Job summary
Job
Purpose:
Health and Wellbeing Coaches support
people to take pro-active steps to improve the way they manage their physical
and mental health conditions, based on what matters to them. They support
people to develop their knowledge, skills, confidence in managing their health
and care, to improve their health outcomes and quality of life and support them
making changes in health-related behaviours. They support people with various
aspects of care and help navigate through services available to them.
Health and Wellbeing Coaches manage
and prioritise a caseload, according to the needs, priorities and support
required by individuals in the caseload. They identify when a persons needs
are beyond the scope of the health and wellbeing coach role and refer them back
to other health professionals or organisations. Health and Wellbeing Coaches
may work with people by phone, by video conference, or face- to-face.
The main focus of this role will be
frailty patients but there will be other cohorts of patients may be identified
by the Practice that would benefit from health coach support from time to time.
Main duties of the job
To
assist with validation of and communication with people registered under a
lasting power of attorneyTo
support with the Palliative Care register and attend meetingsTo
develop collaborative relationships and work in partnership with social
prescribing link workers, care coordinators, and other primary care roles
within the practice and wider PCN.Adhere
to legislation, policies, procedures and guidelines both local and national.
About us
About
us
We are a friendly 3 partner Training
Practice in Stockport, offering excellent care for patients, training doctors
for the future.
We
take ST3s, ST2s, FY2s and Medical Students.
We
have a dynamic and hardworking team lead by our Practice Business Manager.
List
size - 6500
GMS
Practice running EMIS
Staff are hardworking, enthusiastic and work well
as a team, Staff engagement is crucial and we invite and welcome suggestions
from all, we also enjoy mixing socially as a team.
We have a highly productive working relationship with the
practices within our PCN . A high QOF achiever we pride ourselves on
constantly striving to improve the patient experience.
Although
a large organisation the whole team really is a happy family. We respect,
listen to and value every member of staff, as each has an important role to
play in the organisation.
Excellent transport links, we are easy to
reach from Manchester, Stockport, Altrincham and the surrounding areas, close
to Manchester Airport, great local schools, lovely village and shops
Job description
Job responsibilities
- With the support of the Primary care team proactively identify patients who may be frail and would benefit from input
- Manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.
- Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently. Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives; providing interventions such as self-management education and peer support.
- Supporting patients to establish and attain goals that are important to the patient and supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
- Utilise health coaching skills to support individuals to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers and work in partnership with social prescribers to achieve this.
- Undertake Frailty Assessments/Comprehensive Geriatric Assessments, falls assessments using the next steps with the STOPP START criteria.
- Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations.
- Ensure all relevant patient information, including historical information, compliance issues, long term conditions are managed, and symptoms are provided and escalated appropriately
- Work with primary care team to organise direct referral to their services where beneficial to the patient
- Co-ordinating Stockport Integrated Pharmacy Service team/medicines optimisation within the community where necessary including arranging annual medication reviews
- To work alongside digital services providers to enable electronic care planning when developed/implemented
- To support clinical teams with advanced care planning/end of life care planning as appropriate
- To assist with validation of and communication with people registered under a lasting power of attorney
- To support with the Palliative Care register and attend meetings
- To develop collaborative relationships and work in partnership with social prescribing link workers, care coordinators, and other primary care roles within the practice and wider PCN.
- Adhere to legislation, policies, procedures and guidelines both local and national.
- Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care
Job description
Job responsibilities
- With the support of the Primary care team proactively identify patients who may be frail and would benefit from input
- Manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.
- Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently. Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives; providing interventions such as self-management education and peer support.
- Supporting patients to establish and attain goals that are important to the patient and supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
- Utilise health coaching skills to support individuals to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers and work in partnership with social prescribers to achieve this.
- Undertake Frailty Assessments/Comprehensive Geriatric Assessments, falls assessments using the next steps with the STOPP START criteria.
- Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations.
- Ensure all relevant patient information, including historical information, compliance issues, long term conditions are managed, and symptoms are provided and escalated appropriately
- Work with primary care team to organise direct referral to their services where beneficial to the patient
- Co-ordinating Stockport Integrated Pharmacy Service team/medicines optimisation within the community where necessary including arranging annual medication reviews
- To work alongside digital services providers to enable electronic care planning when developed/implemented
- To support clinical teams with advanced care planning/end of life care planning as appropriate
- To assist with validation of and communication with people registered under a lasting power of attorney
- To support with the Palliative Care register and attend meetings
- To develop collaborative relationships and work in partnership with social prescribing link workers, care coordinators, and other primary care roles within the practice and wider PCN.
- Adhere to legislation, policies, procedures and guidelines both local and national.
- Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care
Person Specification
Qualifications
Essential
- Achieved grade C or above, in English and Maths GCSE or equivalent
- Previous experience working within healthcare or the voluntary/community sector, supporting vulnerable groups.
- Experience of working autonomously and part of a team
- Ability to recognise and respond appropriately to risk and safeguarding concerns
- Knowledge around importance of confidentiality and data protection
- Experience of completing holistic person-centre care planning assessments.
- Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships
- Ability to deal with challenging behaviour and difficult conversations
- Be able to offer support in a person centred and non-judgmental way
- Ability to effectively manage a variable workload
- Ability to maintain accurate and concise records
- Ability to provide information effectively
- Good IT skills and proficient in the use of various Microsoft packages.
- Willingness to work in settings across Stockport
- Commitment to working towards the values and ethos as practice Finney Lane Surgery
- Ability to work flexibly in an innovative and developing role
Desirable
- Health Coaching Qualification(s)/mentoring L3
- Formal training in working with long term conditions
- Knowledge of local resources and services and how to access them.
- Experience of working within frailty supporting patients carers/family
- Experience of working in Primary Care
- Experience of working with Older Adults/Dementia/Learning Disabilities/Safeguarding
- Experience of working with individuals with long term conditions.
- Evidence of working within a multidisciplinary team.
- An understanding of the Mental Capacity Act/Safeguarding
- Experience of working without direct supervision
- Experience of care plans and end of life care plans
Person Specification
Qualifications
Essential
- Achieved grade C or above, in English and Maths GCSE or equivalent
- Previous experience working within healthcare or the voluntary/community sector, supporting vulnerable groups.
- Experience of working autonomously and part of a team
- Ability to recognise and respond appropriately to risk and safeguarding concerns
- Knowledge around importance of confidentiality and data protection
- Experience of completing holistic person-centre care planning assessments.
- Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships
- Ability to deal with challenging behaviour and difficult conversations
- Be able to offer support in a person centred and non-judgmental way
- Ability to effectively manage a variable workload
- Ability to maintain accurate and concise records
- Ability to provide information effectively
- Good IT skills and proficient in the use of various Microsoft packages.
- Willingness to work in settings across Stockport
- Commitment to working towards the values and ethos as practice Finney Lane Surgery
- Ability to work flexibly in an innovative and developing role
Desirable
- Health Coaching Qualification(s)/mentoring L3
- Formal training in working with long term conditions
- Knowledge of local resources and services and how to access them.
- Experience of working within frailty supporting patients carers/family
- Experience of working in Primary Care
- Experience of working with Older Adults/Dementia/Learning Disabilities/Safeguarding
- Experience of working with individuals with long term conditions.
- Evidence of working within a multidisciplinary team.
- An understanding of the Mental Capacity Act/Safeguarding
- Experience of working without direct supervision
- Experience of care plans and end of life care plans
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).