Dr Adler & Rosenberg

receptionist/telephonist

Information:

This job is now closed

Job summary

  • Position: Telephonist (no GP experience needed)
  • Practice: Drs Adler & Rosenberg
  • Location: 682 Finchley Road NW11 7NP
  • Hours: Full time, 8.30-15.30 Monday to Friday
  • Salary: £12.50 per hour
  • Responsibilities:
    • Answering telephone calls
    • Accurately taking and relaying messages
    • Assisting receptionists with administrative tasks (e.g., booking appointments, relaying messages from GPs)
  • Skills & Experience:
    • Professional telephone voice
    • Charismatic personality with excellent communication skills
    • Ability to deliver excellent patient service
    • Good interpersonal skills for patient interactions
    • able to multi-task
    • Desirable: Previous experience in a GP practice
  • About the Practice:
    • 7500 patients founded in 1950
    • Combines traditional family practice values with modern healthcare facilities.
    • If youre driven, enthusiastic, and seeking career prospects within a GP surgery, theyd love to hear from you12.

Main duties of the job

As a telephonist in a GP surgery, your main duties include:

  1. Greeting and Booking In Patients:

    • Welcome patients as they arrive at the surgery.
    • Check their details against scheduled appointments for the day.
    • Direct patients to the waiting area and explain the process.

  2. Answering Phone Calls and Taking Messages:

    • Handle incoming calls from patients.
    • Triage callers to appropriate services (e.g., scheduling appointments, providing advice).
    • Remain calm and clear, especially when dealing with urgent or distressed callers.

  3. General Telephonist Tasks:

    • Explain procedures to patients.
    • Assist with appointment bookings.
    • Relay results over the phone or pass urgent results to a doctor

About us

We have approximately 7500 patients and are a family practice often looking after four generations in one family. we have a consistently high rating in GP surveys and are dedicated to giving personal high level care to our patients

Details

Date posted

29 July 2024

Pay scheme

Other

Salary

Depending on experience tbc

Contract

Permanent

Working pattern

Full-time

Reference number

A0688-24-0000

Job locations

682 Finchley Road

London

NW11 7NP


Job description

Job responsibilities

  1. Answering the Telephone: As a telephonist, youll be the main point of contact for patients, colleagues, and clients. Youll assist and signpost them appropriately.

  2. Appointment Management: Youll book, amend, and cancel appointments as needed. Familiarity with the clinical system (EMIS) is essential for recording accurate data. Full training will be given.

  3. Safety and Confidentiality: Ensuring patient safety and confidentiality is crucial. Youll report and record significant events, including near misses, for discussion in monthly meetings.

  4. Liaison and Queries: Youll deal with queries from hospitals, community providers, and patients. Acting as a liaison with doctors and nurses may also be necessary.

Job description

Job responsibilities

  1. Answering the Telephone: As a telephonist, youll be the main point of contact for patients, colleagues, and clients. Youll assist and signpost them appropriately.

  2. Appointment Management: Youll book, amend, and cancel appointments as needed. Familiarity with the clinical system (EMIS) is essential for recording accurate data. Full training will be given.

  3. Safety and Confidentiality: Ensuring patient safety and confidentiality is crucial. Youll report and record significant events, including near misses, for discussion in monthly meetings.

  4. Liaison and Queries: Youll deal with queries from hospitals, community providers, and patients. Acting as a liaison with doctors and nurses may also be necessary.

Person Specification

Qualifications

Essential

  • good telephone manner with Good Analytical Skills: Telephonists should be able to assess situations quickly and handle inquiries effectively.
  • Patient Manner: Excellent communication skills and a friendly, patient approach are crucial when interacting with patients over the phone.
  • Problem-Solving: An imaginative approach to problem-solving ensures efficient service provision.
  • Independence: Telephonists often work independently, managing appointments and queries.
Person Specification

Qualifications

Essential

  • good telephone manner with Good Analytical Skills: Telephonists should be able to assess situations quickly and handle inquiries effectively.
  • Patient Manner: Excellent communication skills and a friendly, patient approach are crucial when interacting with patients over the phone.
  • Problem-Solving: An imaginative approach to problem-solving ensures efficient service provision.
  • Independence: Telephonists often work independently, managing appointments and queries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dr Adler & Rosenberg

Address

682 Finchley Road

London

NW11 7NP


Employer's website

https://drsadlerandrosenberg.gpsurgery.net/ (Opens in a new tab)

Employer details

Employer name

Dr Adler & Rosenberg

Address

682 Finchley Road

London

NW11 7NP


Employer's website

https://drsadlerandrosenberg.gpsurgery.net/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

practice manager

Aviva Adler

aviva.adler@nhs.net

02084559994

Details

Date posted

29 July 2024

Pay scheme

Other

Salary

Depending on experience tbc

Contract

Permanent

Working pattern

Full-time

Reference number

A0688-24-0000

Job locations

682 Finchley Road

London

NW11 7NP


Supporting documents

Privacy notice

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