Job summary
The Frailty Care Coordinator
plays a vital role within the Primary Care Network (PCN), working proactively
with people who are elderly, frail, or living with long-term conditions. The
role involves coordinating and navigating care across health and social care
services, enabling patients and their carers to better understand, manage, and
improve their health outcomes.
Main duties of the job
This
person-centred role ensures that patients receive holistic, joined-up care
tailored to their individual needs through the development and implementation
of personalised care and support plans. The Frailty Care Coordinator will work
closely with Frailty Nurse, GPs, practice staff, social prescribing link
workers, health and wellbeing coaches, and the wider multidisciplinary team to
embed personalised care within the PCN.
About us
The PCN comprises of 4 Practices across the Forest of Dean. Forest
Green PCN consists of Dockham Surgery, Drybrook Surgery, Forest Health Care and
Mitcheldean Surgery. The practices have a combined geographic area made up of
around 29,000 patients. Our PCN is
committed to developing a skilled multidisciplinary workforce that can maximise
the delivery of safe, high quality and value for money healthcare services for
the benefit of our local population. You
will be joining an enthusiastic team of clinicians and administrators. You will
be well supported with ongoing professional development (training support, CPD,
and peer support). The role will contribute to improving the quality of care of
our patients across the network of practices.
Forest Green PCN is a
friendly and diverse team who are determined to make work-life balance
achievable and enjoyable and are ready to welcome new employees into the
network.
Job description
Job responsibilities
The Frailty Care Coordinator
plays a vital role within the Primary Care Network (PCN), working proactively
with people who are elderly, frail, or living with long-term conditions. The
role involves coordinating and navigating care across health and social care
services, enabling patients and their carers to better understand, manage, and
improve their health outcomes.
This person-centred role ensures that patients
receive holistic, joined-up care tailored to their individual needs through the
development and implementation of personalised care and support plans. The
Frailty Care Coordinator will work closely with Frailty Nurse, GPs, practice
staff, social prescribing link workers, health and wellbeing coaches, and the
wider multidisciplinary team to embed personalised care within the PCN.
Job description
Job responsibilities
The Frailty Care Coordinator
plays a vital role within the Primary Care Network (PCN), working proactively
with people who are elderly, frail, or living with long-term conditions. The
role involves coordinating and navigating care across health and social care
services, enabling patients and their carers to better understand, manage, and
improve their health outcomes.
This person-centred role ensures that patients
receive holistic, joined-up care tailored to their individual needs through the
development and implementation of personalised care and support plans. The
Frailty Care Coordinator will work closely with Frailty Nurse, GPs, practice
staff, social prescribing link workers, health and wellbeing coaches, and the
wider multidisciplinary team to embed personalised care within the PCN.
Person Specification
Experience
Essential
- Experience of working in a primary care environment
Desirable
- Experience of working in general practice
Skills and attributes
Essential
- Excellent written and verbal communication.
- Strong organisational, planning, and record-keeping skills.
- Proficiency in Microsoft Office and digital tools.
- Ability to manage data securely and accurately.
- Experience handling confidential information.
- Knowledge of clinical systems or ability to learn quickly (e.g. EMIS, SystmOne).
- Personal qualities
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- Other requirements
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the PCN on a regular basis
Desirable
- Experience managing administrative workflows in a healthcare setting.
- Experience of using data tools to report on outcomes or service delivery.
Person Specification
Experience
Essential
- Experience of working in a primary care environment
Desirable
- Experience of working in general practice
Skills and attributes
Essential
- Excellent written and verbal communication.
- Strong organisational, planning, and record-keeping skills.
- Proficiency in Microsoft Office and digital tools.
- Ability to manage data securely and accurately.
- Experience handling confidential information.
- Knowledge of clinical systems or ability to learn quickly (e.g. EMIS, SystmOne).
- Personal qualities
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- Other requirements
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the PCN on a regular basis
Desirable
- Experience managing administrative workflows in a healthcare setting.
- Experience of using data tools to report on outcomes or service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.