Armada Family Practice

Receptionist

Information:

This job is now closed

Job summary

We are looking to recruit a General Practice Care Navigator to join our friendly experienced team.

Whilst it is a very challenging role, you will work within an established team and practice that support each other well.

Main duties of the job

You will be trained to navigate patients to receive the right care at the right time, by the right clinician.

About us

An exciting opportunity has arisen to join our friendly, dynamic, and supportive reception team.

The Armada Family Practice is located at Whitchurch Health Centre, a modern, purpose built health centre.

We currently have a team of 12 Receptionist who provide an efficient reception service to the patients of the Health Centre.

Details

Date posted

18 April 2024

Pay scheme

Other

Salary

£11.44 an hour Starting rate

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0648-24-0009

Job locations

Whitchurch Health Centre

Armada Road

Bristol

BS14 0SU


Job description

Job responsibilities

Providing a high standard of customer service including a warm welcome to all visitors to the practice reception desk

Maintaining strict confidentiality of patients records and clinically related matters at all times

You will be expected to help patients get the right care at the right time by navigating them to the most appropriate clinician

Receiving incoming calls, making appointments, taking information requests from other professionals, Provide test results (where indicated by the GP) taking messages as appropriate i.e. requests for home visits.

Answering queries over the telephone and face-to-face

Fire warden duties to ensure the safety of the working environment

Data inputting onto electronic medical records

This job description is not exhaustive and may be changed with consultation

Job description

Job responsibilities

Providing a high standard of customer service including a warm welcome to all visitors to the practice reception desk

Maintaining strict confidentiality of patients records and clinically related matters at all times

You will be expected to help patients get the right care at the right time by navigating them to the most appropriate clinician

Receiving incoming calls, making appointments, taking information requests from other professionals, Provide test results (where indicated by the GP) taking messages as appropriate i.e. requests for home visits.

Answering queries over the telephone and face-to-face

Fire warden duties to ensure the safety of the working environment

Data inputting onto electronic medical records

This job description is not exhaustive and may be changed with consultation

Person Specification

Qualifications

Essential

  • GCSE grade A to D in English and Maths

Experience

Essential

  • Customer service experience

Desirable

  • Experience of working in a GP practice
  • Experience of using EMIS
Person Specification

Qualifications

Essential

  • GCSE grade A to D in English and Maths

Experience

Essential

  • Customer service experience

Desirable

  • Experience of working in a GP practice
  • Experience of using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Armada Family Practice

Address

Whitchurch Health Centre

Armada Road

Bristol

BS14 0SU


Employer's website

https://www.armadapractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Armada Family Practice

Address

Whitchurch Health Centre

Armada Road

Bristol

BS14 0SU


Employer's website

https://www.armadapractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Jade Harris

jade.harris1@nhs.net

Details

Date posted

18 April 2024

Pay scheme

Other

Salary

£11.44 an hour Starting rate

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0648-24-0009

Job locations

Whitchurch Health Centre

Armada Road

Bristol

BS14 0SU


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