Job summary
PREVIOUS APPLICANTS NEED NOT APPLY.
The successful candidate will be part of our wider health
care team including 20 GPs, physician associates and paramedics who provides
excellent care to our growing patient population of over 35,000. Apart from
providing core General Practice, our team is also responsible for the provision
of care to the homeless population in our area.
Receive and make telephone calls. Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way. Provide general assistance to the
Practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone.
Main duties of the job
If you are a great communicator with a positive attitude and
a passion for caring for people this it the right job for you.
Receive and make telephone calls. Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance to the Practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone
Applicants must be able to demonstrate good oral, written,
numeracy and keyboard skills and be computer literate. Knowledge of Microsoft
office word and excel and experience of reception work.
To act as chaperone when required by the clinician and make
a record in patients notes after the examination
Effective and efficient telephone service is provided to
patients and any other callers to the Practice
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain procedures and make
new and follow-up appointments.
More responsibilities can be found on the job description
which can be requested from sophie.flack@nhs.net
About us
The role of the Receptionist and call Centre operative
provides a point of contact for patients and clinical staff as well as the full
range of general receptionist administrative duties. The post holder is
required to be courteous, sympathetic and professional in these dealings. The
need to liaise effectively with other health professionals and colleagues is a
major requirement of this post.
In return the post offers the opportunity to meet people
from all walks of life, together with the job satisfaction of working as an
integral part of a team.
We are committed to our responsibilities under the Equality
Act and welcome applications from all who believe they have the essential
requirements for the job.
Job description
Job responsibilities
At East Norfolk Medical Practice, opportunities exist for
Permanent Full Time and Part Time Receptionist and Call Centre Operatives to
work various shift patterns at our GP surgeries in Great Yarmouth. The
successful candidate must be prepared to work between the hours of 8am and
6.30pm Monday to Friday and 8am till 12noon on a Saturday and Sunday.
If you are a great communicator with a positive attitude and
a passion for caring for people this it the right job for you.
The successful candidate will be part of our wider health
care team including 20 GPs, physician associates and paramedics who provides
excellent care to our growing patient population of over 35,000. Apart from
providing core General Practice, our team is also responsible for the provision
of care to the homeless population in our area.
The role of the Receptionist and call Centre operative
provides a point of contact for patients and clinical staff as well as the full
range of general receptionist administrative duties. The post holder is
required to be courteous, sympathetic and professional in these dealings. The
need to liaise effectively with other health professionals and colleagues is a
major requirement of this post
Applicants must be able to demonstrate good oral, written,
numeracy and keyboard skills and be computer literate. Knowledge of Microsoft
office word and excel and experience of reception work.
In return the post offers the opportunity to meet people
from all walks of life, together with the job satisfaction of working as an
integral part of a team.
We are committed to our responsibilities under the Equality
Act and welcome applications from all who believe they have the essential
requirements for the job.
Job description
Job responsibilities
At East Norfolk Medical Practice, opportunities exist for
Permanent Full Time and Part Time Receptionist and Call Centre Operatives to
work various shift patterns at our GP surgeries in Great Yarmouth. The
successful candidate must be prepared to work between the hours of 8am and
6.30pm Monday to Friday and 8am till 12noon on a Saturday and Sunday.
If you are a great communicator with a positive attitude and
a passion for caring for people this it the right job for you.
The successful candidate will be part of our wider health
care team including 20 GPs, physician associates and paramedics who provides
excellent care to our growing patient population of over 35,000. Apart from
providing core General Practice, our team is also responsible for the provision
of care to the homeless population in our area.
The role of the Receptionist and call Centre operative
provides a point of contact for patients and clinical staff as well as the full
range of general receptionist administrative duties. The post holder is
required to be courteous, sympathetic and professional in these dealings. The
need to liaise effectively with other health professionals and colleagues is a
major requirement of this post
Applicants must be able to demonstrate good oral, written,
numeracy and keyboard skills and be computer literate. Knowledge of Microsoft
office word and excel and experience of reception work.
In return the post offers the opportunity to meet people
from all walks of life, together with the job satisfaction of working as an
integral part of a team.
We are committed to our responsibilities under the Equality
Act and welcome applications from all who believe they have the essential
requirements for the job.
Person Specification
Qualifications
Essential
- Basic Numeracy and literacy Skills
- First class communication skills
- Able to follow written/verbal instructions and procedures
- The ability to retain information
- The ability to diffuse difficult situations
- Computer literate
Desirable
- GCSE grades A-C
- Experience of Windows
Personal Attributes
Essential
- Enthusiasm for high standards of customer care
- Genuine care for those less able
- Smart and clean appearance
- Reliable and conscientious approach
Qualifications
Essential
- Basic Numeracy and literacy Skills
- First class communication skills
- Able to follow written/verbal instructions and procedures
- The ability to retain information
- The ability to diffuse difficult situations
- Computer literate
Desirable
- GCSE grades A-C
- Experience of Windows
Experience
Essential
- Previous experience of face to face and telephone communication with members of the public
- Experience of working without supervision, using own initiative Previous experience of delivering high quality customer service Experience of dealing effectively with challenging customers
Person Specification
Qualifications
Essential
- Basic Numeracy and literacy Skills
- First class communication skills
- Able to follow written/verbal instructions and procedures
- The ability to retain information
- The ability to diffuse difficult situations
- Computer literate
Desirable
- GCSE grades A-C
- Experience of Windows
Personal Attributes
Essential
- Enthusiasm for high standards of customer care
- Genuine care for those less able
- Smart and clean appearance
- Reliable and conscientious approach
Qualifications
Essential
- Basic Numeracy and literacy Skills
- First class communication skills
- Able to follow written/verbal instructions and procedures
- The ability to retain information
- The ability to diffuse difficult situations
- Computer literate
Desirable
- GCSE grades A-C
- Experience of Windows
Experience
Essential
- Previous experience of face to face and telephone communication with members of the public
- Experience of working without supervision, using own initiative Previous experience of delivering high quality customer service Experience of dealing effectively with challenging customers
