Receptionist/Telephonist

Job description

Job responsibilities

Main Responsibilities:

Welcome and provide assistance to patients entering or telephoning the Practice.

Be responsible for opening the surgery in the morning and locking up at night ensuring all lights are switched off, all windows downstairs and upstairs are closed, all internal doors to rooms are locked. All air conditioning units turned off. Security alarm to be set when leaving at night. Checklist to be followed signed and scanned and book signed on Reception to confirm.

Make appointments and telephone encounters.

Process urgent repeat prescriptions.

Complete the duty board each day in the general office.

Chaperone - Provide personal assistance as required by GPs when the latter is undertaking intimate examination of a patient and ensure Chaperone badge is worn

Empty basket at reception and in the main office and deliver to appropriate offices at lunchtime and evening.

Provide GPs with visit reports.

Ensure a good working knowledge of Front Desk Appointments System.

Have a good working knowledge of EMIS/DART and Docman

Spread appointments equally amongst partners

If opening Reception undertake a Radio Check in the morning and record in log book

File prescriptions and write in chemist book any prescriptions to be collected and postal prescriptions in the Post book.

Inform patients of GPs decisions regarding Med 3 requests

Give patients telephone number for them to book transport themselves.

Take payment for reports, travel advice etc.(in absence of Carole /Debbie )

When informed of a patients death, inform doctor, put name on deceased board, record as a problem on EMIS and check patient has no appointments made.

Cancel surgeries as required

Ensure Reception is kept stocked of all appropriate letters, sample bottles etc

Turn on the dishwasher at end of day and turn off the water boiler.

Ensure any visitors sign in Visitors Book either at reception or in General Office

Record any uncollected urgent scripts on excel spread sheet each evening

In the evenings Telephone all Childhood Immunisations , 6 week checks, Family Planning, GP Asthma and Learning Disability appointments booked for the next day

Adhere at all times to patient Confidentiality ,Data Protection and the regulations of Information Governance/GDPR

Answer the hatch in the afternoons and deal with Script queries

Photocopying/laminating duties as required

Book Interpreters via Big Word as required for deaf patients

Help with Reception overtime when required as per Receptionists contract.

Apply granules to any sick if no Housekeepers/Jill on duty and leave note for Housekeepers for the following day.

At the end of your shift ensure your work station is tidy and usable for the next Receptionist.

Ensure any unanswered messages and unfinished tasks are passed on to the next shift of Receptionists to deal with

Undertake any other duties that may be assigned to the receptionist by the Reception or Office Manager

Person Specification

Qualifications

Essential

• GCSE English and Maths
• Good Communication Skills
• Well Presented and Organised
• Computer Literate

Desirable

• Experience of work in General Practice
• Experience of working in a team
• Experience of EMIS web or other medical records software
• Knowledge of Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethesda Medical Centre

Address

Palm Bay Avenue

Cliftonville

Margate

Kent

CT9 3NR

Employer's website

https://www.Bethesdamc.co.uk (Opens in a new tab)