Job summary
May Lane Surgery is a busy GP Practice dedicated to
delivering excellent healthcare to our patients. We are looking for a Lead GP Receptionist
to complement our friendly and supportive team, If you are enthusiastic and
have great people and communication skills, we would like to hear from you.
The role will ensure excellent service and adherence to our
practice policies and protocols. Responsible for the day to day running of
reception, supporting and supervising a team of more than 10 Receptionists, managing
workload, training, on the spot problem solving, and acting as a link between
reception and the management team, whilst still spending time answering phones
and dealing with patients face to face.
£12.50 per hr
Main duties of the job
We are looking for a friendly,
enthusiastic and committed team member with excellent communication/
interpersonal skills.
The role will include answering
phones, navigating patients to the correct service/appointments, manning the front
desk, scanning, prescriptions and other administrative tasks requested by the
GPs.
Experience of working in the NHS
or with SystmOne would be an advantage but is not essential.
The role would also include fostering
team growth by guiding, training, and supporting our reception team. Managing various administrative tasks,
including absence monitoring and training needs. You would also collaborate
closely with the Practice and Operations Managers on patient care and
administrative duties.
Ideally, a Lead Receptionist would
have shifts every day, Monday to Friday inclusive, though full-time (37.5hrs)
is not essential.
About us
Situated in Dursley, on the edge
of the Cotswolds, midway between Gloucester and Bristol, May Lane Surgery is a friendly
surgery serving approximately 10,000 patients.
Our multi-disciplinary team
includes GPs, GP Registrars, Clinical Pharmacists, Paramedic, Practice Nurses,
HCAs, Phlebotomists and a Young Peoples Support Worker. This is all supported
by an extensive team of Receptionists, Secretaries and Administrators.
We are a high achieving QOF
Practice.
Benefits include:
NHS Pension
A commitment to training and
developing our staff
Up to 25 days annual leave (pro
rata)
Bank Holiday Allownace (pro rata)
Access to Health Service Discounts
online, where hundreds of well-known brands offer various discounts to NHS
employees.
Job description
Job responsibilities
To be responsible for the day to
day running of the reception team, whilst also undertaking a wide range of
reception and administrative duties and the provision of general support to the
multidisciplinary team. Duties can include but are not limited to, answering the
telephone, greeting and directing patients, patient registration, booking
appointments, processing of information (electronic and hard copy) and
assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
Our organisation acknowledges the duty of care to safeguard,
protect and promote the welfare of the adults with care and support needs and
children listed at the practice and is committed to ensuring safeguarding
practice reflects statutory responsibilities, government guidance and complies
with best practice and CQC requirements.
This includes completing DBS checks on all successful applicants.
Job description
Job responsibilities
To be responsible for the day to
day running of the reception team, whilst also undertaking a wide range of
reception and administrative duties and the provision of general support to the
multidisciplinary team. Duties can include but are not limited to, answering the
telephone, greeting and directing patients, patient registration, booking
appointments, processing of information (electronic and hard copy) and
assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
Our organisation acknowledges the duty of care to safeguard,
protect and promote the welfare of the adults with care and support needs and
children listed at the practice and is committed to ensuring safeguarding
practice reflects statutory responsibilities, government guidance and complies
with best practice and CQC requirements.
This includes completing DBS checks on all successful applicants.
Person Specification
Experience
Essential
- Experience of working in a high level administrative role with a public facing element
- IT skills: must be computer literate
Desirable
- Experience of working in NHS or general practice
- Experience leading/managing a team in Primary Care
- Experience of SystmOne (Clinical I.T. system)
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Person Specification
Experience
Essential
- Experience of working in a high level administrative role with a public facing element
- IT skills: must be computer literate
Desirable
- Experience of working in NHS or general practice
- Experience leading/managing a team in Primary Care
- Experience of SystmOne (Clinical I.T. system)
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
