Job summary
Lea Vale Medical Group is a large medical practice which has 4 sites across Luton and Ampthill. We have a fantastic opportunity for an enthusiastic and motivated manager to join our Oliver Street branch to facilitate the smooth running of the surgery. We are looking for someone who can work full time or part time with a minimum of 22.5 hours per week.
We can offer:
- A competitive salary
- NHS Pension Scheme
- Support to guide your personal and professional development
- Excellent training opportunities
If you are someone who likes a varied job role and are enthusiastic, caring and compassionate then apply now!
Main duties of the job
The role will have 5 key areas of
responsibility:
1.
Reception and admin staff management with overall responsibility for clerical
staff rotas and management
2.
Patient appointments and advice
3.
Clinical rotas
4.
First line patient communications dealing with on-site patient feedback
and complaints
5.
Premises management ensuring all necessary premises checks are in place
For more information please see attached Job Description and Person Specification
About us
We are a CQC outstanding rated practice who believes
in delivering high quality primary care services through effective teamwork and
constant learning.
We are looking for staff who share the same teamworking ethics to join
our team.
We learn from the past but are always looking to the future.
This is true for when we look for new staff as well, your skills and experience
will be what make you suitable for this role but we are more interested in your
ideas for the future! How you want to develop yourself and how that will improve
our practice and the service we offer to our patients.
Job description
Job responsibilities
Reception and administration staff management
- The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the Branch Manager to ensure staff have development plans in place and to deliver on progression objectives
- Work in collaboration with senior staff to ensure workflow processes are safe and robust
- Prepare all administrative rotas to ensure all workflow covered throughout the week
Patient appointments and advice (navigation)
- Full management of our Klinik online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided
- Training staff on the above
Clinical rotas
- Overall responsibility for ensuring all clinical rotas are on the system 6 weeks in advance
- Overall responsibility for ensuring the practice absence software is kept up to date and matches the clinical system
First line patient communication
- Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work
- Manage the practice patient participation group
Job description
Job responsibilities
Reception and administration staff management
- The success of our practice is down to our amazing workforce. Every single new member of staff recruited must share our visions and values, these must then be fostered and developed whilst in our employment. It will be the role of the Branch Manager to ensure staff have development plans in place and to deliver on progression objectives
- Work in collaboration with senior staff to ensure workflow processes are safe and robust
- Prepare all administrative rotas to ensure all workflow covered throughout the week
Patient appointments and advice (navigation)
- Full management of our Klinik online consultation system, ensuring patient queries are appropriately navigated with relevant appointments or advice provided
- Training staff on the above
Clinical rotas
- Overall responsibility for ensuring all clinical rotas are on the system 6 weeks in advance
- Overall responsibility for ensuring the practice absence software is kept up to date and matches the clinical system
First line patient communication
- Support staff with any patient complaints on-site, positively educating patients on how and why practice systems work
- Manage the practice patient participation group
Person Specification
Qualifications
Essential
- Degree level or equivalent
Experience
Essential
- Primary care experience
- Line management experience
- Involvement in patient or customer services
- Teamworking environments
Desirable
Skills and Abilities
Essential
- Passion for developing people
- Evidence of innovation in previous roles
- Strong communication skills with evidence of multi-layer communication in the past
- Multi-tasking
- Organisation skills
- Ability to exercise sound judgement when faced with conflicting pressures
Person Specification
Qualifications
Essential
- Degree level or equivalent
Experience
Essential
- Primary care experience
- Line management experience
- Involvement in patient or customer services
- Teamworking environments
Desirable
Skills and Abilities
Essential
- Passion for developing people
- Evidence of innovation in previous roles
- Strong communication skills with evidence of multi-layer communication in the past
- Multi-tasking
- Organisation skills
- Ability to exercise sound judgement when faced with conflicting pressures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
