Job summary
The PCN Manager is a lead role within a complex
environment of primary care management. They will deliver on a wide range of
business, data submission, transformation and improvement initiatives across
the primary care locality providing strategic transformation support and
leadership.
The PCN Manager will be instrumental in this organisation
progressing its PCN development plan. This role will work with member practices
to break down challenges to implementation across our population.
The PCN Manager will develop strong relationships and
engage with a wide range of stakeholders across the locality to ensure
collaborative approaches to service development and delivery. In doing so they
will improve integration with the broader community services as our network matures.
The PCN Manager will be responsible for managing agreed
projects with a focus upon developing the partnerships across primary care,
community services, social care, mental health, the voluntary sector and
secondary care that are enabling ongoing MDT development.
The PCN Manager will be responsible for disseminating new
information across the member practices and tasked with coordinating shared
learning events. They will actively
support integrated neighbourhood ways of working while promoting standardisation for efficiency purposes.
This role will be outward looking to help to secure the
PCNs resilience by actively seeking development opportunities and by
coordinating proposals.
Main duties of the job
a.
To
work as part of a multi-disciplinary team and to provide day-to-day managerial
supervision to the PCN by leading and supporting quality improvement and
performance
b.
To
support the recruitment, induction and training of new PCN staff and to ensure
that all have the appropriate qualifications, registrations, training, accreditation
and requisite skills to undertake the duties required of them at each practice
c.
To
work closely with the relevant teams and practices to support network
implementation and standardisation of agreed service change, contracts,
policies, pathways and quality improvement whilst acting as the point of
contact for practice managers regarding delivery of a PCN project/scheme
d.
To
be accountable for all projects and to ensure patient safety and quality of
care is always considered and establish necessary monitoring and tracking
processes
e.
To
help staff within the PCN to understand and support the delivery of its
strategic objectives and outcomes framework
f.
To
co-ordinate the delivery of enhanced services and other service submissions on
behalf of the PCN
g.
To
develop and run administrative systems for the organisation collaboration
projects
a.
To
review any latest guidance and to liaise with both PCN staff and practice
managers to ensure that all are aware of and conform to NHS E, NICE, CQC
requirements
About us
Gorleston PCN is made up of two
GP Partnerships Beaches and Millwood Surgeries with a combined registered population
of about 47,000. Around 40% of the populations of Great Yarmouth Borough live
in the most deprived 20% of areas in England compared to 16% for Norfolk and
Waveney as a whole. Gorleston PCN includes two communities where some of, or
all the residents in the community live in the 20% most deprived areas:
Job description
Job responsibilities
The
following are the core responsibilities of the PCN Manager. There may be, on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
To work as part of a multi-disciplinary
team and to provide day-to-day managerial supervision to the PCN by leading
and supporting quality improvement and performance
b.
To support the recruitment, induction
and training of new PCN staff and to ensure that all have the appropriate
qualifications, registrations, training, accreditation and requisite skills
to undertake the duties required of them at each practice
c.
To work closely with the relevant teams
and practices to support network implementation and standardisation of agreed
service change, contracts, policies, pathways and quality improvement whilst
acting as the point of contact for practice managers regarding delivery of a
PCN project/scheme
d.
To be accountable for all projects and
to ensure patient safety and quality of care is always considered and
establish necessary monitoring and tracking processes
e.
To help staff within the PCN to
understand and support the delivery of its strategic objectives and outcomes
framework
f.
To co-ordinate the delivery of enhanced
services and other service submissions on behalf of the PCN
g.
To develop and run administrative
systems for the organisation collaboration projects
h.
To work alongside practice managers within
the PCN for the setting up and maintaining of new financial systems
i.
To monitor and check the accuracy of
the any submissions for enhanced services and contractual requirements on
behalf of the PCN and to ensure that all claims are submitted in good time
and payment made and received
j.
To ensure financial risks are
recognised and appropriate action taken
k.
To monitor expenditure, plan and
monitor income and cash flow to ensure that income is maximised and that
funds are available as required and practice allocation of resources if fair
and equitable
l.
To present financial plans, strategic
goals and any monitoring information and reports to the PCN on a quarterly
basis
m.
To ensure the PCNs compliance with
GDPR and FOI along with other relevant legislation and professional standards
from GMC/BMA and LMC guidance
n.
To review any latest guidance and to
liaise with both PCN staff and practice managers to ensure that all are aware
of and conform to NHS E, NICE, CQC requirements
o.
To manage risks and issues with
supporting outcomes. These are to be reported to the PCN Clinical Director
p.
To assist in the resolution of any
complaints, resolving informal complaints locally and assisting in the
investigation of and response to formal complaints as required
q.
To work with the PCN Clinical Director
for strategic and operational planning processes to support the PCNs
objectives
r.
To support the delivery of QOF,
incentive schemes, QIPP and other quality or cost effectiveness initiatives
s.
To establish a business development
plan
t.
To create a business continuity plan
u.
To develop yourself and the role
through participation in training and service redesign activities.
v.
To undertake all mandatory training and
induction programmes
w.
To contribute to and embrace the
spectrum of clinical governance
x.
To attend a formal appraisal with your
manager at least every 12 months. Once a performance/training objective has
been set, progress will be reviewed on a regular basis so that new objectives
can be agreed
y.
To contribute to public health
campaigns (e.g., flu clinics) through advice or direct care
z.
To maintain a clean, tidy, effective
working area at all times
Job description
Job responsibilities
The
following are the core responsibilities of the PCN Manager. There may be, on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
To work as part of a multi-disciplinary
team and to provide day-to-day managerial supervision to the PCN by leading
and supporting quality improvement and performance
b.
To support the recruitment, induction
and training of new PCN staff and to ensure that all have the appropriate
qualifications, registrations, training, accreditation and requisite skills
to undertake the duties required of them at each practice
c.
To work closely with the relevant teams
and practices to support network implementation and standardisation of agreed
service change, contracts, policies, pathways and quality improvement whilst
acting as the point of contact for practice managers regarding delivery of a
PCN project/scheme
d.
To be accountable for all projects and
to ensure patient safety and quality of care is always considered and
establish necessary monitoring and tracking processes
e.
To help staff within the PCN to
understand and support the delivery of its strategic objectives and outcomes
framework
f.
To co-ordinate the delivery of enhanced
services and other service submissions on behalf of the PCN
g.
To develop and run administrative
systems for the organisation collaboration projects
h.
To work alongside practice managers within
the PCN for the setting up and maintaining of new financial systems
i.
To monitor and check the accuracy of
the any submissions for enhanced services and contractual requirements on
behalf of the PCN and to ensure that all claims are submitted in good time
and payment made and received
j.
To ensure financial risks are
recognised and appropriate action taken
k.
To monitor expenditure, plan and
monitor income and cash flow to ensure that income is maximised and that
funds are available as required and practice allocation of resources if fair
and equitable
l.
To present financial plans, strategic
goals and any monitoring information and reports to the PCN on a quarterly
basis
m.
To ensure the PCNs compliance with
GDPR and FOI along with other relevant legislation and professional standards
from GMC/BMA and LMC guidance
n.
To review any latest guidance and to
liaise with both PCN staff and practice managers to ensure that all are aware
of and conform to NHS E, NICE, CQC requirements
o.
To manage risks and issues with
supporting outcomes. These are to be reported to the PCN Clinical Director
p.
To assist in the resolution of any
complaints, resolving informal complaints locally and assisting in the
investigation of and response to formal complaints as required
q.
To work with the PCN Clinical Director
for strategic and operational planning processes to support the PCNs
objectives
r.
To support the delivery of QOF,
incentive schemes, QIPP and other quality or cost effectiveness initiatives
s.
To establish a business development
plan
t.
To create a business continuity plan
u.
To develop yourself and the role
through participation in training and service redesign activities.
v.
To undertake all mandatory training and
induction programmes
w.
To contribute to and embrace the
spectrum of clinical governance
x.
To attend a formal appraisal with your
manager at least every 12 months. Once a performance/training objective has
been set, progress will be reviewed on a regular basis so that new objectives
can be agreed
y.
To contribute to public health
campaigns (e.g., flu clinics) through advice or direct care
z.
To maintain a clean, tidy, effective
working area at all times
Person Specification
Qualifications
Essential
- Educated to degree level in healthcare or business and evidence of post graduate studies
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification
- Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of working at a senior level in a project and/or transformation and/or business management area
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- Ability to develop business cases
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Be flexible and able to manage sudden and unexpected demands
- Effective time management (planning and organising)
- To be a strategic thinker and planner with the ability to consider and act upon complex issues
- To be able to prioritise own work effectively and to direct activities of others
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
Desirable
- AMSPAR qualification
- Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View
- Good practical and conceptual knowledge of healthcare improvement methods and practices
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
- Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- Experience of workforce planning, forecasting and development
- Experience of identifying and interpreting governmental policy
Person Specification
Qualifications
Essential
- Educated to degree level in healthcare or business and evidence of post graduate studies
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification
- Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of working at a senior level in a project and/or transformation and/or business management area
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- Ability to develop business cases
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Be flexible and able to manage sudden and unexpected demands
- Effective time management (planning and organising)
- To be a strategic thinker and planner with the ability to consider and act upon complex issues
- To be able to prioritise own work effectively and to direct activities of others
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
Desirable
- AMSPAR qualification
- Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View
- Good practical and conceptual knowledge of healthcare improvement methods and practices
- Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract
- Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders
- Experience of workforce planning, forecasting and development
- Experience of identifying and interpreting governmental policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.