Job summary
To be responsible for undertaking a wide range of
administrative duties to support the Practice Team in the effective running of the
practice to the required standard and meeting the objectives of the practice
Main duties of the job
- Processing clinical data by work flowing to surgery clinicians
- To investigate and process patient Out of Area (OOA)
- To process patient registrations, deductions and amendments working with PCSE
- To process discharge summaries & out of hours notifications from the hospital
- To process the death protocol within the practice
- Administrative support to the practice team as directed by the Lead Secretary/Administrator.
- Processing clinical data entry according to surgery protocol
- Running searches on patient data and sending results to surgery teams
- Communicating with patients including sending text messages and emails
- Take part in suitable training courses as necessary to facilitate your role as agreed with your team leader.
- Carry out any additional relevant duties to maintain the efficient running of the administration office and the practice as agreed with your team leader.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
About us
Leckhampton is a GP surgery based in Cheltenham with approx 14,000 patients.
We have a friendly team consisting of administrative and clinical personnel all working together for the good of our patients.
this role will support our administrative team with the day to day running of the surgery.
Job description
Job responsibilities
- Processing clinical data by work flowing to surgery clinicians
- To investigate and process patient Out of Area (OOA)
- To process patient registrations, deductions and amendments working with PCSE
- To process discharge summaries & out of hours notifications from the hospital
- To process the death protocol within the practice
- Administrative support to the practice team as directed by the Lead Secretary/Administrator.
- Processing clinical data entry according to surgery protocol
- Running searches on patient data and sending results to surgery teams
- Communicating with patients including sending text messages and emails
- Take part in suitable training courses as necessary to facilitate your role as agreed with your team leader.
- Carry out any additional relevant duties to maintain the efficient running of the administration office and the practice as agreed with your team leader.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Job description
Job responsibilities
- Processing clinical data by work flowing to surgery clinicians
- To investigate and process patient Out of Area (OOA)
- To process patient registrations, deductions and amendments working with PCSE
- To process discharge summaries & out of hours notifications from the hospital
- To process the death protocol within the practice
- Administrative support to the practice team as directed by the Lead Secretary/Administrator.
- Processing clinical data entry according to surgery protocol
- Running searches on patient data and sending results to surgery teams
- Communicating with patients including sending text messages and emails
- Take part in suitable training courses as necessary to facilitate your role as agreed with your team leader.
- Carry out any additional relevant duties to maintain the efficient running of the administration office and the practice as agreed with your team leader.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Person Specification
Experience
Essential
- Educated to GCSE level or equivalent
- GCSE (or equivalent) English and Maths at Grade C or above
- NVQ Level 2 IT qualification or equivalent
- NVQ Level 2 Business Administration qualification or equivalent
- Experience of working with the general public
- Experience of administration work
- Experience of clinical reporting
- Experience of working within General Practice & the NHS
- Skills
- Excellent communication skills written and verbal
- Strong IT skills including using Microsoft Windows, Excel & Outlook
- Clear and polite telephone manner
- Accuracy and attention to detail
- Confident in use of email communication
- Able to work as part of a team and autonomously
- Time Management and the ability to work to deadlines
- Able to follow policies and procedures
- Interpersonal skills
- Problem solving abilities
- Personal Qualities
- Polite and Confident
- Motivated
- High levels of integrity and loyalty
- Forward thinker with a solutions focused approach
- Sensitive and empathic in difficult situations
- Proven People Skills
- Able to work under pressure
- Flexibility of working hours/able to work at the desired times
- Adaptable and flexible to change
- Knowledge
Desirable
- Knowledge of SystmOne Clinical System
- Previous office experience
Person Specification
Experience
Essential
- Educated to GCSE level or equivalent
- GCSE (or equivalent) English and Maths at Grade C or above
- NVQ Level 2 IT qualification or equivalent
- NVQ Level 2 Business Administration qualification or equivalent
- Experience of working with the general public
- Experience of administration work
- Experience of clinical reporting
- Experience of working within General Practice & the NHS
- Skills
- Excellent communication skills written and verbal
- Strong IT skills including using Microsoft Windows, Excel & Outlook
- Clear and polite telephone manner
- Accuracy and attention to detail
- Confident in use of email communication
- Able to work as part of a team and autonomously
- Time Management and the ability to work to deadlines
- Able to follow policies and procedures
- Interpersonal skills
- Problem solving abilities
- Personal Qualities
- Polite and Confident
- Motivated
- High levels of integrity and loyalty
- Forward thinker with a solutions focused approach
- Sensitive and empathic in difficult situations
- Proven People Skills
- Able to work under pressure
- Flexibility of working hours/able to work at the desired times
- Adaptable and flexible to change
- Knowledge
Desirable
- Knowledge of SystmOne Clinical System
- Previous office experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
