Job summary
Hanham Health is a forward thinking, innovative and supportive practice with a large and dynamic team supporting our 22,000 patient list.
An opportunity has arisen for an enthusiastic and energetic individual(s) to work within our busy reception team. The role involves face to face contact with patients and inbound call centre contact. Predominantly based at our Hanham site however cover may also be required at our branch in Oldland Common on occasion.This is a challenging but rewarding role, suitable for a team player who works well under pressure. Post holders will need to demonstrate flexibility and adaptability in what can be a rapidly changing environment.
Whilst previous experience would be beneficial, the role would suit anyone with previous customer service/call centre experience who is interested in a move to primary care as full training will be provided.
Working Monday - Friday, a variety of hours / shifts available both full and part time.
Main duties of the job
Working as part of our Patient Care Co-ordinator Team, you will
be involved in all reception duties including appointment bookings, answering
queries, handling confidential correspondence as well as assisting our team of
GPs.
A large part of the role is helping to 'signpost' our patients to the service that is most suited to their needs. Using the guidance supplied you will be expected to give appropriate advice to our patients and ensure all protocols are correctly followed.
You will be expected to work in both our back office call answering centre
and on the waiting room front desk.
Candidates must possess excellent communication skills and computer literacy is essential.
About us
Our Patient Care Co-ordinators are at the forefront of delivering outstanding patient care by ensuring patients are directed to the most appropriate service or healthcare professional at the most appropriate time.
As an innovative and progressive employer we invest in our team through a programme of ongoing training ensuring all individuals are fully equipped with the skills and knowledge they need.
A full induction training programme will be offered in addition to on the job shadowing and ongoing training in specific areas.
Benefits include onsite parking, NHS pension, full uniform supplied and a generous holiday allowance.
Job description
Job responsibilities
Job Summary:
Working
as part of our Patient Care Co-ordinator team across both of our sites, you
will provide general assistance to patients and the Practice team. You will project
a positive and friendly image to all users and visitors, either in person or
via the telephone and ensure the highest standards of non-medical patient care
are delivered.
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures
- To
work in accordance of written protocols
- Filing
of patient notes and update as necessary
- Processing
post and other correspondence efficiently and promptly
- Fax
and photocopy as requested
Reception
- Receiving
patients in the surgery reception and ensuring all enquiries are handled
courteously and efficiently
- Process
appointment requests for today and future appointments from patients by
telephone and in person using our Active Signposting protocol and
principles ensuring all patients receive the most appropriate advice and
treatment.
- Deal
with visit requests
- Ensure
computer records are updated accurately.
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of Practice area).
- Process repeat prescription requests in accordance with Practice
guidelines when needed.
- Have
working knowledge of the telephone system and ensure all calls are
answered professionally.
- Communicate
effectively with other team members, patients, healthcare professionals
and external parties, adapting where needed.
- Transfer
information and messages accurately
- Provide
test results to patients
- Opening/
Securing of premises where necessary
- Ensuring
patient facing areas are well kept being mindful of customer service
standards and accessibility
- Any other duties
as reasonably requested
- The above list of duties is not exhaustive and may be
subject to change as deemed necessary
Job description
Job responsibilities
Job Summary:
Working
as part of our Patient Care Co-ordinator team across both of our sites, you
will provide general assistance to patients and the Practice team. You will project
a positive and friendly image to all users and visitors, either in person or
via the telephone and ensure the highest standards of non-medical patient care
are delivered.
Job Responsibilities:
Administration
- To
have a thorough knowledge of all Practice procedures
- To
work in accordance of written protocols
- Filing
of patient notes and update as necessary
- Processing
post and other correspondence efficiently and promptly
- Fax
and photocopy as requested
Reception
- Receiving
patients in the surgery reception and ensuring all enquiries are handled
courteously and efficiently
- Process
appointment requests for today and future appointments from patients by
telephone and in person using our Active Signposting protocol and
principles ensuring all patients receive the most appropriate advice and
treatment.
- Deal
with visit requests
- Ensure
computer records are updated accurately.
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have
knowledge of Practice area).
- Process repeat prescription requests in accordance with Practice
guidelines when needed.
- Have
working knowledge of the telephone system and ensure all calls are
answered professionally.
- Communicate
effectively with other team members, patients, healthcare professionals
and external parties, adapting where needed.
- Transfer
information and messages accurately
- Provide
test results to patients
- Opening/
Securing of premises where necessary
- Ensuring
patient facing areas are well kept being mindful of customer service
standards and accessibility
- Any other duties
as reasonably requested
- The above list of duties is not exhaustive and may be
subject to change as deemed necessary
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working in a customer service environment
Desirable
- Experience of working in primary care
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Experience of working in a customer service environment
Desirable
- Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
