Job summary
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.
You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.
The role is part time 25 hours per week from 1:30pm-6.30pm. This is perfect if you like to keep your mornings free or would prefer to avoid the morning rush hour.
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
- Comprehensive induction
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities
Main duties of the job
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
You will be based on the front desk as the first point of contact welcoming patients who come into the surgery, so we are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard working and motivated to provide the best patient experience.
About us
We are a CQC
outstanding rated practice who believes in delivering high quality primary care
services through effective teamwork and constant learning.
We are looking for people who share the same
teamworking ethics to join our team.We learn from the past
but are always looking to the future. This is true for when we look for new
staff as well, your skills and experience will be what make you suitable for
this role but we are more interested in your ideas for the future! How you want
to develop yourself and how that will improve our practice and the service we
offer to our patients.
Job description
Job responsibilities
Job responsibilities
- Greet and assist patients in person on a daily basis.
- Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer system and maintain high quality data entry.
- Signpost patients as appropriate.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Job responsibilities
- Greet and assist patients in person on a daily basis.
- Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer system and maintain high quality data entry.
- Signpost patients as appropriate.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. SystmOne
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
- Able to accept and deal with a heavy workload
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. SystmOne
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
- Able to accept and deal with a heavy workload
Desirable
- An enquiring mind with a willingness to learn new skills and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
