Job responsibilities
JOB TITLE: Health Care Assistant / Phlebotomist
REPORTS TO: Senior Nurse
HOURS: Variable
Purpose: To assist Westrop clinical team in the delivery of
high
quality health care to the health centre population.
Responsible to: Nurse Team Leader, Practice Manager and the
GP Partners
Job summary
The HCA works under indirect supervision of the nurse team
leader and
undertakes task and duties delegated by the nurse team leader
or a suitably
qualified regulated professional. The HCA will work
collaboratively with the
clinical team to meet the needs of patients of the health
centre(s), following
policy and procedures.
Key responsibilities
Communication
Communicate effectively with other team members.
Communicate effectively with patients and carers, recognising
their needs
for alternative methods of communication.
Personal and people development
Take responsibility for own developmental learning and
performance,
Including participating in supervision.
Take responsibility for maintaining a record of own personal
development.
Work with management on any new training requirements.
To recognise and understand the roles and responsibilities of
individuals
working in the primary health care team.
Be aware of the legal issues pertinent to the role of a basic
HCA.
Health, safety and security
Use the personal security systems within the workplace
according to
practice guidelines.
Identify the risks involved in work activities and undertake
them in a way
that manages the risks.
Use appropriate infection control procedures and maintain
work areas in
each clinical room so that they are clean, safe and free from
hazards.
Reporting of any potential risks identified
Undertake, record and follow guidelines for the tasks for
which you have
Received appropriate training:
o Chaperone of patients.
o Urinalysis and preparation of specimens for investigation
by the pathology
laboratory.
Measuring and recording following physiological measurements
in routine
1. Blood pressure
2. Pulse rate and rhythm
3. Temperature
4. Height and weight - body mass index
5. Visual acuity
6. Venepuncture
7. ECG1
8. Administer influenza and pneumococcal vaccinations
Prepare and maintain environments and equipment before,
during and
after patient care interventions.
Assist in raising awareness of health and well-being, and how
it can be
promoted.
Give accurate and appropriate information to patients and
groups within
own competence.
Support and monitor patients during nebulisation therapy.
Assist in the care of patients with chronic diseases.
Confidentiality:
In the course of seeking treatment, patients entrust us with,
or allow us to gather, sensitive information in relation to their health and
other matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
In the performance of the duties outlined in this job
description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace
according to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and
skills
Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection
hazards immediately when recognised
Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum
annually)
Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality within the
practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own
actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of
communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies,
standards and guidelines will affect own work
Participate in audit where appropriate