Hanham Health

Health Navigator (Receptionist)

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team at Pilning Surgery. We value the wellbeing of our team, and hold regular team meetings and reception socials. In additon, for those who cycle/run to work we have a shower and secure bike storage.

As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Main duties of the job

  • Telephone Support answer and deal with patient calls.
  • IT EMIS, NHS Mail, Anima
  • Front desk Greeting patients and consulting with members of the practice team.

Administration

  • Filing of patient notes and updates as necessary e.g. change of address.
  • Fax and photocopy as requested.
  • Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
  • Processing post and other correspondence efficiently and promptly

Reception

  • Provide test results to patients.
  • Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
  • Answer and ensure all calls are answered professionally.
  • Registration of new patients.
  • Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with two other branch surgeries in Almondsbury and Pilning. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Details

Date posted

25 July 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-24-0021

Job locations

Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


Job description

Job responsibilities

As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Main Duties

  • Telephone Support answer and deal with patient calls.
  • IT EMIS, NHS Mail, Anima
  • Front desk Greeting patients and consulting with members of the practice team.

Administration

  • Filing of patient notes and updates as necessary e.g. change of address.
  • Fax and photocopy as requested.
  • Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
  • Processing post and other correspondence efficiently and promptly

Reception

  • Provide test results to patients.
  • Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
  • Answer and ensure all calls are answered professionally.
  • Registration of new patients.
  • Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.

Shift Pattern:

Week 1:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 07:45-12:45

Week 2:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 07:45-12:45

Week 3:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 13:45 18:45

Week 4:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 13:45 18:45

Job description

Job responsibilities

As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Main Duties

  • Telephone Support answer and deal with patient calls.
  • IT EMIS, NHS Mail, Anima
  • Front desk Greeting patients and consulting with members of the practice team.

Administration

  • Filing of patient notes and updates as necessary e.g. change of address.
  • Fax and photocopy as requested.
  • Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
  • Processing post and other correspondence efficiently and promptly

Reception

  • Provide test results to patients.
  • Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
  • Answer and ensure all calls are answered professionally.
  • Registration of new patients.
  • Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.

Shift Pattern:

Week 1:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 07:45-12:45

Week 2:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 07:45-12:45

Week 3:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 13:45 18:45

Week 4:

M= OFF

T= 13:45 18:45

W= 13:45 18:45

T= 07:15-12:15 OR 07:45-12:45 (if no early surgery)

F= 13:45 18:45

Person Specification

Experience

Desirable

  • Experience of working in a GP practice

Customer Service Skills

Essential

  • Good interpersonal and communication skills
  • Excellent Customer Service knowledge
  • IT proficient

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Desirable

  • Experience of working in a GP practice

Customer Service Skills

Essential

  • Good interpersonal and communication skills
  • Excellent Customer Service knowledge
  • IT proficient

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Hanham Health

Address

Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Trainee

Elly Veale

elly.veale@nhs.net

Details

Date posted

25 July 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0695-24-0021

Job locations

Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF


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