Job summary
Due to the ever growing population we are looking to recruit an additional Patient Care Advisor to join our enthusiastic, supportive and hard working team.
We offer 26 days annual leave pro-rata increasing to 30 days after 5 years, plus bank holidays pro-rata, £50 uniform allowance and NHS pension scheme.
The post is for 28 hours per week as stated below. From time to time additional hours will also be required to cover holiday and sickness.
Monday 8:30am – 2:30pm
Tuesday 8:30am – 5:00pm with 30 min lunch at 1.30pm
Wednesday 8:30am – 2:30pm
Friday 9:30am – 6:00pm with 30 min lunch at 12noon
We welcome informal visits to the Practice and we would ask you to contact Jessica Boone on 01242 539080 to arrange this.
Main duties of the job
The work is varied and the ideal candidate will be someone with good customer and inter-personal skills with the ability to work calmly under pressure.
About us
We are a dynamic and friendly training practice with over 13,800 patients in Leckhampton, Cheltenham. We are passionate about providing a high standard of care and have a good reputation locally.
As part of our Practice Learning Time and in line with our surgery values; we promote a positive working environment with opportunities for team building and personal development.
Job description
Job responsibilities
To represent the practice face to face and on the telephone, assisting and care navigating patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner, in line with appropriate training.
Provide general assistance to the patients, visitors and practice team in a positive and friendly manner, either in person or via the telephone.
For full Job Description please see supporting file.
Job description
Job responsibilities
To represent the practice face to face and on the telephone, assisting and care navigating patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner, in line with appropriate training.
Provide general assistance to the patients, visitors and practice team in a positive and friendly manner, either in person or via the telephone.
For full Job Description please see supporting file.
Person Specification
Personal Qualities
Essential
- Polite and Confident
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathic in difficult situations
- Proven People Skills
- Able to work under pressure
- Able and willing to provide cover for sickness and holiday with the team
- Flexibility of working hours/able to work at the desired times
- Adaptable and flexible to change
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
- Experience of administration work
Skills
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills including using Microsoft Windows
- Clear and polite telephone manner
- Able to work as part of a team and autonomously
- Time Management and the ability to work to deadlines
- Able to follow policies and procedures
- Interpersonal skills
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE English or equivalent
Desirable
- Reception, Administration or Customer Service Qualification
Knowledge
Desirable
- Knowledge of Systmone Clinical System
Person Specification
Personal Qualities
Essential
- Polite and Confident
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathic in difficult situations
- Proven People Skills
- Able to work under pressure
- Able and willing to provide cover for sickness and holiday with the team
- Flexibility of working hours/able to work at the desired times
- Adaptable and flexible to change
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
- Experience of administration work
Skills
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills including using Microsoft Windows
- Clear and polite telephone manner
- Able to work as part of a team and autonomously
- Time Management and the ability to work to deadlines
- Able to follow policies and procedures
- Interpersonal skills
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE English or equivalent
Desirable
- Reception, Administration or Customer Service Qualification
Knowledge
Desirable
- Knowledge of Systmone Clinical System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
