality Lead on projects that may arise.
- Liaise via telephone with patients, outside agencies and other Health Professionals
- Inform (by task) the Cancer Care Champion of any new cancer diagnoses.
- To develop a knowledge of searches through basic training, assist with audits and data checking.
- To learn basic maintenance functions of EMIS web to help with the effective workings of the practice.
- Assist in Clinical Governance, Information Governance and CQC programmes where appropriate.
- To undertake other duties as may be required from time to time.
Key Responsibilities
- To develop a thorough knowledge of the organisational protocols and to work in accordance with them.
- To implement agreements and policies concerning data sharing and client / patient consent.
- To provide excellent care demonstrating empathy to patients and a flexible approach to client / patient care with commitment to follow through of care plans and building effective working relationships.
- To have excellent communication skills with the ability to communicate in writing or verbally with a wide range of providers and users of services.
- To understand the common needs and safeguarding issues of vulnerable patient groups including elderly housebound and those with long term conditions.
- To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
- To understand the importance of confidentiality.
- To respond appropriately in emergency situations.
- To report any incidents that might compromise health and safety for self or others.
- To take part in annual appraisal developing personal development plan from which training needs will be identified and training undertaken to work in accordance with the equal opportunities policy; data protection; health and safety and organisational dress code.
Other Duties
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade. The post holder may be required to assist with Data Quality duties at any of the 4 branches within Horsefair Practice Group.
Job Design and Review
This job description may be subject to change in the future. Any proposed changes will normally be discussed fully with the post holder and confirm via the issue of an updated job description.
Confidentiality and Data Protection
All staff who have access to personal data in relation to patients or staff will be aware of their responsibilities under the Data Protection Act 1998 and will abide by the eight principles of the Act. Any breach of the Act could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Act.
Health and Safety
Individual employees of HFPG and other employees contracted to work on the HFPG premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.
All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the HFPG policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.
There is a general responsibility for employees to act sensibly and reasonably, and mandatory health and safety training sessions.
Clinical Governance
All employees are required to actively contribute towards the organisations clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.
Policies and Procedures
All staff with familiarise themselves with HFPG policies, procedures and protocols relating to their service and work within the guidelines at all times.
Diversity
All staff through personal example, open commitment and clear action, should ensure that diversity is positively valued, resulting in equal access and treatment in employment, service delivery and external communications. To be familiar with, actively promote and work within, the spirit of the HFPG Equal Opportunities policies at all times.
Personal/Professional Development
All staff will participate in any training programme implemented by the HFPG as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
All employees will strive to maintain quality within the practices, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
All staff should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
Apply HFPG policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
