Gp receptionist

Job description

Job responsibilities

The Beeches Medical Centre

Receptionist job description

1. Post title Receptionist

1. Accountable to Reception manager, practice manager and partners

Essential Requirements

1. The ability to communicate effectively with a wide range of people

1. Excellent communication skills both written and verbal

1. Ability to deal effectively with telephone calls from patients, district nurses, consultants, coroners office and pass precise information on to colleagues and clinical staff as directed

1. Ability to work with equality and diversity

1. Understand the necessity for confidentiality adhering to Caldicott regulations at all times

1. Understand the role of teamwork in providing an excellent patient quality service

1. Motivated and enthusiastic

1. Commitment and attendance to mandatory training and practice meetings

1. Availability to provide cover during periods of sickness and holidays when requested to do so

1. Understanding of own behaviour and how this impacts on colleagues, patients and visitors

Main Duties and Responsibilities

1. To meet and greet patients in a professional and courteous manner

1. To sign post patients care navigation

1. Make appointments for patients by telephone and face to face

1. Input data in to patient record using EMIS clinical system

1. Process repeat prescriptions (after training)

1. Use practice email and intranet (adhering to strict guidelines)

1. Assist in the closing and opening of the surgery

1. Comply with all health and safety procedures

1. Attend training as and when requested, (even if it is a day when you would not normally be required to work), to develop expertise and further knowledge

1. Restock clinicians rooms, printers etc.

1. Be flexible when asked by practice manager to perform administration duties e.g. scanning or photocopying

1. Any other duties requested by the practice manager or reception manager.

1. To request holidays in a timely manner (at least 2 weeks notice), so rotas can be planned efficiently.

1. To communicate with Practice manager, Reception manager, partners, colleagues, patients in an effective, precise and courteous manner both on the telephone and face to face

1. To adhere to all practice policies at all times

1. To undergo DBS check

This list is not meant to be exhaustive and it is important that all members of staff are prepared to take on additional duties or relinquish duties in order to maintain the efficient running of the practice. The doctors, practice manager and reception manager reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

Updated May 2019

Person Specification

Qualifications

Essential

• Good standard of education to GCSE level

Desirable

• Good I.T skills as the role involves a lot of computer inputting
• Good standard of education required
• Good communications skills
• Patience and understanding with patients and other people a distinct advantage

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Beeches Medical Centre

Address

20 Ditchfield Road

Widnes

Cheshire

WA8 8QS

Employer's website

http://www.thebeechesmedicalcentrewidnes.nhs.uk/ (Opens in a new tab)