Workflow Administrator

St Brides Medical Care Centre

Information:

This job is now closed

Job summary

We are a friendly GP practice based in Duffryn, Newport looking for an enthusiastic and motivated Administrator to join the practice team here at St Brides Medical Centre. Candidates will need to be computer literate with excellent communicates skills, self-motivated and willing to help in all other areas of the practice as required.

Main duties of the job

The role of workflow administrator is to process clinical correspondence (paper, electronic and email) in a timely, safe and efficient manner. In this role, you will ensure you pass appropriate issues to GPs and other members of the practice administrative and clinical teams in line with agreed protocols. The post holder will identify and read code any key clinical data, such as new diagnoses, diagnostic test results, significant health information and/or episodes and health promotion information e.g. BP recordings, height, weight, smoking status etc.

We are looking to recruit someone who is experienced with medical terminology, ideally having worked in Primary Care previously.

This role will also require you to summarise new patients medical records and cover Reception when needed.

About us

St Brides Medical Centre is a Training Practice located on the west side of Newport in the heart of Duffryn. We currently provide care for approximately 6,700 patients within our practice area.

St Brides Medical Centre is under the dynamic leadership and guidance of Dr Natasha Collins. We have an extensive clinical team consisting of GPs, an Independent Prescribing Nurse Practitioner, an Independent Prescribing Enhanced Pharmacy Practitioner, a fantastic Nursing Team and a very friendly, very knowledgeable reception and administration team.

We are very well supported by our extended Primary Care Colleagues in the Community and between us all we have a wealth of experience and a thirst for providing innovative healthcare in an ever changing world.

Date posted

08 June 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0706-21-7285

Job locations

Tredegar House Drive

Duffryn

Newport

Gwent

NP10 8UX


Job description

Job responsibilities

Job description

Job responsibilities

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible

Scanning, coding incoming clinical correspondence

Taking actions where appropriate, including forwarding to healthcare professional if relevant (GPs, Clinical Pharmacists, ANPs, Nurses, HCAs) for action if clinically required

Attend any workflow optimisation training as deemed necessary by the practice

Take action as directed by other health care professionals

Follow practice protocols to ensure consistent and high quality care is provided to our patients

Scanning Duties

Sort and date stamp all incoming patient-related mail

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the healthcare professional who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures

Read Coding

Identify relevant clinical information contained in patient correspondence

Code and if appropriate free text the clinical information on to the patient record

Deal with queries relating to coding

Workflow Main Duties

Process practice correspondence (paper, electronic, email) attaching it to the patient record

Read code accurately diagnosis, procedures and investigations, identifying and carrying out actions or passing actions to the relevant team member e.g. contacting patients to make appointments or completing referrals

Identify the complex or higher risk areas that require input or knowledge from the healthcare professional team, including Safeguarding issues, working to the agreed practice protocols

Job description

Job responsibilities

Job description

Job responsibilities

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible

Scanning, coding incoming clinical correspondence

Taking actions where appropriate, including forwarding to healthcare professional if relevant (GPs, Clinical Pharmacists, ANPs, Nurses, HCAs) for action if clinically required

Attend any workflow optimisation training as deemed necessary by the practice

Take action as directed by other health care professionals

Follow practice protocols to ensure consistent and high quality care is provided to our patients

Scanning Duties

Sort and date stamp all incoming patient-related mail

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the healthcare professional who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures

Read Coding

Identify relevant clinical information contained in patient correspondence

Code and if appropriate free text the clinical information on to the patient record

Deal with queries relating to coding

Workflow Main Duties

Process practice correspondence (paper, electronic, email) attaching it to the patient record

Read code accurately diagnosis, procedures and investigations, identifying and carrying out actions or passing actions to the relevant team member e.g. contacting patients to make appointments or completing referrals

Identify the complex or higher risk areas that require input or knowledge from the healthcare professional team, including Safeguarding issues, working to the agreed practice protocols

Person Specification

Qualifications

Essential

  • Experience
  • Essential
  • Experience of administrative duties
  • Experience processing complex correspondence
  • Experience working in busy environments and ability to work to deadlines
  • Desirable
  • Read coding within clinical systems
  • Working within General Practice/Healthcare Environment
  • Knowledge of clinical system Emis and Docman

Desirable

  • Desirable
  • Keyboard accuracy
Person Specification

Qualifications

Essential

  • Experience
  • Essential
  • Experience of administrative duties
  • Experience processing complex correspondence
  • Experience working in busy environments and ability to work to deadlines
  • Desirable
  • Read coding within clinical systems
  • Working within General Practice/Healthcare Environment
  • Knowledge of clinical system Emis and Docman

Desirable

  • Desirable
  • Keyboard accuracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Brides Medical Care Centre

Address

Tredegar House Drive

Duffryn

Newport

Gwent

NP10 8UX


Employer's website

http://www.gpnewport.com/ (Opens in a new tab)

Employer details

Employer name

St Brides Medical Care Centre

Address

Tredegar House Drive

Duffryn

Newport

Gwent

NP10 8UX


Employer's website

http://www.gpnewport.com/ (Opens in a new tab)

For questions about the job, contact:

Practice Managaer

Clare Etheridge

clare.etheridge@wales.nhs.uk

01633815161

Date posted

08 June 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0706-21-7285

Job locations

Tredegar House Drive

Duffryn

Newport

Gwent

NP10 8UX


Supporting documents

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