Job summary
Lea Vale Medical group have an exciting opportunity for a Duty
Admin Assistant to join our long standing, friendly team to cover maternity leave. The role will run from 1st October 2025-30th September 2026. The role of the Duty
Admin Assistant will be to support the team by providing the link between the Admin
team in the practice and the patient and clinical team. This is an exciting
role as you'll be joining an established non-clinical team that serves just over 46,000
patients.
As an employee of Lea Vale Medical Group, you will
also enjoy the following benefits:
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional
development
- Excellent training opportunities
The role is part- time:
Monday -Friday
2pm-6:30pm
Main duties of the job
The
post holder will work within the Duty Admin team to provide the Duty Doctor
with support for patients that may not need clinical input. They will liaise
with clinical teams to ensure patient safety and continuity of care.
About us
We are a CQC outstanding rated practice who
believes in delivering high quality primary care services through effective
teamwork and constant learning.
We are looking for people who share the same teamworking ethics to join
our team.
We learn from the past but are always looking to
the future. This is true for when we look for new staff as well, your skills
and experience will be what make you suitable for this role but we are more
interested in your ideas for the future! How you want to develop yourself and
how that will improve our practice and the service we offer to our patients.
Job description
Job responsibilities
-
To be first point
of contacts for patients who are requesting letters/reports
-
To liaise with
Practice Pharmacist on medication queries.
-
To complete
record reviews for online access.
-
To complete
access to health records review in order to process Subject Access Request
forms in accordance with GDPR regulation.
-
To refer patients
to District Nurses where appropriate.
-
First point of
contact for external contacts such as hospital,
ambulance service, community services and care homes
-
Communicate with hospitals
and other care providers to follow up on patient progression and pathway.
-
Liaise with families
who have had a recent bereavement to provide them with clear information about
the processes following their loss.
-
Efficiently
manage the organisations email inbox by reviewing, prioritising, and
responding to enquiries in a professional and timely manner.
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
Job description
Job responsibilities
-
To be first point
of contacts for patients who are requesting letters/reports
-
To liaise with
Practice Pharmacist on medication queries.
-
To complete
record reviews for online access.
-
To complete
access to health records review in order to process Subject Access Request
forms in accordance with GDPR regulation.
-
To refer patients
to District Nurses where appropriate.
-
First point of
contact for external contacts such as hospital,
ambulance service, community services and care homes
-
Communicate with hospitals
and other care providers to follow up on patient progression and pathway.
-
Liaise with families
who have had a recent bereavement to provide them with clear information about
the processes following their loss.
-
Efficiently
manage the organisations email inbox by reviewing, prioritising, and
responding to enquiries in a professional and timely manner.
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of administrative duties
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of administrative duties
- Experience of working with the general public
Desirable
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
