Health Care Assistant

Hanham Health

Information:

This job is now closed

Job summary

Hanham Health is seeking an experienced Phlebotomist / Health Care Assistant with a strong teamwork ethic to join our nursing team in delivering healthcare across our Hanham and Oldland sites.

Hours 15 - 37.5 hours per week (negotiable).

Salary according to experience.

We encourage staff development and support training.

NHS pension is available .

For further information, please contact Sue Gotts, Nurse Manager via sue.gotts@nhs.net or alternatively telephone on 0117 9352318.

Main duties of the job

The main purpose of post is to assist the GPs and practice nurse team in the service and delivery of the care management of the practice population.

Working under the indirect supervision of the Lead Practice Nurse and strictly in accordance with specific practice guidelines and protocols, the post-holder will undertake tasks and duties delegated by the Nurse Team Leader, or other suitably qualified clinical professional.

The Practice operates at two locations and this post is required to work at both, and on occasion to move between the two sites during the working day. In addition to this, the Practice has a number of patients who are housebound or live in care homes and the HCA may be required to visit these patients in the community to obtain blood samples or to take physiological measurements.

About us

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with a third branch surgery in Almondsbury. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Date posted

16 June 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0695-21-7417

Job locations

33 Whittucks Road

Hanham

Bristol

BS15 3HY


192 High Street

Oldland Common

Bristol

BS30 9QQ


Job description

Job responsibilities

DUTIES & RESPONSIBILITIES:

Check patient identification against GP request and confirm details with the patient

Provide Phlebotomy in accordance to training and procedures

Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and ECG

Administer B12 injections flu and pneumonia vaccinations under Patient Specific Directions

Undertake new patient health checks, peak-flow measurement, spirometry, suture and clip removal, change dressings (including 4-layer bandages) and carry out other tasks for which you have received appropriate training

Assist GPs undertaking minor surgery

Prepare and maintain environments and equipment before, during and after patient interventions

Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control

Assist in raising awareness of health and well-being by participating in patient health promotion and screening initiatives

Give accurate and appropriate information to patients within own competence

Ensure that anomalies are reported to a senior member of the clinical team

Notify the GP of any significant patient issues

Ensure full and accurate recording in the patients computerised records

Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the practice team

Undertake specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of

responsibility

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL & PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

QUALITY

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

PERSON SPECIFICATION

Academic/Vocational Qualifications / Essential Criteria

Basic literacy and numeracy skills

NVQ level 3 in Health and Social care or equivalent qualification or experience preferred; Certificate of competence in phlebotomy or equivalent, proficient computer and keyboard skills, Up to date Basic Life Support

Knowledge & Skills

Understands the role of the HCA and patient interactions

Knowledge of confidentiality and its application

Knowledge of EMIS or other clinical systems

Experience

Has customer care experience

Experience working under indirect supervision

Experience of working in general practice or a care environment

Personal Qualities

Good interpersonal skills to build and maintain effective relationships with patients and colleagues

Be able to work calmly under pressure in a busy working environment

Able to communicate clearly and precisely (oral and written), and where there may be barriers to understanding organised and methodical

Tact, diplomacy and empathy, especially when dealing with anxious patients

Flexible, reliable and responsive to change

Able to work in a team or alone as required

Willingness to undergo education/training for both practice and service needs

Willingness to work towards professional and performance objectives

Physical Skills

Manual dexterity and manipulation skills

Ability to handle simple medical equipment (e.g. ECG machine)

Ability to assist others with the delivery of care (e.g. minor surgery)

Other Requirements

Full driving licence and own transport essential for travelling between sites and for routine occasional home visits

Must either be Hepatitis B immune or be willing to undergo immunisatio

Job description

Job responsibilities

DUTIES & RESPONSIBILITIES:

Check patient identification against GP request and confirm details with the patient

Provide Phlebotomy in accordance to training and procedures

Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and ECG

Administer B12 injections flu and pneumonia vaccinations under Patient Specific Directions

Undertake new patient health checks, peak-flow measurement, spirometry, suture and clip removal, change dressings (including 4-layer bandages) and carry out other tasks for which you have received appropriate training

Assist GPs undertaking minor surgery

Prepare and maintain environments and equipment before, during and after patient interventions

Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control

Assist in raising awareness of health and well-being by participating in patient health promotion and screening initiatives

Give accurate and appropriate information to patients within own competence

Ensure that anomalies are reported to a senior member of the clinical team

Notify the GP of any significant patient issues

Ensure full and accurate recording in the patients computerised records

Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the practice team

Undertake specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of

responsibility

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL & PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

QUALITY

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

PERSON SPECIFICATION

Academic/Vocational Qualifications / Essential Criteria

Basic literacy and numeracy skills

NVQ level 3 in Health and Social care or equivalent qualification or experience preferred; Certificate of competence in phlebotomy or equivalent, proficient computer and keyboard skills, Up to date Basic Life Support

Knowledge & Skills

Understands the role of the HCA and patient interactions

Knowledge of confidentiality and its application

Knowledge of EMIS or other clinical systems

Experience

Has customer care experience

Experience working under indirect supervision

Experience of working in general practice or a care environment

Personal Qualities

Good interpersonal skills to build and maintain effective relationships with patients and colleagues

Be able to work calmly under pressure in a busy working environment

Able to communicate clearly and precisely (oral and written), and where there may be barriers to understanding organised and methodical

Tact, diplomacy and empathy, especially when dealing with anxious patients

Flexible, reliable and responsive to change

Able to work in a team or alone as required

Willingness to undergo education/training for both practice and service needs

Willingness to work towards professional and performance objectives

Physical Skills

Manual dexterity and manipulation skills

Ability to handle simple medical equipment (e.g. ECG machine)

Ability to assist others with the delivery of care (e.g. minor surgery)

Other Requirements

Full driving licence and own transport essential for travelling between sites and for routine occasional home visits

Must either be Hepatitis B immune or be willing to undergo immunisatio

Person Specification

Qualifications

Essential

  • Basic literacy and numeracy skills.
  • NVQ level 3 in Health and Social care or equivalent qualification or experience preferred.
  • Certificate of competence in phlebotomy or equivalent, proficient computer and keyboard skills.
  • Up to date Basic Life Support.

Experience

Essential

  • Knowledge & Skills:
  • Understands the role of the HCA and patient interactions
  • Knowledge of confidentiality and its application
  • Knowledge of EMIS or other clinical systems
  • Experience:
  • Has customer care experience
  • Experience working under indirect supervision
  • Experience of working in general practice or a care environment
Person Specification

Qualifications

Essential

  • Basic literacy and numeracy skills.
  • NVQ level 3 in Health and Social care or equivalent qualification or experience preferred.
  • Certificate of competence in phlebotomy or equivalent, proficient computer and keyboard skills.
  • Up to date Basic Life Support.

Experience

Essential

  • Knowledge & Skills:
  • Understands the role of the HCA and patient interactions
  • Knowledge of confidentiality and its application
  • Knowledge of EMIS or other clinical systems
  • Experience:
  • Has customer care experience
  • Experience working under indirect supervision
  • Experience of working in general practice or a care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)


Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY


Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)


For questions about the job, contact:

Nurse Manager

Sue Gotts

sue.gotts@nhs.net

01179352318

Date posted

16 June 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0695-21-7417

Job locations

33 Whittucks Road

Hanham

Bristol

BS15 3HY


192 High Street

Oldland Common

Bristol

BS30 9QQ


Supporting documents

Privacy notice

Hanham Health's privacy notice (opens in a new tab)