Patient Navigator
Lea Vale Medical Group
The closing date is 23 March 2025
Job summary
Lea Vale Medical Group have an exciting opportunity for a Patient Navigator to join our surgery. This is an exciting role as you'd be joining an established non-clinical team that serves just over 40,000 patients and is rated outstanding by the CQC.
Both full time and part time hours will be considered.
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities
Main duties of the job
Our Patient Navigators provide an important link between the general public and the Practice. The role involves using our online consultation tool to triage patient enquiries and signpost or book appointments as appropriate. The role will also include responding to other patient enquiries as necessary.
About us
We are a CQC
outstanding rated practice who believes in delivering high quality primary care
services through effective teamwork and constant learning.
We are looking for people who share the same
teamworking ethics tojoin our team.
We learn from the past
but are always looking to the future. This is true for when we look for new
staff as well, your skills and experience will be what make you suitable for
this role but we are more interested in your ideas for the future! How you want
to develop yourself and how that will improve our practice and the service we
offer to our patients.
Job description
Job responsibilities
Patient Navigator Duties
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide patients, relatives and other services with correct information
- Operate clinical computer systems and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
Maintenance of Records
- Accurately record details
- Make sure patient information is entered accurately and stored confidentially.
- Record on the SystmOne system on daily basis outgoing prescriptions.
- Carry out range of clerical duties, as required
Job description
Job responsibilities
Patient Navigator Duties
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide patients, relatives and other services with correct information
- Operate clinical computer systems and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
Maintenance of Records
- Accurately record details
- Make sure patient information is entered accurately and stored confidentially.
- Record on the SystmOne system on daily basis outgoing prescriptions.
- Carry out range of clerical duties, as required
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. Systmone
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
- Able to accept and deal with a heavy workload
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
Knowledge and Understanding
Essential
- Medical Terminology knowledge
- Knowledge of handling data
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. Systmone
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
- Able to accept and deal with a heavy workload
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
Knowledge and Understanding
Essential
- Medical Terminology knowledge
- Knowledge of handling data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
