Job responsibilities
JOB
DESCRIPTION Team Leader (non- clinical)
**
NEW POST **
JOB TITLE: Team Leader (Prescriptions)
REPORTS TO: Service Manager
Salary In the range
of £24 26,500 per annum (FTE)
HOURS: 18-20 Hours per week
This post holder also works as part of their core prescriptions
team for at least 10 hours per week.
Job Summary:
This
team leader post will work alongside their colleagues in delivering the service
part of the week, as well as having protected management time for team
co-ordination and support.
The
role works with and reports to the Service Manager who will support and coach
them with developing their team, where appropriate this may involve joint
appraisal meetings and support with managing day to day staffing issues
Job Responsibilities:
-
Work
as a team to ensure adequate staffing for patient document
services team as directed by Service Manager
-
Cross cover with other team leaders as
required as part of a management team approach (for example may be asked to
link with additional team while colleague is away as a back-up)
-
Create and share admin team rotas with
team and wider Practice to ensure good communication and best use of desk areas
and workstations, distribution of leave and recording of any absences
-
Monitor day to day incoming workload,
prioritise where needed
-
On the job training for admin staff
including buddying / shadowing new staff and taking them through probationary
process and checklists
-
Completing annual review with direct
reports
-
Develop
best practice for the management of prescribing including developing systems
and processes, being part of quality improvement groups, linking where
appropriate with the lead GP
-
Work
collaboratively with the pharmacy team for clear understanding of the roles
each holds in the system and how we all work together. (linking with the senior
/ lead pharmacist)
- Process repeat medication requests from patients, communicating where needed with both patients and staff.
- adding and amending information to medical records as indicated by clinical letters or through requests from colleagues
- To minimise medicines wastage by aligning and updating prescribing
- To work across a small team on an number of quality improvement project ideas including close work with pharmacist team
- To work with care homes and retail pharmacies to joint aims and in the interest of improved patient journey and patient care.
GENERAL
CLAUSES
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
- Routine management of own team /
team areas, and maintenance of work space standards
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
