Job summary
We are seeking an organised
and proactive Communications Officer to lead on both internal and
external communications within the practice. This role involves managing and
maintaining the surgerys communication channels, ensuring all information
shared is clear, accurate, relevant, and timely.
This role is for approx. 15-20 hours/week.
Main duties of the job
The successful candidate will
support internal staff communications, promote practice initiatives, and
contribute to external communications including patient updates and initial
involvement in the complaints process.
It will also include taking reception calls and supporting reception
with certain duties.
About us
Lion Health has a registered population of around 28,000 patients and has a dedicated team of GPs, ANP's, Physicians Associates, Paramedics, Practice Nurses and Healthcare Assistants therefore this role is crucial in supporting the general running of a busy Practice.
Benefits to you:
- NHS pension scheme
- On-site, free parking
- On-site gym
- Sick pay
- Competitive Annual leave
Job description
Job responsibilities
Key Responsibilities:
- Be point of contact for communication and social media.
- Coordinate internal communication streams (e.g. staff bulletins, noticeboards, digital channels) to ensure team members are well-informed and engaged.
- Collaborate with external companies.
- Develop and maintain external communications, including website updates, social media, newsletters, and patient information materials.
- Organise and manage communication resources and campaigns that support key practice initiatives and service updates.
- Ensure all outgoing communications are professional, accurate, and aligned with the practices values and tone.
- Work with the leadership team to proactively share key messages and changes affecting patients and staff.
- Support the handling of patient communications at an initial level, including logging and responding to complaints in line with practice procedures.
- Contribute to the development of communication strategies that enhance patient engagement and improve accessibility.
- Taking Reception phone calls.
- Monitor their email inbox and respond to all queries promptly.
- Apply a thorough and consistent approach to communications and administration, and reliably apply rules and principles.
- Ensure clear communication to all members of Practice staff and key external stakeholders.
- Manage own time effectively.
General Responsibilities:
- Uphold confidentiality and data protection standards at all times.
- Stay up to date with NHS and primary care communication guidelines and best practices.
- Promote consistency and quality in all forms of communication.
- Support a culture of transparency, responsiveness, and inclusivity across all communication platforms.
Job description
Job responsibilities
Key Responsibilities:
- Be point of contact for communication and social media.
- Coordinate internal communication streams (e.g. staff bulletins, noticeboards, digital channels) to ensure team members are well-informed and engaged.
- Collaborate with external companies.
- Develop and maintain external communications, including website updates, social media, newsletters, and patient information materials.
- Organise and manage communication resources and campaigns that support key practice initiatives and service updates.
- Ensure all outgoing communications are professional, accurate, and aligned with the practices values and tone.
- Work with the leadership team to proactively share key messages and changes affecting patients and staff.
- Support the handling of patient communications at an initial level, including logging and responding to complaints in line with practice procedures.
- Contribute to the development of communication strategies that enhance patient engagement and improve accessibility.
- Taking Reception phone calls.
- Monitor their email inbox and respond to all queries promptly.
- Apply a thorough and consistent approach to communications and administration, and reliably apply rules and principles.
- Ensure clear communication to all members of Practice staff and key external stakeholders.
- Manage own time effectively.
General Responsibilities:
- Uphold confidentiality and data protection standards at all times.
- Stay up to date with NHS and primary care communication guidelines and best practices.
- Promote consistency and quality in all forms of communication.
- Support a culture of transparency, responsiveness, and inclusivity across all communication platforms.
Person Specification
Knowledge and Skills
Essential
- Excellent keyboard and computer skills
- Excellent communication (oral and written) and interpersonal skills
- Excellent time management
- Excellent attention to detail
- Problem solving, logical approach
- Excellent prioritisation skills
Qualifications
Essential
- 5 GCSEs at grade C or above including Maths and English
Desirable
- Qualification in Communication and/or social media
Experience
Essential
- Experience in administration work (or relevant experience)
- Experience of forward planning and managing day-to-day communications and engagement activity, coordinated as part of a wider organisational activity
Desirable
- Experience working in a healthcare environment
- Experience in social media
- Experience of project management and methodologies
Qualities and Attributes
Essential
- Understanding of a range of communication disciplines and channels
- An understanding, acceptance and adherence to the need for strict confidentiality
- A demonstrable commitment to professional development
- Able to work with external corporations
- Ability to work using own initiative
- Confident, reliable and self-reliant
- Positive attitude to change and a pro-active approach but also pragmatic and realistic
- Ability to work as part of an integrated multi-skilled team
- Methodical and organised
- Ability to handle multiple projects and meet deadlines
- Problem-solving and excellent influencing skills
Person Specification
Knowledge and Skills
Essential
- Excellent keyboard and computer skills
- Excellent communication (oral and written) and interpersonal skills
- Excellent time management
- Excellent attention to detail
- Problem solving, logical approach
- Excellent prioritisation skills
Qualifications
Essential
- 5 GCSEs at grade C or above including Maths and English
Desirable
- Qualification in Communication and/or social media
Experience
Essential
- Experience in administration work (or relevant experience)
- Experience of forward planning and managing day-to-day communications and engagement activity, coordinated as part of a wider organisational activity
Desirable
- Experience working in a healthcare environment
- Experience in social media
- Experience of project management and methodologies
Qualities and Attributes
Essential
- Understanding of a range of communication disciplines and channels
- An understanding, acceptance and adherence to the need for strict confidentiality
- A demonstrable commitment to professional development
- Able to work with external corporations
- Ability to work using own initiative
- Confident, reliable and self-reliant
- Positive attitude to change and a pro-active approach but also pragmatic and realistic
- Ability to work as part of an integrated multi-skilled team
- Methodical and organised
- Ability to handle multiple projects and meet deadlines
- Problem-solving and excellent influencing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.