HR Manager

Job description

Job responsibilities

Human resources

• Respond to the needs of the Practice to appoint, retain, develop and train, discipline or dismiss staff members (including salaried GPs).
• Carry out the recruitment and ensure the retention of staff to ensure establishment levels match Practice requirements liaising with the Business Manager who retains strategic responsibility.
• Carry out the operation of the GP Registrar Scheme liaising with the Practices GP Trainer(s), HEKSS and others, delegating tasks as appropriate.
• Carry out and arrange staff induction, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training on relevant HR issues.
• Carry out the Line Managers 1, 3 and 6 month reviews, annual appraisals and their return to work interviews after short periods of sick or other leave.
• Carry out the salaried GPs reviews and their return to work interviews after short periods of sick or other leave.
• Ensure effective systems for the resolution of disputes and grievances, liaising with the Line Managers, the Business Manager and the GP for HR and with the Practices employment law solicitors and HR advisors.
• Deal with and authorize as appropriate requests for annual leave, TOIL, time off for other reasons.
• Keep abreast of changes in employment legislation and together with the Business Manager, ensure that all members of staff are legally employed.
• Ensure the updating and security of HR documentation, including employment records and contracts, policies and job descriptions, delegating as appropriate.
• Set and agree key performance indicators for the Practice, analyzing data each reporting period and reporting these to the Business Manager.
• Attend team, management and external meetings as required.
• Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural change is well managed.
• To support, lead and advise on management of change that has an impact on the workforce and includes TUPE, redeployment and possible redundancy matters.
• Develop HR policies, ensuring their alignment with best practice.
• Undertake training as necessary in line with the development of the post and as agreed with the Business Manager as part of the personal development process.
• Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working.
• Support payroll processing when required.
• Actively support the motivation and mentoring of staff both as individuals and as team members to equip them to provide patient-centered care.

Problem-Solving and Decision-Making

• Analyze and assess HR-related issues and challenges.
• Explore and evaluate various options and potential solutions.
• Propose viable solutions to address identified problems.
• Present and discuss these options with the HR team for consideration.
• Collaborate with the HR team to implement selected solutions effectively.

Communication

• Actively participate in staff and external meetings as required, preparing agendas as required, disseminating information and ensuring the distribution of minutes as necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection prevention and control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of the administrators.
• Using appropriate infection prevention control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognized.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the Practice, and assuming responsibility in the maintenance of general standards of cleanliness across the Practice in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection prevention control training (minimum annually).
• Routinely managing own team / team areas, and maintaining work space standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

The post-holder will

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

It is the responsibility of all staff at Faversham Medical Practice to;

• Safeguard and promote the welfare of children and vulnerable adults.
• Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role.

Person Specification

Experience

Essential

• CIPD Level 7 or equivalent experience/qualification.
• Ability to manage staff.
• General HR experience demonstrating competence across a range of HR functions.
• Significant working knowledge of employment law.
• Ability to deal with external organisations at supervisory level.
• Ability to carry out staff appraisals.
• Ability to carry out complex HR processes such as grievance process, disciplinary, dismissal etc.
• Knowledge and skills of line management including being involved in recruitment, staff training and being able to motivate a team.
• Excellent leadership skills.
• Experience of chairing meetings, producing agendas and minutes.
• Ability to carry out complex administration and record keeping in an office environment.
• Ability to understand and learn new software and administrative procedures.
• Accurate and thorough approach.
• IT literate, including experience in using Word and Excel at intermediate level, proficient at using email and the internet.
• Ability to work in a changing environment and work under pressure.
• Demonstrated ability to conduct thorough assessments of HR-related issues and challenges.
• Proven experience in researching, evaluating, and proposing viable solutions to complex problems.
• Strong capability in developing solution proposals and presenting them effectively to a team.
• Excellent teamwork skills with experience in discussing and refining solutions collaboratively.
• Ability to work seamlessly with a team to implement selected solutions and ensure successful outcomes.

Desirable

• Experience of dealing with members of the public.
• Experience in primary care/NHS/caring profession.
• Formal qualification in IT (e.g. CLAIT, ECDL).
• Experience in using EMIS clinical software.

Personal

Essential

• Good sickness record (e.g. max 3 events in last 12 months).
• Good communicator (verbal & written) both upwards and downwards.
• Good standard of education with excellent literacy and numeracy skills.
• Evidence of continued learning/development.
• Ability to work autonomously and initiate / self-direct own workload.
• Evidence of the ability to grasp new concepts and work on a self-directed basis.
• Ability to relate to the interviewing team and exhibits personality to match culture of Practice.
• Adaptable, innovative and forward looking.
• Hard working, reliable and resourceful. Ability to use own judgement and common sense.
• Confident in decision making with proven problem solving skills.
• Confident, assertive and resilient.

Desirable

• NHS or recent practice experience. Checkable employment history > 3 years. Evidence of organisational skills. Pay increasing or improved employment with this position. Evidence of recent self-directed learning or development. Evidence of job stability (e.g. < 2 employers in last 10 years). Ability to work ideal hours as stated.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Faversham Medical Practice

Address

Faversham Health Centre

Bank Street

Faversham

Kent

ME13 8QR

Employer's website

https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab)