Practice & Business Manager
This job is now closed
Job summary
We have an exciting opportunity for a forward-thinking Practice Manager to join our well established and passionate team. We are looking for someone to provide leadership and promote our organisational core values to enable the practice to meet its agreed aims and provide the best quality care for our patients.
Main duties of the job
The successful candidate will provide operational oversight to ensure the smooth, efficient and safe running of the practice. Working effectively with the GP Partners they will be involved in effective decision making, strategic planning and enable a profitable, sustainable working environment.
About us
Walkden Medical Centre is a well-established GP Surgery that has operated in this locality since 1962 serving a patient population of 8750 patients. Our mission is to provide high quality medicine in a traditional family practice setting and our core values include openness, fairness, respect and accountability.
About us:
- Purpose built surgery premises, located near town centre with good transport links.
- Well supported by 4 GP Partners, 1 Salaried GP, 2 ANPs, 3 Practice Nurses, HCA/Phlebotomist and an experienced and extremely supportive administration/reception team.
- Whole team take pride in delivering high quality, compassionate care.
- Active member of Walkden & Little Hulton PCN with excellent relations with other member practices. We benefit from the ARRS roles with 3 clinical pharmacists, 1 pharmacy technician, 1 first contact physiotherapist, 1 social prescriber, 1 paramedic and 2 care coordinators.
- Established medical student practice working in partnership with Manchester University, currently with GP trainees and medical students.
- Great place to work with positive team atmosphere and a strong focus on continuous development throughout the surgery.
We are a very supportive practice and understand and value the contribution that both clinical and non-clinical team members can make. All members of our team have an open-door mentality and we work together to deliver good patient outcomes.
Details
Date posted
21 September 2023
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0630-23-0007
Job locations
2 Hodge Road
Worsley
Manchester
M28 3AT
Job description
Job responsibilities
Responsibilities (specific duties including but not limited to)
Overview
To ensure the provision of a safe, high-quality, compassionate patient service by providing effective support to the GP Partners and staff, running the day-to-day operation of the practice and ensuring efficient and effective functioning.
Lead on the management and delivery of all Direct, National and Local Enhanced Services, QOF, GP Contract and PCN indicators.
Oversee practice finances, including budgeting, financial reporting, and profit and loss.
Recruit and manage all practice staff (clinical and non-clinical), in conjunction with the Partners.
Ensure the practice's facilities and equipment are well-maintained and meet the necessary standards and regulations.
Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes.
Address patient complaints and implement strategies to improve patient satisfaction and share learning.
Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.
Stay abreast of IT advancements and implement appropriate systems to optimise practice operations.
Work closely with the GP Partners to identify service changes and developments and implement strategic plans for long-term success.
Leadership
Ensure the ongoing smooth running of day-to-day operation addressing issues that arise.
Support the development of and lead the operational implementation of new services.
Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the PCN, other providers, and stakeholders.
To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, collaborative working and accessing new funding streams.
Work with the Partners to develop business cases and bids for new services.
Oversee the Quality Function for the organisation by ensuring that all clinical and nonclinical audits and processes are undertaken.
Ensure a robust Business Continuity Plan is in place.
Carrying out an annual review of all services and ensure CQC compliance.
Provide line management and support to the Senior staff members.
Any other duties that the GP Partners may request that align to the role.
Partnership
Work with partners with practice development plan and strategic planning for all aspects of the practice.
Attend partners meetings and organise agenda & minutes.
Organise other practice meetings.
Liaise with accountants/surveyors on practice/partnership matters.
Deal with partnership changes - retirement, new appointment, legal, financial, and patient related implications.
Patients
Develop, maintain and review new and existing services as required by contractual obligations and when other opportunities arise.
Manage complaints and keep a log in accordance with CQC requirements.
Evaluate suggestions from all sources of patient feedback.
Employed Staff
Oversee the personnel function for all employed staff - hiring, discipline, retirement, personal, legal, leave entitlement.
Ensure training is coordinated in a timely and efficient fashion including planning and organisation mandatory training and staff development (supported by Assistant Practice Manager)
Ensure all new members of staff receive a full induction and training appropriate for their role.
Process payroll, including reimbursement claims.
Oversee staff pensions (supported by Assistant Practice Manager)
Undertake workforce planning.
Ensure the practice is meeting the obligations of Health and Safety and Infection Control in the workplace.
Helping to promote and maintain a positive, supportive culture across the whole of the practice team.
Finance
Financial responsibility for the partnership business, including performance against budget and cash flow.
Ensure sensible control of expenditure and resources.
Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC and interpret changes across the organisation.
Co-ordinate use of practice bank accounts (supported by Assistant Practice Manager).
Ensure systems are in place for invoicing private work and chasing up debts (Supported by Assistant Practice Manager)
Maximise income utilising diverse income sources.
Ensure systems are in place to reach targets.
Liaison with practice accountants.
Information Technology
Co-ordinate provision of health information systems.
Ensure that all practice systems are running effectively (supported by Assistant Practice Manager)
Review projects for improvements
Understand and analyse data from the practice systems e.g., EMIS, Ardens, AccuRx, Footfall etc.
Building/Sustainability
Responsibility for the overall management and maintenance of premises.
Ensure all regular checks are completed in line with legislation such as fire/burglar alarm, fire extinguisher, gas safety, legionella, emergency lights, electrics, PAT testing and equipment calibration.
Understand security systems - alarms & cameras.
Organise insurance cover for building, contents etc.
Arrange rent valuation reviews.
Encourage environmentally sustainable work practices such as: go paperless.
conserve energy, conserve water, encourage sustainable transportation, reduce, reuse, recycle.
Purchasing
Manage purchase of equipment & supplies.
Manage vaccine contracts and supervise purchase.
Information & Communication
Ensure all staff and doctors are kept informed on all policy and practice changes.
Review and issue procedures and policies.
Act as a central source of information.
Disseminate information from NHSE, ICB, PCN to relevant staff members.
Business Development
Implement and review systems to provide high quality patient services.
Ensure all information is communicated effectively to patients and external agencies as required.
External Meetings
Support Partners with PCN / ICB meetings.
Safeguarding
To be fully aware of and understand the duties and responsibilities arising from the Childrens Act 2004 and Working Together in relation to child protection and safeguarding children and young people.
To be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the Practice Managers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Safeguarding Lead is made aware and kept fully informed of any concerns.
Everyone within the practice has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children, and young people and for ensuring that they are protected from harm. Ensure that local Child Protection and Safeguarding Adult policies and procedures are adhered to by all members of staff.
Job description
Job responsibilities
Responsibilities (specific duties including but not limited to)
Overview
To ensure the provision of a safe, high-quality, compassionate patient service by providing effective support to the GP Partners and staff, running the day-to-day operation of the practice and ensuring efficient and effective functioning.
Lead on the management and delivery of all Direct, National and Local Enhanced Services, QOF, GP Contract and PCN indicators.
Oversee practice finances, including budgeting, financial reporting, and profit and loss.
Recruit and manage all practice staff (clinical and non-clinical), in conjunction with the Partners.
Ensure the practice's facilities and equipment are well-maintained and meet the necessary standards and regulations.
Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes.
Address patient complaints and implement strategies to improve patient satisfaction and share learning.
Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.
Stay abreast of IT advancements and implement appropriate systems to optimise practice operations.
Work closely with the GP Partners to identify service changes and developments and implement strategic plans for long-term success.
Leadership
Ensure the ongoing smooth running of day-to-day operation addressing issues that arise.
Support the development of and lead the operational implementation of new services.
Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the PCN, other providers, and stakeholders.
To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, collaborative working and accessing new funding streams.
Work with the Partners to develop business cases and bids for new services.
Oversee the Quality Function for the organisation by ensuring that all clinical and nonclinical audits and processes are undertaken.
Ensure a robust Business Continuity Plan is in place.
Carrying out an annual review of all services and ensure CQC compliance.
Provide line management and support to the Senior staff members.
Any other duties that the GP Partners may request that align to the role.
Partnership
Work with partners with practice development plan and strategic planning for all aspects of the practice.
Attend partners meetings and organise agenda & minutes.
Organise other practice meetings.
Liaise with accountants/surveyors on practice/partnership matters.
Deal with partnership changes - retirement, new appointment, legal, financial, and patient related implications.
Patients
Develop, maintain and review new and existing services as required by contractual obligations and when other opportunities arise.
Manage complaints and keep a log in accordance with CQC requirements.
Evaluate suggestions from all sources of patient feedback.
Employed Staff
Oversee the personnel function for all employed staff - hiring, discipline, retirement, personal, legal, leave entitlement.
Ensure training is coordinated in a timely and efficient fashion including planning and organisation mandatory training and staff development (supported by Assistant Practice Manager)
Ensure all new members of staff receive a full induction and training appropriate for their role.
Process payroll, including reimbursement claims.
Oversee staff pensions (supported by Assistant Practice Manager)
Undertake workforce planning.
Ensure the practice is meeting the obligations of Health and Safety and Infection Control in the workplace.
Helping to promote and maintain a positive, supportive culture across the whole of the practice team.
Finance
Financial responsibility for the partnership business, including performance against budget and cash flow.
Ensure sensible control of expenditure and resources.
Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC and interpret changes across the organisation.
Co-ordinate use of practice bank accounts (supported by Assistant Practice Manager).
Ensure systems are in place for invoicing private work and chasing up debts (Supported by Assistant Practice Manager)
Maximise income utilising diverse income sources.
Ensure systems are in place to reach targets.
Liaison with practice accountants.
Information Technology
Co-ordinate provision of health information systems.
Ensure that all practice systems are running effectively (supported by Assistant Practice Manager)
Review projects for improvements
Understand and analyse data from the practice systems e.g., EMIS, Ardens, AccuRx, Footfall etc.
Building/Sustainability
Responsibility for the overall management and maintenance of premises.
Ensure all regular checks are completed in line with legislation such as fire/burglar alarm, fire extinguisher, gas safety, legionella, emergency lights, electrics, PAT testing and equipment calibration.
Understand security systems - alarms & cameras.
Organise insurance cover for building, contents etc.
Arrange rent valuation reviews.
Encourage environmentally sustainable work practices such as: go paperless.
conserve energy, conserve water, encourage sustainable transportation, reduce, reuse, recycle.
Purchasing
Manage purchase of equipment & supplies.
Manage vaccine contracts and supervise purchase.
Information & Communication
Ensure all staff and doctors are kept informed on all policy and practice changes.
Review and issue procedures and policies.
Act as a central source of information.
Disseminate information from NHSE, ICB, PCN to relevant staff members.
Business Development
Implement and review systems to provide high quality patient services.
Ensure all information is communicated effectively to patients and external agencies as required.
External Meetings
Support Partners with PCN / ICB meetings.
Safeguarding
To be fully aware of and understand the duties and responsibilities arising from the Childrens Act 2004 and Working Together in relation to child protection and safeguarding children and young people.
To be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the Practice Managers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Safeguarding Lead is made aware and kept fully informed of any concerns.
Everyone within the practice has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children, and young people and for ensuring that they are protected from harm. Ensure that local Child Protection and Safeguarding Adult policies and procedures are adhered to by all members of staff.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or Management Qualification
Experience
Essential
- Experience of working with the general public
- At least 3 years experience within a leadership and management role
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of performance management, including appraisal, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Experience of chairing meetings, producing agendas and minutes
Desirable
- NHS/Primary Care General Practice Experience
- Experience of managing large disciplinary teams
- Relevant Health & Safety Experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent IT skills and systems knowledge, with a willingness to adapt to new technologies
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- EMIS/Docman Skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Empathetic and patient-oriented with a commitment to providing excellent patient care experiences.
- Excellent interpersonal skills
- Ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives
- Proactive, with an ability to prioritize, delegate and motivate within a fast-paced environment.
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence & access to a suitable vehicle to be used within your role
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or Management Qualification
Experience
Essential
- Experience of working with the general public
- At least 3 years experience within a leadership and management role
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of performance management, including appraisal, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Experience of chairing meetings, producing agendas and minutes
Desirable
- NHS/Primary Care General Practice Experience
- Experience of managing large disciplinary teams
- Relevant Health & Safety Experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent IT skills and systems knowledge, with a willingness to adapt to new technologies
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- EMIS/Docman Skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Empathetic and patient-oriented with a commitment to providing excellent patient care experiences.
- Excellent interpersonal skills
- Ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives
- Proactive, with an ability to prioritize, delegate and motivate within a fast-paced environment.
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence & access to a suitable vehicle to be used within your role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Walkden Medical Centre
Address
2 Hodge Road
Worsley
Manchester
M28 3AT
Employer's website
https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Walkden Medical Centre
Address
2 Hodge Road
Worsley
Manchester
M28 3AT
Employer's website
https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
21 September 2023
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0630-23-0007
Job locations
2 Hodge Road
Worsley
Manchester
M28 3AT
Privacy notice
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