The Saxon Spires Practice

Receptionist

Information:

This job is now closed

Job summary

Saxon Spires Practice cares for 16,500 patients across 2 sites. We provide high quality, compassionate and accessible patients care in our community.

We are looking to recruit a part-time Receptionist to join our highly effective reception team. The successful candidate will be patient focussed, providing a first class level of service to our patients, well organised and a great team player with strong interpersonal skills.

Hours: 18 hours per week although additional hours will be required to cover annual leave or sickness.

This is an essential role helping to provide a welcoming and professional service to patients, staff and visitors to the practice.

Main duties of the job

You will provide effective and efficient reception services in a professional and courteous manner. We are looking for an enthusiastic, motivated person who thrives in a busy working environment and enjoys dealing with members of the public. You will be the first point of contact for patients, on the telephone and in person, handling all enquiries efficiently and courteously.

About us

Saxon Spires Practice is a large, rural, dispensing practice situates north of Northampton. We have 7 GP Partners, 4 salaried GPs and 1 long term locum, providing care for 16,500, across 2 sites, Guilsborough and Brixworth and surrounding villages.

We are a teaching practice and have GP Registrars, Foundation Doctors and medical students under supervision of our GP Trainers

In addition to the GPs we have an excellent nursing team across both sites. We also have Health Visitors and School Nurses resident at our Guilsborough site.A pharmacy is also situated within the practice at Guilsborough. We also have an active Patient Participation Group.

Details

Date posted

18 November 2020

Pay scheme

Other

Salary

£8.77 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0653-20-3569

Job locations

West Haddon Road

Guilsborough

Northampton

NN6 8QE


Northampton Road

Brixworth

Northampton

NN6 9WU


Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the operations manager/practice manager, dependent on current and evolving practice workload and staffing levels.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the operations manager/practice manager, dependent on current and evolving practice workload and staffing levels.

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

  • A good level of education to include GCSE Maths & English (C or above) or equivalent
  • - Reception or customer care training
  • - Telephone technique training
  • - Windows-based IT training European computer Driving Licence NVQ in Customer Care / AMSPAR reception
  • Experience

Desirable

  • Reception or customer service experience
  • Telephone and IT skills
Person Specification

Qualifications

Essential

  • A good level of education to include GCSE Maths & English (C or above) or equivalent
  • - Reception or customer care training
  • - Telephone technique training
  • - Windows-based IT training European computer Driving Licence NVQ in Customer Care / AMSPAR reception
  • Experience

Desirable

  • Reception or customer service experience
  • Telephone and IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Saxon Spires Practice

Address

West Haddon Road

Guilsborough

Northampton

NN6 8QE


Employer's website

https://www.saxonspires.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Saxon Spires Practice

Address

West Haddon Road

Guilsborough

Northampton

NN6 8QE


Employer's website

https://www.saxonspires.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Julia Collins

julia.collins4@nhs.net

01604880228

Details

Date posted

18 November 2020

Pay scheme

Other

Salary

£8.77 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0653-20-3569

Job locations

West Haddon Road

Guilsborough

Northampton

NN6 8QE


Northampton Road

Brixworth

Northampton

NN6 9WU


Supporting documents

Privacy notice

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