GP Assistant: Workflow/Referrals Administrator

Job description

Job responsibilities

Nature of Role:

As part of your duties, you will scan, read code and workflow all relevant information from patient's clinical records, hospital sources, correspondence, and other sources into the surgery computer system.

Further, you will produce typewritten patient referral information to other clinical correspondence, and function as a point of contact for referral queries within the surgery. You will also assess each referral and feedback concerns to the relevant clinical member of staff.

Liaises:

Internally: all other members of the practice team

Externally: the patients, PCSE, PCN and members of other statutory bodies where required

Key relationships withinassigned practice(s)

Admin Manager

Practice manager (PM)

GPs

Key relationships outside assigned practice(s)

Patients

SAR, Solicitors letters

DWP, DVLA, MOD, Police, Insurance companies

Other health authorities

Responsibilities

Adherence to policies: Help the practice to ensure that policies and procedures are up to date and consistent with agreed best practice as defined by local and national guidelines.

Information governance: Provide advice and training on the recording and coding of safeguarding relevant information within the electronic patient record.

All staff must complete annual information governance training. If you have and NHS email account this can be completed on-line, otherwise you must attend a classroom session. For further details go to the Information Governance intranet site. (Blue Stream E-learning)

Safeguarding assurance: Support the practice in achieving CQC compliance with respect to the safeguarding of staff and patients.

Training: To train new staff on policies and procedures where required.

Equality and Diversity: To always conduct their responsibilities in line with Equal Opportunities Policy and Procedure

Professional development: The post holder will participate in any training programme implemented by the practice as part of this employment

Risk Management: The management of risk is the responsibility of everyone and will be achieved within a progressive, honest, and open environment. Staff will be provided with the necessary education, training, and support to enable them to meet this responsibility.

Staff should be familiar with the:

Core practice policies

Complaints policy

Major incident policy

Fire policy

and should make themselves familiar with the local response plan and their role within that response.

Health and Safety: The post holder is responsible for ensuring that all duties and responsibilities of this post are conducted in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Practice Policies and Procedures. This will be supported by the provision of training and specialist advice where required.

Safeguarding Children and Vulnerable Adults: The practice is committed to safeguarding children and vulnerable adults throughout the organisation. As a member of the trust there is a duty to assist in protecting patients and their families from any harm when they are vulnerable. The post holder will always endeavour to uphold the rights of children and young people in accordance with the UN convention Rights of a Child.

Person Specification

Experience

Essential

• Good interpersonal skills.
• Good organisational skills planning and prioritisation.
• Good team worker.
• Shows high ethical integrity understands confidentiality.
• Respectful of diversity and the different life choices made by individuals.
• Personalised approach to the needs of individuals.
• Attention to detail
• Understands the importance of compliance with best practice care pathways.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Ability to work well under pressure or opposition, while maintaining
• effectiveness and self-control.
• Commitment to working with people who are disadvantaged by adverse circumstances.
• Strong interest in safeguarding.
• Meets DBS reference standards and criminal record checks.
• Appropriate emotional resilience given the nature of the role.
• Able to use a keyboard and VDU for sustained periods as required by the role.
• Creation of reports using Microsoft Word.

Desirable

• Experience of working in the health or care sector.
• Experience of direct contact with patients/service users and their carers or families.
• Experience of working within a multi-professional team.
• Experience of using electronic health or care records.
• Experience of working in Primary Care.
• Experience of clinical terminology and coding.
• Experience of reviewing patient referrals.
• Experience of working with EMIS and Docman.
• Experience of safeguarding in any capacity (work or voluntary).
• Displaying numerical or graphical information using Microsoft Excel.
• Creating a chronology of events from a health or care record based on a protocol.
• Identifying risk factors from a clinical or care record based on a protocol.
• Familiarisation with hospital, out of hours and other communications, and key information to be extracted.

Qualifications

Essential

• GCSE grade A to C (9-4) in English and Math

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Abingdon Surgery

Address

65 Stert Street

Abingdon

Oxfordshire

OX14 3LB

Employer's website

https://www.abingdonsurgery.com/ (Opens in a new tab)