Job summary
Are you passionate about driving quality and excellence in Primary Care?
Lea Vale Medical Group are looking for a proactive and detail-oriented Compliance Officer to join our friendly and forward-thinking team.
This is a fantastic opportunity to play a key role in maintaining our high standards, ensuring we continue to deliver safe, effective, and compassionate care to our patients. You'll be part of a supportive, collaborative team that values innovation, continuous learning, and working together to make a difference.
Main duties of the job
As the Compliance Officer, you'll play a vital role in maintaining continuous compliance with Care Quality Commission (CQC) regulations and other statutory requirements. Working closely with the leadership team and Managing Partner, you'll develop, monitor, and maintain systems that ensure the practice remains compliant.
This is an excellent opportunity for someone who enjoys teamwork and who takes pride in supporting colleagues to deliver safe, effective, and compassionate care to our patients.
About us
We are a CQC outstanding rated practice who believes
in delivering high quality primary care services through effective teamwork and
constant learning.
We are looking for staff who share the same teamworking ethics to join
our team.
We learn from the past but are always looking to the
future. This is true for when we look for new staff as well, your skills and
experience will be what make you suitable for this role but we are more
interested in your ideas for the future! How you want to develop yourself and
how that will improve our practice and the service we offer to our patients.
Job description
Job responsibilities
CQC
and Regulatory Compliance
- Maintain up-to-date knowledge of CQC standards and the Single Assessment
Framework (SAF) as they apply to Primary Care.
- Conduct regular audits and self-assessments against CQC requirements.
- Develop and maintain compliance registers, policies, and evidence portfolios.
- Coordinate and prepare documentation for CQC inspections and external visits.
- Support the implementation and monitoring of any actions required following
inspections or audits.
- Ensure policies and procedures are reviewed, updated and communicated to
staff regularly.
- Maintain comprehensive evidence for compliance under the five CQC domains
(Safe, Effective, Caring, Responsive, Well-led).
Governance
and Risk Management
- Assist in maintaining the practices risk register and ensure mitigation plans
are in place.
- Monitor incident reports, complaints, and significant events to identify
patterns or learning needs.
- Ensure that learning from complaints, audits, and incidents is documented and
shared appropriately.
- Support the Managing Partner and wider leadership team in maintaining
governance frameworks.
Training
and Staff Support
- Monitor mandatory training compliance for all staff.
- Support staff in understanding their roles in maintaining compliance.
- Deliver or coordinate compliance-related training and awareness sessions.
Data
and Information Governance
- Ensure compliance with GDPR, NHS Digital, and information governance
requirements.
- Support safe handling, storage, and sharing of patient and staff information
in line with legislation.
Continuous
Improvement
- Review and improve internal compliance systems and processes.
- Benchmark performance and compliance levels against local and national
standards.
- Work with the management team to identify opportunities for improvement and
innovation.
Job description
Job responsibilities
CQC
and Regulatory Compliance
- Maintain up-to-date knowledge of CQC standards and the Single Assessment
Framework (SAF) as they apply to Primary Care.
- Conduct regular audits and self-assessments against CQC requirements.
- Develop and maintain compliance registers, policies, and evidence portfolios.
- Coordinate and prepare documentation for CQC inspections and external visits.
- Support the implementation and monitoring of any actions required following
inspections or audits.
- Ensure policies and procedures are reviewed, updated and communicated to
staff regularly.
- Maintain comprehensive evidence for compliance under the five CQC domains
(Safe, Effective, Caring, Responsive, Well-led).
Governance
and Risk Management
- Assist in maintaining the practices risk register and ensure mitigation plans
are in place.
- Monitor incident reports, complaints, and significant events to identify
patterns or learning needs.
- Ensure that learning from complaints, audits, and incidents is documented and
shared appropriately.
- Support the Managing Partner and wider leadership team in maintaining
governance frameworks.
Training
and Staff Support
- Monitor mandatory training compliance for all staff.
- Support staff in understanding their roles in maintaining compliance.
- Deliver or coordinate compliance-related training and awareness sessions.
Data
and Information Governance
- Ensure compliance with GDPR, NHS Digital, and information governance
requirements.
- Support safe handling, storage, and sharing of patient and staff information
in line with legislation.
Continuous
Improvement
- Review and improve internal compliance systems and processes.
- Benchmark performance and compliance levels against local and national
standards.
- Work with the management team to identify opportunities for improvement and
innovation.
Person Specification
Qualifications
Essential
- Educated to A-Level standard or equivalent
- Evidence of ongoing professional development
Desirable
- Training in healthcare management, quality assurance, or CQC compliance and governance.
Experience
Essential
- Experience working in a healthcare, primary care, or regulated environment
- Experience conducting audits or compliance reviews
- Knowledge of governance frameworks and risk management
Desirable
- Experience working within a GP surgery or NHS setting
- Experience preparing for CQC inspections
- Experience developing or delivering staff training
Knowledge and Skills
Essential
- Understanding of CQC regulations and the Single Assessment Framework (SAF), including the five key categories: Safe, Effective, Caring, Responsive, and Well-led.
- Strong organisational and analytical skills
- Excellent communication (verbal and written) and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
Desirable
- Understanding of NHS contractual and regulatory frameworks
- Knowledge of Quality Improvement (QI) tools
- Experience using SystmOne
Person Specification
Qualifications
Essential
- Educated to A-Level standard or equivalent
- Evidence of ongoing professional development
Desirable
- Training in healthcare management, quality assurance, or CQC compliance and governance.
Experience
Essential
- Experience working in a healthcare, primary care, or regulated environment
- Experience conducting audits or compliance reviews
- Knowledge of governance frameworks and risk management
Desirable
- Experience working within a GP surgery or NHS setting
- Experience preparing for CQC inspections
- Experience developing or delivering staff training
Knowledge and Skills
Essential
- Understanding of CQC regulations and the Single Assessment Framework (SAF), including the five key categories: Safe, Effective, Caring, Responsive, and Well-led.
- Strong organisational and analytical skills
- Excellent communication (verbal and written) and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
Desirable
- Understanding of NHS contractual and regulatory frameworks
- Knowledge of Quality Improvement (QI) tools
- Experience using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
