Reception Supervisor

Job description

Job responsibilities

Supervisory Role:

Induction and training of all new staff to agreed standards

Oversee e-learning of all reception staff

Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required

Deal with more complex enquiries from patients including informal complaints relating to reception functions

Manage day to day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance

Support the annual appraisal process for reception staff

Deal with general telephone enquiries from patients and general public

Process requests for EMIS access to prescriptions, booking and records access

Organise duty rotas, co-ordinate Doctor availability

Ensure smooth running of IT systems

Report faults to IT, Docman,

Extraction of necessary data from clinical correspondence and input into Electronic Patient Record

Update patients records accordingly with Personal information

Ensure security of data at all times

Manage Lab links to include delegation to individual Drs

Patient contact with follow ups from Tasks and Workflow requests

Manage patients records accordingly with relevant information that the practice receives

Collate information that outside agencies may require (including searches)

Manage and update patients records

Provide and sort cover that may be needed within the Admin team

Provide induction training and ongoing review alongside the Practice Manager

Undertake Staff return to work interviews and update the Practice Manager of sickness

The above list of duties is not exhaustive and may be subject to change as deemed necessary to the individual/post holder as requested by the Partners or the Practice Business Manager including:

Health and Safety

To participate and support H&S standards and documentation under the guidance of the Practice Manager.

Maintain records of incidents, reviews and training in fire prevention, health and safety and basic life support.

Quarterly reviews of risk assessments.

To liaise with the Facilities Manager as necessary

Communication

The post-holder will recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Personal and Professional Development

The post-holder will keep abreast of knowledge and legislation changes pertaining to the role. The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working within a similar post

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Heald Green Health Centre 1

Address

Finney Lane

Heald Green

Stockport

SK8 3JD

Employer's website

https://www.healdgreenhealthcentre1.co.uk/ (Opens in a new tab)