Permanent Receptionist and Call Centre Operative
East Norfolk Medical Practice
This job is now closed
Job summary
The job of the Receptionist and Call Centre Operative is a varied role. The role provides a point of contact for patients and clinical staff as well as the full range of general receptionist administrative duties. The post holder is required to be courteous, sympathetic, and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post.
The role of the Reception and Call Centre Operative is to:
Receive and make telephone calls (diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery)
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Main duties of the job
Making appointments and signposting patients to appropriate services, giving out test results, home visit requests, contacting other providers and actioning tasks from clinicians using our Systm One clinical system.
Answering a high volume of telephones call in to the practice and directing the calls to the appropriate person/team.
We are looking for candidates with a background of customer service and who have experience of dealing with the public over the telephone. Strong administrative and IT skills are essential, as is the ability to work calmly under pressure.
In return the post offers the opportunity to meet people from all walks of life, together with the job satisfaction of working as an integral part of a friendly team. We always aim to be caring, collaborative, hardworking, innovative, and open. If you share our values, we would love to hear from you.
We are committed to our responsibilities under the Equality Act and welcome applications from all who believe they have the essential requirements for the job.
About us
Opportunities exist for Permanent Full and Part Time Receptionist and Call Centre Operatives. The successful candidate must be prepared to work various shifts with a start time of 8am, or a finish time of 6.30pm Monday to Friday. As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of our practice. Your friendly demeanour and excellent customer service skills will make our patients feel welcome and supported.
East Norfolk Medical Practice is a friendly 16 partner GP practice, including physician associates and paramedics providing excellent health care to our growing population of approximately 32000 patients over four sites in the Great Yarmouth area. We are committed to improving the health, wellbeing and lives of our patients and colleagues in a friendly, supportive, pro-active and well- organised working environment.
Date posted
04 September 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A0610-24-0006
Job locations
147 Lawn Avenue
Great Yarmouth
Norfolk
NR30 1QP
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NR30 5AQ
Employer details
Employer name
East Norfolk Medical Practice
Address
147 Lawn Avenue
Great Yarmouth
Norfolk
NR30 1QP
Employer's website
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