IT and Information Manager

Job description

Job responsibilities

Job Summary:

To support the Partnership in the timely capture and recording of patient data, using online, portal-based and local clinical systems.

Support the implementation and maintenance of Information Governance, Primary Care Information Technology Systems and Service, Data control and our Public Digital Presence and Image.

Provide telecom, IT systems, hardware and application software support and training to our practice workforce, across both our sites in Bradwell.

Key Duties and Responsibilities

· Capture, enter and report on timely data for our patient and payment systems (may include but not limited to Exeter, PCSE, Digital Retinal Scanning, Lithium patients, SystmOne, Pinnacle, patient campaigns, pharmacies).

· Ensure accurate processing and coding of patient data.

· Leading and operational management of information flows into, through and from the practice.

· Oversee the monitoring and action of workflow for processes such as GSF and Safeguarding.

· Ensure that the various public communication feeds and patient campaigns for the Practice (PIP screens, social media, text messaging) are accurate and timely in conjunction with the Practice’s communications lead.

· Content management for intranet, websites and social media platforms.

· Help deliver various Practice, Primary Care, CCG digital initiatives and projects.

· Setup, remove, control appropriate system/smartcard access for Practice staff, PCN and other external healthcare staff and organisations.

· Provide training for users in relevant areas and subjects pertaining to all software systems in use.

· Attend internal and external meetings in relation to business opportunities and digital initiatives and projects.

• Have an overall understanding of all IT systems and ensure IT is used effectively to support the work and development of the practice.

· Ensure that all opportunities are taken to train in IT systems, hardware and software applications; thereby being able to provide first-level support to the practice

· Ensure personal development in relevant areas of technology, software applications, increasing competence and effectiveness within the IT team.

· Liaise with 3rd party service providers for hardware, software, telephony issues.

· Proactively initiate, develop, and maintain effective working relationships with other team members and staff.

· Support and promote a strong Practice-wide focussed information governance and data sensitivity culture in all aspects of work.

· Maintain an understanding of the legislation and policies governing information management and governance evidenced through attendance at mandatory Information governance training sessions and/or completion of e-learning.

· Create clinical system reports as and when required for the senior management team, clinicians and admin.

• Support the practice Information Governance lead, including ensuring that good information governance principles are in place and understood throughout the practice and for updating Freedom of Information, Data Protection and legal compliance aspects of information governance
• Liaising with the Data Protection Officer (DPO) to ensure that the practice is appropriately advised and provided with a comprehensive Data Protection service.
• Responsibility for computer systems including organising any maintenance and developments to the system
• Ensure compliance with Data protection rules
• Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
• Ensure that the practice has effective IT data security, back-up, maintenance and contribute to the practice’s business continuity plan
• Development of new systems and use of technology to enhance and develop the business and its processes.

• General

  · Support and work across the practice to deliver consistent patient care and appropriate record/system access.

  · Fully participate in the appraisal process, taking personal responsibility for own appraisal and documentation and setting personal objectives with line manager.

  · Abide by all statutory requirements including those related to Health and Safety.

  · Understand and comply with your responsibilities under the Partnership’s policies and procedures in place, including all those relating to Information Governance, HR and Health and Safety.

  · Undertake any reasonable duties as directed by your line manager or Partner of the business.

  Premises and Equipment

  · Working as part of the Practice Management team to ensure security, repairs, insurance and maintenance of IT services and equipment are maintained

  · Ensure that asset registers relating to IT equipment and software are maintained and users are tracked

  · Liaise with contractors for network and telephony services while on site and to contribute to planning and action maintenance and projects.

Person Specification

Experience

Essential

• Knowledge of MS office and Microsoft applications including Outlook, Word, Excel, Powerpoint, Teams.
• Intermediate knowledge of SystmOne
• Intermediate/advanced knowledge of SystmOne and it's setup, configuration and reporting functionality.
• Knowledge of the UK Data Protection Act and UK GDPR.
• Experience of analysing problems and providing solutions.
• Working within a team.
• Excellent communication skills both written and verbal.
• Excellent problem solving, decision making and communication skills
• Ability to prioritise workload to achieve objectives
• Ability to work as part of a multi-disciplinary team.
• Ability to deal with difficult, sensitive and confidential situations and data.
• To work on own initiative and manage own time to meet deadlines.

Desirable

• HND in a computer related qualification.
• Advanced knowledge of MS Office and Microsoft applications including Outlook, Word, Excel, PowerPoint and Teams.
• Knowledge of social media and content management systems.
• Knowledge of reporting and NHS data systems (eg Exeter, PCSE, Digital retinal scanning, CQRS, Pinnacle.
• Good knowledge of NHS
• Knowledge of health related terminology and concepts.
• Experience of working in Primary Care/GP Surgery environments.
• Strong training ability with mixed ability groups of staff.
• High level of analytical skill.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Millwood Partnership

Address

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

Employer's website

https://www.millwoodsurgery.co.uk/ (Opens in a new tab)