Job summary
We are seeking a confident and organised Receptionist to carry out all reception duties and be an integral part of the team. The individual would receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Navigate patients to the correct service or clinician when they call for an appointment
About us
Whitby Group Practice is a personal Medical Services Practice,
located in Spring Vale Medical Centre in Whitby, North Yorkshire. It has a
current list size of 13,500 patients.
The Practice provides a service to residents of Whitby and the
surrounding villages. It has a branch surgery at Robin Hoods Bay,
approximately 5 miles from Whitby along the coast. Both surgeries are purpose
built, have a dispensary and ample parking. They are owned by the Partners.
The Practice is a large team which works together to deliver
high quality, accessible care within a supportive, friendly learning
environment. The GP Partners have personal patient lists.
The practice is a very desirable place to work with a relaxed and pleasant atmosphere. It is very important to the partners that this is maintained and developed.
There is a strong social aspect within the team, with events held throughout the year, including a Christmas party, a summer BBQ, and other team events.
Job description
Job responsibilities
- Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Care navigate patients to the correct service or clinician
- Using your own judgement and communication
skills, ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal
requirements to new patients, and ensure
procedures are completed.
- Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for home visits onto the Home Visit rota, ensuring to carefully record all relevant details and referring to
duty doctor where necessary.
- Advise patients of relevant charges for
private (Non General Medical Services) services.
- Enter patient information on to the computer
as required.
- Ensure correspondence, reports, results etc.
are put for scanning promptly
- Undertake recall of patients
- Manage and add GP rota onto the IT system
- Ensure that all new patients are registered
onto the computer system promptly and accurately
- Undertake any other additional duties
appropriate to the post as requested by the Partners or the Practice Manager.
Job description
Job responsibilities
- Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Care navigate patients to the correct service or clinician
- Using your own judgement and communication
skills, ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal
requirements to new patients, and ensure
procedures are completed.
- Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests for home visits onto the Home Visit rota, ensuring to carefully record all relevant details and referring to
duty doctor where necessary.
- Advise patients of relevant charges for
private (Non General Medical Services) services.
- Enter patient information on to the computer
as required.
- Ensure correspondence, reports, results etc.
are put for scanning promptly
- Undertake recall of patients
- Manage and add GP rota onto the IT system
- Ensure that all new patients are registered
onto the computer system promptly and accurately
- Undertake any other additional duties
appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Maintains confidentiality at all times.
Communication and Verbal Skills
Essential
- Excellent communication skills
- Excellent listening skills
Qualifications
Essential
- GCSE A+ - E Maths and English (or equivalent) and at least 3 others
- Basic computer experience
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
- Leadership and / or Management Qualification
Experience
Essential
- Excellent IT skills
- Excellent verbal communication skills
- Ability to deal with people in person and on the telephone
- Experience of working directly with members of the public in a busy office environment.
Desirable
- Experience of working within a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / System one / Vision user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Maintains confidentiality at all times.
Communication and Verbal Skills
Essential
- Excellent communication skills
- Excellent listening skills
Qualifications
Essential
- GCSE A+ - E Maths and English (or equivalent) and at least 3 others
- Basic computer experience
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
- Leadership and / or Management Qualification
Experience
Essential
- Excellent IT skills
- Excellent verbal communication skills
- Ability to deal with people in person and on the telephone
- Experience of working directly with members of the public in a busy office environment.
Desirable
- Experience of working within a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / System one / Vision user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
