Job summary
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.
You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
A comprehensive induction
Competitive Salary
NHS Pension
Support to guide your personal and professional development
Excellent training opportunities
Main duties of the job
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in all situations;
Capable of remaining calm, with consistent accuracy and concentration under pressure;
Strong IT and administration skills;
Enthusiastic with energy and drive;
Reliable and dependable;
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
About us
We believe in delivering high quality patient care through teamwork.
Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.
Job description
Job responsibilities
Reception Duties
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitate effective communication between patients and members of the healthcare community.
- Provide patients, relatives and other services with correct information
- Operate clinical computer systems and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
Maintenance of Records
- Accurately record details
- Make sure patient information is entered accurately and stored confidentially.
- Record on the SystmOne system on daily basis outgoing prescriptions.
- Carry out range of clerical duties, as required
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Reception Duties
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Facilitate effective communication between patients and members of the healthcare community.
- Provide patients, relatives and other services with correct information
- Operate clinical computer systems and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
Maintenance of Records
- Accurately record details
- Make sure patient information is entered accurately and stored confidentially.
- Record on the SystmOne system on daily basis outgoing prescriptions.
- Carry out range of clerical duties, as required
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. Systmone
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
Person Specification
Qualifications
Essential
- Good level of education to GCSE standard or equivalent
Experience
Essential
- Experience of working in a customer services/other front line situation
- Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
- Use of clinical system software eg. Systmone
- Previous NHS experience ideally within a GP setting
Skills and Abilities
Essential
- Advanced working knowledge of Office 365 applications
- Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
- An understanding, acceptance and adherence to the need for strict confidentiality
- Can plan own work and multi-task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
