Administration Team Leader

Job description

Job responsibilities

Job Summary:

Manage the general medical administration and medical summarization teams to ensure high performance, smooth running and productivity.

Provide administrative support to the Practice Management Team.

Line-manage the administrative team, including recruitment, completing performance appraisals, absence management, performance management, disciplinary and grievance-handling.

Manage and deploy staff resources to ensure that deadlines and targets are met within agreed timescales.

Ensure that all targets for the team are reached.

Provide reports on performance to the Operational Services Manager as appropriate.

Job Responsibilities:

Staff management

Supervise the repeat prescribing service.

Supervise the scanning and summarising team.

Supervise the patient recall system (QOF, chronic disease management, Flu immunisation clinics).

Ensure adequate administrative staffing to maintain service levels.

Provide induction training for new staff.

Ensure Practice policies are followed and accurate records are kept with particular reference to: patient registration, repeat prescriptions, filing systems, births and deaths.

Supervise the appropriate processing of safeguarding reports, discharge reports, patient registrations and address changes, out-of-hours reports.

Information

Work with the management team to ensure internal communication systems are running.

Act as a central source of information with regard to any aspect of the Practices medical administration procedures.

Ensure that all Data Protection requirements are adhered to.

Job Requirements

As a Team Leader your skills and qualifications will ideally include:

Ability to manage staff

Ability to set clear targets and specified standards of work and to appropriately performance manage staff who are not achieving

Good verbal and written communication skills

Excellent organisational skills

Proven ability to make logical decisions

Ability to manage change positively, effectively and efficiently

Ability to deal with a wide range of people in a caring, courteous and professional manner

Ability to work unsupervised and use initiative

Ability to work well in a group, and chair team meetings

Excellent working knowledge of EMIS Web, Microsoft Office (Excel, Word and Outlook)

What we will be looking for in you:

You will be an excellent communicator who is able to deal with people in a caring, courteous and professional manner. You will also be an initiative-taker with the time management, performance management and organisation skills needed to meet deadlines. Flexibility in approach, and the ability to adapt to changing circumstances, or unforeseen events, are also important qualities.

Additional Information

Benefits

In return we offer a competitive salary, NHS pension scheme, 26 days annual holiday allowance, training & development.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of leading a team

Desirable

• Experience of working in a GP Practice
• Experience of using EMIS Web
• Experience of Medical administration & summarisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)