Receptionist/Administrator (Taw Hill Surgery)

Westrop medical practice

This job is now closed

Job summary

Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Taw Hill Surgery. This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.

Main duties of the job

Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls and back office admin. A caring, friendly and diplomatic disposition is a must

About us

Westrop Medical Practice is a busy four site practice with a commitment to training and developing both the clinical and non-clinical team. We are based in the Swindon and offer care to over 28,000 patients across all four of our sites. Taw Hill Surgery has over 13800 patients. We operate using the SystmOne clinical system.

Date posted

21 December 2021

Pay scheme

Other

Salary

£10 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0669-21-7759

Job locations

Newburgh Place

Highworth

Swindon

SN6 7DN

Job description

Job responsibilities

RECEPTIONIST/ADMINISTRATOR TAW HILL SURGERY

We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.

RESPONSIBLE TO: Operations Manager

SPECIAL REQUIREMENTS OF THE JOB

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.

Excellent communication skills.

Be able to work additional and flexible hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Booking and updating appointments

Dealing with incoming calls from patients, doctors and hospital departments.

Liaising with patients, doctors and hospital departments.

Administrative support to the Practice as appropriate.

The successful candidate should preferably have:

Good working knowledge of Microsoft Office packages

High attention to detail

Good interpersonal skills

Flexible approach

Team player with ability to work without direct supervision

Previous Reception/Customer Service experience

Relevant qualification would be beneficial however not essential.

35 hours per week

Job description

Job responsibilities

RECEPTIONIST/ADMINISTRATOR TAW HILL SURGERY

We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.

RESPONSIBLE TO: Operations Manager

SPECIAL REQUIREMENTS OF THE JOB

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.

Excellent communication skills.

Be able to work additional and flexible hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Booking and updating appointments

Dealing with incoming calls from patients, doctors and hospital departments.

Liaising with patients, doctors and hospital departments.

Administrative support to the Practice as appropriate.

The successful candidate should preferably have:

Good working knowledge of Microsoft Office packages

High attention to detail

Good interpersonal skills

Flexible approach

Team player with ability to work without direct supervision

Previous Reception/Customer Service experience

Relevant qualification would be beneficial however not essential.

35 hours per week

Person Specification

Experience

Essential

Experience of:
Face to face customer service
Telephone call handling
Using computer systems

Desirable

Experience of working in a GP practice.

Person Specification

Experience

Essential

Experience of:
Face to face customer service
Telephone call handling
Using computer systems

Desirable

Experience of working in a GP practice.

Employer details

Employer name

Westrop medical practice

Address

Newburgh Place

Highworth

Swindon

SN6 7DN

Employer's website

https://www.westropmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Westrop medical practice

Address

Newburgh Place

Highworth

Swindon

SN6 7DN

Employer's website

https://www.westropmedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Terry Walker

terrywalker@nhs.net

01793500070

Date posted

21 December 2021

Pay scheme

Other

Salary

£10 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0669-21-7759

Job locations

Newburgh Place

Highworth

Swindon

SN6 7DN

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