Job summary
Essex House
Medical Centre is looking for an experienced and proactive medical
secretary to join our friendly team.
We are looking for someone with previous secretarial
experience, ideally in an NHS environment, who has excellent audio typing
skills and knowledge of basic medical terminology. You will play a key role in helping
clinicians manage their patients, ensuring they can access secondary care and
follow-up appropriately.
The post will be for 25-35 hours per week worked over 5 days.
Main duties of the job
To be
responsible and provide an efficient, comprehensive secretarial support to the
doctors and health professionals involving word processing and audio typing
skills with general clerical work.
You will be
expected to demonstrate excellent organisational skills, be flexible and
adaptable in your approach to work and cope well under pressure. You must be
able to work on your own initiative, and possess excellent communication
skills.
Experience of
Microsoft Word, Excel and E-Mail, coupled with proven secretarial skills
(including audio typing skills) is essential.
About us
Our team
consists of 4 GP Partners, 2 salaried GPs, RGNs, ECPs, ANP and HCAs supported
by an administration team and reception team.
We are a training practice and often have medical registrars.
General Practice
is a fast paced environment and our new recruit will need to be flexible and
able to adapt to changes in the working routine.
We are a
friendly, supportive surgery with traditional values and a family atmosphere.
Job description
Job responsibilities
- To
type all referral letters and associated correspondence for all doctors,
ensuring that urgent letters are dealt with in order of priority and in
accordance with the practice referral procedure. To further ensure that all letters are spell
checked and then re-read for accuracy of content and grammar.
- To
process referrals through the electronic referral system (ERS) and deal
with any associated patient queries.
- Manage
the ERS workflow ensuring tasks are actioned and dealt with in a timely
manner.
- To
ensure that all electronic referral forms are kept up to date and new ones
imported as appropriate
- To
process incoming insurance reports, requests from solicitors in accordance
with the practice incoming post policy.
- Raising
invoices for reports/letters completed by clinicians.
- Process
requests for information i.e. Subject Access Requests (SAR),
- To
provide support to the clinicians on Lexacom and to deal with any problems
that may arise
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
- Action
tasks and/or emails in a prompt manner.
- Process
6 week baby check paperwork.
- Answer
incoming phone calls relating to referrals and hospital secretaries,
dealing with the callers request appropriately.
- Carry
out system searches as requested.
- Maintain
a clean, tidy effective working area at all times.
- Maintain
stationary stock and ordering when needed.
- Support
all clinical staff with general; administrative tasks as requested.
- Support
the Management team with tasks as requested.
Job description
Job responsibilities
- To
type all referral letters and associated correspondence for all doctors,
ensuring that urgent letters are dealt with in order of priority and in
accordance with the practice referral procedure. To further ensure that all letters are spell
checked and then re-read for accuracy of content and grammar.
- To
process referrals through the electronic referral system (ERS) and deal
with any associated patient queries.
- Manage
the ERS workflow ensuring tasks are actioned and dealt with in a timely
manner.
- To
ensure that all electronic referral forms are kept up to date and new ones
imported as appropriate
- To
process incoming insurance reports, requests from solicitors in accordance
with the practice incoming post policy.
- Raising
invoices for reports/letters completed by clinicians.
- Process
requests for information i.e. Subject Access Requests (SAR),
- To
provide support to the clinicians on Lexacom and to deal with any problems
that may arise
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
- Action
tasks and/or emails in a prompt manner.
- Process
6 week baby check paperwork.
- Answer
incoming phone calls relating to referrals and hospital secretaries,
dealing with the callers request appropriately.
- Carry
out system searches as requested.
- Maintain
a clean, tidy effective working area at all times.
- Maintain
stationary stock and ordering when needed.
- Support
all clinical staff with general; administrative tasks as requested.
- Support
the Management team with tasks as requested.
Person Specification
Qualifications
Essential
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Qualification / NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Qualification / NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure