Job summary
Horsefair
Practice Group
Full time Assistant manager
Previous applicants need not apply
We are a forward thinking Practice based at 3 sites in Rugeley
Staffordshire. We are looking for a Practice Manager with the right skills,
commitment and enthusiasm to lead our team and improve the quality of patient
care locally.
We offer :-
Attractive
and competitive terms and conditions
Salary
negotiable depending on experience
Flexible
job schedules to suit your work/life balance
NHS
pensions
Accredited
academic teaching & training practice Keele University Medical School
Teaching Practice.
Research active
Practice
Multidisciplinary
team, ANPs, UCPs, Clinical Pharmacist, First contact Physio, Social prescriber,
Mental health worker
Main duties of the job
1.
Ensure staff are managed and
adhere to HFPG policies and procedures.
2.
Provide administrative support
to the Group Practice Manager.
3.
Ensure staff resources,
including Clinical staff are utilised efficiently and effectively
4.
Ensure organisational targets
are regularly monitored and progress toward targets are reported to HFPG Group
Practice Manager and Partners.
5.
Contribute to financial and
organisational planning.
6.
With the direction of the Group
Practice Manager ensure there is regular communication at all levels and issues
are reported immediately.
7.
Maintain effective communication
with the Local and wider NHS organisations.
About us
We are an accredited academic teaching & training practice with opportunities for successful applicants contribute to the development of the next generation of GPs. We also contribute to appropriate research projects through our relationship with Keele University Medical School.
We are based across 3 sites and have around 12,300 patients
This is an exciting opportunity for ambitious individuals to shape the future of the practice and be part of a harmonious, integrated and successful team.
Informal practice visits can be arranged. Practice information packs are available on request
We have a great working admin team consisting of reception, reception supervisors, data quality assistants, data quality and IT lead, senior summariser, Secetaries and secetary lead. Disppensers, dispensary lead. Accounts assistant . As well as a fab clinical team consisting of nurses, HCA's UCP's ANP'S GP's pharmacists, pharmacy tech, physiotherapist, mental health worker, social prescriber, STR worker
Job description
Job responsibilities
Job Description
Job Title Assistant manager, Horsefair Practice
Directly Accountable to Group Practice Manager
Summary of Duties and responsibilities:-
The assistant manager, will, with the direction and support of the GP Partners and Group Practice Manager,
Ensure staff are managed and adhere to HFPG policies and procedures.
Provide administrative support to the Group Practice Manager.
Ensure staff resources, including Clinical staff are utilised efficiently and effectively
Ensure organisational targets are regularly monitored and progress toward targets are reported to HFPG Group Practice Manager and Partners.
Contribute to financial and organisational planning.
With the direction of the Group Practice Manager ensure there is regular communication at all levels and issues are reported immediately.
Maintain effective communication with the Local and wider NHS organisations.
Staffing and People Management
To provide administrative support to the Group practice Manager and liaise on the day to day running of the practice with both clinical and non-clinical staff.
- Assist and oversee the evaluation & organisation of staff induction and training ensuing that all staff are adequately trained to fulfil their role
- Support the Group Practice Manager and HR support in planning and co-ordinating the recruitment, induction of new staff.
- Oversee the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary.
- Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
- Oversee management and Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
- To oversee the monitoring of staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
- Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.
Assist with active programme of clinical audit with the support of the Group Lead Nurse
To ensure necessary clinical cover is in place on a day to day basis.
Monitoring Practice Performance and Targets
- To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations, including;
- Enhanced Services
- Locally Commissioned Services
- QOF (Quality Outcomes Framework)
- GP Contract
- CQC compliance
- Medicines Management and additional Services.
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change
- Identify any underperformance, plan and implement processes to achieve targets with GPs, Partners, and with the Group Practice Manager formulate communicate with relevant staff an improvement plan.
- Overseeing lease and service agreements
- Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place.
- Oversee that equipment servicing schedules are adhered to
Strategic Management and Planning
- Keep aware of current changes in the wider NHS and ICB and identify potential threats and opportunities.
- Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development.
Financial Management
- To assist the PM and accounts assistant in overseeing the practices accounts
- To assist the PM with payroll and pension submissions
- To assist the PM in ensuring smooth cashflow is coming into the practice
- Ensure the procurement of Practice equipment, supplies and services within target budgets
Organisational
- Organise meetings ie Nurse, GP, Receptionist, supervisor, clinical etc, prepare agendas, write notes and ensure distribution of minutes/actions as necessary.
- To assist the clinical director with management of PCN staff, ensuring supervisions are booked, appraisals carried out and quarterly reports are gathered to assess what work has been done by the PCN staff.
- To work with the other PMs and operational manager in the PCN to ensure targets are being worked too, data is being updated. Claims are being made
- To oversee and assist in the development of Practice protocols and procedures, review and update as required..
- Initiate and participate in development of effective systems of communication and cooperation between doctors, staff and other members of the primary health care team. Attending and contributing to practice planning and development meetings with partners.
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- PCSE management
- Assist in working with the patient participation group
- Manage patient support of the IT DQ lead, surveys as directed by the Practice Manager
- Ensure that agreed statistics , reports and research activities are collected/undertaken either self or by appropriate delegation
- Ensure planned meetings occur in order to enable efficient practice planning and organisation
- Attending members board meeting/ ICB engagements in the absence of the PM
Information Management and Technology
- Evaluate and plan alongside IT lead and PM Practice IT implementation and modernisation of GP access for patients.
Other terms of service Within Contract of employment
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Develop/Review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the Practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for Practice equipment
Job description
Job responsibilities
Job Description
Job Title Assistant manager, Horsefair Practice
Directly Accountable to Group Practice Manager
Summary of Duties and responsibilities:-
The assistant manager, will, with the direction and support of the GP Partners and Group Practice Manager,
Ensure staff are managed and adhere to HFPG policies and procedures.
Provide administrative support to the Group Practice Manager.
Ensure staff resources, including Clinical staff are utilised efficiently and effectively
Ensure organisational targets are regularly monitored and progress toward targets are reported to HFPG Group Practice Manager and Partners.
Contribute to financial and organisational planning.
With the direction of the Group Practice Manager ensure there is regular communication at all levels and issues are reported immediately.
Maintain effective communication with the Local and wider NHS organisations.
Staffing and People Management
To provide administrative support to the Group practice Manager and liaise on the day to day running of the practice with both clinical and non-clinical staff.
- Assist and oversee the evaluation & organisation of staff induction and training ensuing that all staff are adequately trained to fulfil their role
- Support the Group Practice Manager and HR support in planning and co-ordinating the recruitment, induction of new staff.
- Oversee the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary.
- Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
- Oversee management and Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
- To oversee the monitoring of staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
- Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.
Assist with active programme of clinical audit with the support of the Group Lead Nurse
To ensure necessary clinical cover is in place on a day to day basis.
Monitoring Practice Performance and Targets
- To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations, including;
- Enhanced Services
- Locally Commissioned Services
- QOF (Quality Outcomes Framework)
- GP Contract
- CQC compliance
- Medicines Management and additional Services.
- Monitor and evaluate performance of the Practice team against objectives; identify and manage change
- Identify any underperformance, plan and implement processes to achieve targets with GPs, Partners, and with the Group Practice Manager formulate communicate with relevant staff an improvement plan.
- Overseeing lease and service agreements
- Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place.
- Oversee that equipment servicing schedules are adhered to
Strategic Management and Planning
- Keep aware of current changes in the wider NHS and ICB and identify potential threats and opportunities.
- Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development.
Financial Management
- To assist the PM and accounts assistant in overseeing the practices accounts
- To assist the PM with payroll and pension submissions
- To assist the PM in ensuring smooth cashflow is coming into the practice
- Ensure the procurement of Practice equipment, supplies and services within target budgets
Organisational
- Organise meetings ie Nurse, GP, Receptionist, supervisor, clinical etc, prepare agendas, write notes and ensure distribution of minutes/actions as necessary.
- To assist the clinical director with management of PCN staff, ensuring supervisions are booked, appraisals carried out and quarterly reports are gathered to assess what work has been done by the PCN staff.
- To work with the other PMs and operational manager in the PCN to ensure targets are being worked too, data is being updated. Claims are being made
- To oversee and assist in the development of Practice protocols and procedures, review and update as required..
- Initiate and participate in development of effective systems of communication and cooperation between doctors, staff and other members of the primary health care team. Attending and contributing to practice planning and development meetings with partners.
Patient Services
- Ensure that the Practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- PCSE management
- Assist in working with the patient participation group
- Manage patient support of the IT DQ lead, surveys as directed by the Practice Manager
- Ensure that agreed statistics , reports and research activities are collected/undertaken either self or by appropriate delegation
- Ensure planned meetings occur in order to enable efficient practice planning and organisation
- Attending members board meeting/ ICB engagements in the absence of the PM
Information Management and Technology
- Evaluate and plan alongside IT lead and PM Practice IT implementation and modernisation of GP access for patients.
Other terms of service Within Contract of employment
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Develop/Review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the Practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for Practice equipment
Person Specification
Experience
Essential
- Person Specification
- Qualifications
- Essential
- Good standard of education with excellent literacy and numeracy skills.
- GCSE grade A to C in English and Maths or equivalent.
- Essential experience
- Experience of working within general practice in a management/supervisor role
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of GP finance and accounting software
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
- Emis experience
- Special Requirements of the Post
- An ability to self-motivate, organise and prioritise own workload.
- An understanding, acceptance and adherence to the need for strict confidentiality and to be able to convey the need for this to other staff.
- An ability to use own judgement, resourcefulness and common sense
- Excellent communication skills
- Flexible attitude to working patterns and duties
-
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
- Desirable
- A bachelors degree in business management, business administration or related fields
- Proficiency in computer software packages and health management applications
- Experience of workforce planning, forecasting and development
- NHS / Primary Care General Practice experience
- Experience of accounting software xero
- Experience of chairing meetings, producing agendas and minutes
Person Specification
Experience
Essential
- Person Specification
- Qualifications
- Essential
- Good standard of education with excellent literacy and numeracy skills.
- GCSE grade A to C in English and Maths or equivalent.
- Essential experience
- Experience of working within general practice in a management/supervisor role
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of GP finance and accounting software
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
- Emis experience
- Special Requirements of the Post
- An ability to self-motivate, organise and prioritise own workload.
- An understanding, acceptance and adherence to the need for strict confidentiality and to be able to convey the need for this to other staff.
- An ability to use own judgement, resourcefulness and common sense
- Excellent communication skills
- Flexible attitude to working patterns and duties
-
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
- Desirable
- A bachelors degree in business management, business administration or related fields
- Proficiency in computer software packages and health management applications
- Experience of workforce planning, forecasting and development
- NHS / Primary Care General Practice experience
- Experience of accounting software xero
- Experience of chairing meetings, producing agendas and minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
