Job summary
We are looking for a compassionate and motivated Healthcare Assistant (HCA) to join our friendly and supportive General Practice team. The successful candidate will play a vital role in delivering high-quality patient care and supporting the clinical team in the day-to-day running of the practice.
Working under the guidance of the nursing team and GPs, you will carry out a range of clinical tasks such as phlebotomy, blood pressure monitoring, ECGs, health checks, vaccinations (if trained), and assisting with chronic disease management. You will also contribute to the overall patient experience by providing reassurance, health promotion advice and practical support throughout their visit.
This role is ideal for someone with previous HCA experience, preferably in primary care or community health, who is enthusiastic, organised, and committed to making a difference in the lives of our patients. Training will be given to the right candidate as applicable.
Main duties of the job
1. Nursing
New patient registration checks, Health checks, Carers Health Checks, Diabetes Health Checks including completing any necessary paperwork
BP & 24-hour BP monitoring, Weight monitoring, ECGs
Urinalysis, phlebotomy, other samples as applicable
.Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Restocking/ maintenance of equipment inclinical areas and consulting rooms.
2. Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patient's notes
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Restocking and maintenance of clinical areas and consulting rooms
Covid, Flu and other applicable vaccinations
About us
Overview of your organisation
We are a large practice in Kings Langley with a branch surgery in the village of Bovingdon.
We serve a practice population of 15,500 patients in & around our 2 sites.
We have 7 GP partners, 4 salaried GPs, a nursing team & additional health professionals in a variety of roles inc. Clinical Pharmacists, First Contact Physicians (musculoskeletal practitioners), Health & Wellbeing coach, Mental health Nurse, also work alongside us in our practices.
We have a large administrative team that are based at Kings Langley. You will work within our existing reception team - everyone is very friendly and supportive .
Your main role will be at either Kings Langley, our Bovingdon branch surgery, or potentially a mix of both so your own transport is essential.
Details
Date posted
14 April 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0644-26-0002
Job locations
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Doctors Surgery
16 High Street
Bovingdon
Hemel Hempstead
Hertfordshire
HP3 0HG
Job description
Job responsibilities
Flexible: Part-time or full-time Monday, Wednesday & Friday
Job Summary
To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education.
The post will also include some administrative duties.
A uniform and name badge, which is supplied by the practice, must be worn at all times.
They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.
Duties and responsibilities
1. Nursing
New patient registration checks, Health checks, Carers Health Checks, Diabetes Health Checks including completing any necessary paperwork
BP & 24-hour BP monitoring, Weight monitoring, ECGs
Urinalysis, phlebotomy, other samples as applicable
Provide lifestyle advice to patients making any necessary referrals within the practice
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed. Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection restocking/ maintenance of equipment
Restocking of clinical areas and consulting rooms.
2. Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patient's notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To create and send recall letters for clinics
Covid, Flu and other applicable vaccinations
Ordering and display of health promotion materials
3. Management of appointment system
Ensure total familiarity with all appointment systems
Be able to book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to Management
4. Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients' enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
5. Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
6. Health & safety
The post-holder will implement and lead on a full range of promotion and manage their own and others' health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards/ risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum once annually)
Routine management of own team / team areas, and maintenance of workspace standards
Waste management, including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
7. Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
8. Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
9. Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Asses own performance and take accountability for own actions, either directly or under
supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload and resources
10. Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of communication and respond accordingly
11. Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Additional Information
The role requires flexibility in working hours to meet the needs of the practice
Duties may vary or change as the needs of the practice and NHS evolves - this will not be viewed as contractual change to contract or roles.
Job description
Job responsibilities
Flexible: Part-time or full-time Monday, Wednesday & Friday
Job Summary
To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education.
The post will also include some administrative duties.
A uniform and name badge, which is supplied by the practice, must be worn at all times.
They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.
Duties and responsibilities
1. Nursing
New patient registration checks, Health checks, Carers Health Checks, Diabetes Health Checks including completing any necessary paperwork
BP & 24-hour BP monitoring, Weight monitoring, ECGs
Urinalysis, phlebotomy, other samples as applicable
Provide lifestyle advice to patients making any necessary referrals within the practice
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed. Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection restocking/ maintenance of equipment
Restocking of clinical areas and consulting rooms.
2. Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patient's notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To create and send recall letters for clinics
Covid, Flu and other applicable vaccinations
Ordering and display of health promotion materials
3. Management of appointment system
Ensure total familiarity with all appointment systems
Be able to book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to Management
4. Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients' enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
5. Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
6. Health & safety
The post-holder will implement and lead on a full range of promotion and manage their own and others' health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards/ risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum once annually)
Routine management of own team / team areas, and maintenance of workspace standards
Waste management, including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
7. Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
8. Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
9. Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Asses own performance and take accountability for own actions, either directly or under
supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload and resources
10. Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of communication and respond accordingly
11. Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Additional Information
The role requires flexibility in working hours to meet the needs of the practice
Duties may vary or change as the needs of the practice and NHS evolves - this will not be viewed as contractual change to contract or roles.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
- Understanding of infection prevention and control measures
- Experience of working in a primary care environment
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
- Understanding of infection prevention and control measures
- Experience of working in a primary care environment
Personal qualities
Essential
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
Desirable
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
- Good organisational skills
- Competent in the use of MS Office and Outlook
- Demonstrate personal accountability, emotional resilience and work well under pressure
Clinical Knowledge and Skills
Essential
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and the ability to record accurate clinical notes
- Broad knowledge of clinical governance
- Understanding of safeguarding adults and children
- Chaperone procedure
- Understand the requirement for PSDs and associated policy
Desirable
- Wound care/removal of sutures and staples
Qualifications
Essential
- Healthcare qualification, level 3 or 4, or working towards gaining equivalent level
- Previous completion of the HCA Care Certificate
- Phlebotomy certification
Desirable
- Vaccination certification
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
- Understanding of infection prevention and control measures
- Experience of working in a primary care environment
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
- Understanding of infection prevention and control measures
- Experience of working in a primary care environment
Personal qualities
Essential
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to follow legal, ethical and clinical policy and procedure
- Knowledge of and ability to work to key policies and procedures
- Ability to use own initiative, discretion, and sensitivity
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
Desirable
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Effectively utilise resources
- Good organisational skills
- Competent in the use of MS Office and Outlook
- Demonstrate personal accountability, emotional resilience and work well under pressure
Clinical Knowledge and Skills
Essential
- Ability to undertake vaccinations
- Understanding of the principles of ECGs
- Able to perform venepuncture
- Ability to undertake patient medicals, including height, weight, BP, pulse and BMI etc.
- Ability to work within own scope of practice and understanding when to refer to colleagues
- Clinical IT system user skills and the ability to record accurate clinical notes
- Broad knowledge of clinical governance
- Understanding of safeguarding adults and children
- Chaperone procedure
- Understand the requirement for PSDs and associated policy
Desirable
- Wound care/removal of sutures and staples
Qualifications
Essential
- Healthcare qualification, level 3 or 4, or working towards gaining equivalent level
- Previous completion of the HCA Care Certificate
- Phlebotomy certification
Desirable
- Vaccination certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kings Langley Surgery
Address
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Employer's website
Employer details
Employer name
Kings Langley Surgery
Address
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
14 April 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0644-26-0002
Job locations
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Doctors Surgery
16 High Street
Bovingdon
Hemel Hempstead
Hertfordshire
HP3 0HG