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The Market Surgery

Medical Receptionist

The closing date is 24 November 2025

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Job summary

An exciting opportunity has become available to join our healthcare team as a Medical Receptionist. This vital role serves as the first point of contact for our patients, helping to create a welcoming, organised, and compassionate environment. We are seeking an individual who is dedicated to exceptional patient care, demonstrates strong communication skills, and thrives in a fast-paced setting.

Main duties of the job

You will need to lead by example with particular interest in promoting excellence in customer service, communication with patients, equality and diversity and patient confidentiality. Preference will be given to applicants with demonstrable experience of customer care and/or medical knowledge within a clinical setting. Full training will be provided.

The hours for this role are 25 hours per week

Tuesday 07:25 - 13:55

Thursday 08:00 - 18:00

Friday 08:00 - 18:30

About us

The Market Surgery is a busy seven doctor practice providing care to over 10,000 patients in and around Aylsham in North Norfolk.

Working from purpose-built premises, located a short walking distance from the centre of Aylsham, we aim to provide a friendly and efficient service to patients fulfilling all their primary care needs. All our consulting rooms are on the ground floor, we have a dispensary next to the reception area and we have a car park for the use of our patients.

The practice is part of North and Waveney Integrated Care Service. We are a training practice for GP Registrars and medical students.

Details

Date posted

18 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0633-25-0004

Job locations

26 Norwich Road

Aylsham

Norwich

NR11 6BW


Job description

Job responsibilities

The following are the core responsibilities of a medical receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data

Photocopy documentation as required

Data entry of temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Visitors sign in and the member of staff they are seeing are advised of their arrival

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Job description

Job responsibilities

The following are the core responsibilities of a medical receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read/SNOMED CT code data

Photocopy documentation as required

Data entry of temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Visitors sign in and the member of staff they are seeing are advised of their arrival

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Person Specification

Qualifications

Essential

  • Educated to GCSE Mathematics & English (C or above) or equivalent

Desirable

  • Active signposting or Care Navigator training qualification
  • Customer service qualification (NVQ) or equivalent

Experience

Essential

  • Experience of working with the public

Desirable

  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • Educated to GCSE Mathematics & English (C or above) or equivalent

Desirable

  • Active signposting or Care Navigator training qualification
  • Customer service qualification (NVQ) or equivalent

Experience

Essential

  • Experience of working with the public

Desirable

  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

26 Norwich Road

Aylsham

Norwich

NR11 6BW


Employer's website

https://www.themarketsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Market Surgery

Address

26 Norwich Road

Aylsham

Norwich

NR11 6BW


Employer's website

https://www.themarketsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Compliance Manager

Nikki Smith

nikki.smith7@nhs.net

Details

Date posted

18 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0633-25-0004

Job locations

26 Norwich Road

Aylsham

Norwich

NR11 6BW


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