Sleights and Sandsend Medical Practice

Practice Dispenser and Receptionist

Information:

This job is now closed

Job summary

The Practice is currently looking to fill a vacancy for a

Dispenser / Receptionist

We are looking for someone who will work well under pressure, have excellent communication and IT skills with a good educational background. Relevant dispensing qualification is essential and customer service experience is desirable.

Main duties will include dispensing medication to patients, preparing blister packs and working on reception in our busy Practice using our clinical system. Experience of working in General Practice would be advantageous but not essential.

Applications must be in writing to the Practice Manager and accompanied by C.V. carolinegarrard@nhs.net

Closing date: 31st July

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. In addition, the post holder will be required to support the dispensary manager in ensuring a high-level of service is delivered at all times whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

About us

We are a friendly and ambitious rural practice in the beautiful North Yorkshire Moors near Whitby. Our main village surgery is in the North York Moors National Park and we also serve the Sandsend community from a newly built beachside branch surgery.

Details

Date posted

23 May 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0661-24-0003

Job locations

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP


Sandsend Surgery

Sandsend Road

Sandsend

Whitby

North Yorkshire

YO21 3SN


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including emis tasks and emails

Complete and log the daily fridge temperature and monthly data logging on TeamNet

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

The following are the core responsibilities of the dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

Dispensing medicines to the entitled population safely and accurately

Collecting prescription charges in accordance with dispensary protocol

Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

Ensuring controlled drugs are dispensed in accordance with practice policy

Safe disposal of returned and/or out of date medicines

Ensuring all repeat prescriptions are processed within a 72-hour timeframe, preferably 48-hour timeframe if achievable.

Providing patients with advice regarding all prescription matters within remit.

Process prescription requests via email, phone, face-to-face and online

Processing Dossett boxes

Processing delivery service

Assisting the dispensary manager in the preparation of monthly returns

Maintaining a clean and safe working environment at all times

Maintain accurate records at all times, read coding entries appropriately

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on EMIS

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner including emis tasks and emails

Complete and log the daily fridge temperature and monthly data logging on TeamNet

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

The following are the core responsibilities of the dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

Dispensing medicines to the entitled population safely and accurately

Collecting prescription charges in accordance with dispensary protocol

Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

Ensuring controlled drugs are dispensed in accordance with practice policy

Safe disposal of returned and/or out of date medicines

Ensuring all repeat prescriptions are processed within a 72-hour timeframe, preferably 48-hour timeframe if achievable.

Providing patients with advice regarding all prescription matters within remit.

Process prescription requests via email, phone, face-to-face and online

Processing Dossett boxes

Processing delivery service

Assisting the dispensary manager in the preparation of monthly returns

Maintaining a clean and safe working environment at all times

Maintain accurate records at all times, read coding entries appropriately

Person Specification

Experience

Essential

  • Experience of working in a dispensary
  • Experience working with the general public/patients

Desirable

  • Experience of working in primary care
  • Broad knowledge of general practice

Qualifications

Essential

  • Qualified Dispenser (NVQ Level 2)
  • GCSE (or equivalent) English and Maths at Grade C (4) or above
Person Specification

Experience

Essential

  • Experience of working in a dispensary
  • Experience working with the general public/patients

Desirable

  • Experience of working in primary care
  • Broad knowledge of general practice

Qualifications

Essential

  • Qualified Dispenser (NVQ Level 2)
  • GCSE (or equivalent) English and Maths at Grade C (4) or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP


Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP


Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Caroline Garrard

carolinegarrard@nhs.net

01947810466

Details

Date posted

23 May 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0661-24-0003

Job locations

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP


Sandsend Surgery

Sandsend Road

Sandsend

Whitby

North Yorkshire

YO21 3SN


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