Job responsibilities
DUTIES
& RESPONSIBILITIES:
Check patient identification against GP request and confirm
details with the patient
Provide Phlebotomy in accordance to training and procedures
Take physiological measurements from patients including blood
pressure, pulse rate and rhythm, temperature, height and weight (body mass
index), visual acuity, urinalysis and ECG
Administer B12 injections flu and pneumonia vaccinations under
Patient Specific Directions
Undertake new patient health checks, peak-flow measurement,
spirometry, suture and clip removal, change dressings (including 4-layer
bandages) and carry out other tasks for which you have received appropriate
training
Assist GPs undertaking minor surgery
Prepare and maintain environments and equipment before, during and
after patient interventions
Clearing and restocking of consulting/treatment rooms, including
timely order of stock items under your control
Assist in raising awareness of health and well-being by
participating in patient health promotion and screening initiatives
Give accurate and appropriate information to patients within own
competence
Ensure that anomalies are reported to a senior member of the
clinical team
Notify the GP of any significant patient issues
Ensure full and accurate recording in the patients computerised
records
Carry out administrative tasks for example, but not limited to,
call and recall activities and stock takes as directed by senior members of the
practice team
Undertake specific clinical activities for named patients that
have been delegated and taught specifically in relation to that individual
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
HEALTH
& SAFETY
The post-holder will
assist in promoting and maintaining their own and others health, safety and security
as defined in the practice Health & Safety Policy, to include:
Responsible for the correct and safe management of the specimens
process including collection, labelling, handling, use of correct and clean
containers, storage and transport arrangements
Using personal security systems within the workplace according
to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs
within area of
responsibility
Know the general principles of first aid and resuscitation to be
able to undertake initial actions as appropriate
Be aware of statutory child health procedures
EQUALITY
& DIVERSITY
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities and
rights.
PERSONAL
& PROFESSIONAL DEVELOPMENT
The post-holder will
participate in any training programme implemented by the practice as part of this
employment, such training to include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
To recognise and understand the roles and responsibilities of
individuals working in the primary health care team.
QUALITY
The post-holder will
strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the
teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources.
COMMUNICATION
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly
CONTRIBUTION
TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards
and guidelines will affect own work
Participate in audit where appropriate
PERSON
SPECIFICATION
Academic/Vocational
Qualifications / Essential Criteria
Basic literacy and
numeracy skills
NVQ level 3 in Health and
Social care or equivalent qualification or experience preferred; Certificate of
competence in phlebotomy or equivalent, proficient computer and keyboard
skills, Up to date Basic Life Support
Knowledge
& Skills
Understands the role of
the HCA and patient interactions
Knowledge of
confidentiality and its application
Knowledge of EMIS or other
clinical systems
Experience
Has customer care
experience
Experience working under indirect
supervision
Experience of working in general
practice or a care environment
Personal
Qualities
Good interpersonal skills
to build and maintain effective relationships with patients and colleagues
Be able to work calmly
under pressure in a busy working environment
Able to communicate
clearly and precisely (oral and written), and where there may be barriers to
understanding organised and methodical
Tact, diplomacy and
empathy, especially when dealing with anxious patients
Flexible, reliable and responsive
to change
Able to work in a team or alone
as required
Willingness to undergo
education/training for both practice and service needs
Willingness to work
towards professional and performance objectives
Physical
Skills
Manual dexterity and manipulation
skills
Ability to handle simple
medical equipment (e.g. ECG machine)
Ability to assist others
with the delivery of care (e.g. minor surgery)
Other
Requirements
Full driving licence and
own transport essential for travelling between sites and for routine occasional
home visits
Must
either be Hepatitis B immune or be willing to undergo immunisatio