Job summary
We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team at Pilning Surgery. We value the wellbeing of our team, and hold regular team meetings and reception socials. In addition, for those who cycle/run to work we have a shower and secure bike storage.
As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.
Note: There may be scope for two receptionist roles, with 20 hours being the minimum, one full time role could also be considered.
Hours:Hours/shifts to be discussed at interview, we are flexible but would ideally liketo cover mornings (from 08:00am) and evenings (until 18:30pm).
Main duties of the job
Main duties vary, a can do attitude is always welcomed.
- Telephone Support answer and deal with patient calls.
- IT EMIS, NHS Mail, Anima
- Front desk Greeting patients and consulting with members of the practice team.
Administration
- Filing of patient notes and updates as necessary e.g. change of address.
- Fax and photocopy as requested.
- Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
- Processing post and other correspondence efficiently and promptly
Reception
- Provide test results to patients.
- Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
- Answer and ensure all calls are answered professionally.
- Registration of new patients.
- Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.
Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or receive a high volume of applications.
About us
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over four sites Hanham Surgery, Oldland Surgery, Almondsbury and Pilning. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.
We invest heavily in our team members and training opportunities are encouraged.
Job description
Job responsibilities
As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.
Main Duties
- Telephone Support answer and deal with patient calls.
- IT EMIS, NHS Mail, Anima
- Front desk Greeting patients and consulting with members of the practice team.
Administration
- Filing of patient notes and updates as necessary e.g. change of address.
- Fax and photocopy as requested.
- Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
- Processing post and other correspondence efficiently and promptly
Reception
- Provide test results to patients.
- Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
- Answer and ensure all calls are answered professionally.
- Registration of new patients.
- Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.
Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.
Shift Pattern:
Week 1:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 07:45-12:45
Week 2:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 07:45-12:45
Week 3:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 13:45 18:45
Week 4:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 13:45 18:45
Job description
Job responsibilities
As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.
Main Duties
- Telephone Support answer and deal with patient calls.
- IT EMIS, NHS Mail, Anima
- Front desk Greeting patients and consulting with members of the practice team.
Administration
- Filing of patient notes and updates as necessary e.g. change of address.
- Fax and photocopy as requested.
- Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
- Processing post and other correspondence efficiently and promptly
Reception
- Provide test results to patients.
- Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
- Answer and ensure all calls are answered professionally.
- Registration of new patients.
- Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.
Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.
Shift Pattern:
Week 1:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 07:45-12:45
Week 2:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 07:45-12:45
Week 3:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 13:45 18:45
Week 4:
M= OFF
T= 13:45 18:45
W= 13:45 18:45
T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)
F= 13:45 18:45
Person Specification
Experience
Desirable
- Experience of working in a GP practice
Customer Service Skills
Essential
- Good interpersonal and communication skills
- Excellent Customer Service knowledge
- IT proficient
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Desirable
- Experience of working in a GP practice
Customer Service Skills
Essential
- Good interpersonal and communication skills
- Excellent Customer Service knowledge
- IT proficient
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
