Job responsibilities
JOB REQUIREMENTS
The post-holder must be capable of performing accurately any function requested of them to ensure the safe, effective, and efficient delivery of pharmacy services within the practice.
JOB SUMMARY
To support the clinical team in delivering high-quality medicines optimisation and patient care. The Pharmacy Technician will undertake both patient-facing and administrative roles, contributing to safe prescribing, medicines reconciliation, and public health initiatives. The role includes supporting audits, clinical reviews, and the implementation of national prescribing policies.
Clinical Responsibilities
Undertake patient-facing and patient-supporting roles to promote effective medicines use through shared decision-making.
Conduct medicines optimisation tasks including checking inhaler technique, supporting medication reviews, and medicines reconciliation.
Support medication reviews and medicines reconciliation for new care home patients and during patient transfers between care settings.
Provide lifestyle advice and service information to address public health and social care needs.
Maintain a central role in shared care protocols and liaise with pharmacists or GP for complex cases.
Assist in the delivery of medicines optimisation incentive schemes and patient safety audits such as antimicrobial stewardship initiatives
Support implementation of national prescribing policies and guidance through clinical audits and quality improvement measures.
Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care.
Implement vaccination programmes for adults and children.
Develop, implement and embed health promotion and wellbeing programmes.
Implement and evaluate individual treatment plans for chronic disease patients that promote health and wellbeing.
Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to patients health.
Technical and Administrative Responsibilities
Work with the multi-disciplinary team to implement efficient medicines ordering, returns, and waste reduction processes.
Supervise reception teams in sorting and streaming prescription requests to ensure clinical staff focus on complex cases.
Lead medicines optimisation systems including electronic prescriptions, safe repeat prescribing, and high-risk medicines monitoring.
Provide training and support on the legal, safe, and secure handling of medicines, including EPS implementation.
Develop relationships with pharmacy colleagues across primary care, community pharmacy, secondary care, and mental health services.
Support delivery of QOF, QIPP, incentive schemes, and other quality or cost-effectiveness initiatives.
Undertake tasks consistent with the level of the post and scope of the role, ensuring timely and effective delivery.
Duties may vary from time to time without changing the general character of the post or level of responsibility.
Direct Patient- Care Responsibilities
Obtain patient consent for the collection of blood samples.
Perform venepuncture in accordance with practice protocols and infection control standards.
Maintain accurate patient records on the clinical IT system following sample collection.
Ensure correct labelling, packaging, and storage of samples prior to dispatch.
Ensure timely dispatch of samples to the NHS Trust laboratory.
Work collaboratively with the nursing team, seeking guidance when necessary for patient-related matters.
Coordinate the provision of travel medicine services.
Conduct basic patient observations such as blood pressure, pulse, temperature, and respiration rate.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
