Maternity Cover Administrator

Job description

Job responsibilities

Major Duties and Responsibilities of the Post:

Main Duties

General Administrative Procedures General Records duties including:

Filing

Photocopying

Scanning of documents

Opening and date stamping daily incoming post

Reviewing daily incoming emails

Creating invoices for reports

Weekly reports Patient procedures and Fast Track Referrals

New Patient Registrations and Deductions (Workflow)

Temporary residents registration

Death Certificates

Emailing Radiology requests

Dealing with District Nurse (DN) emails

Printing in colour/scanning

Booking annual reviews

Online access

Maintain a healthy and secure workplace

Any other delegated duties considered appropriate for the post

Person Specification:

Hours of Work are 16 hours per week, 2 days, Thursday and Friday. The hours will include 8:00am start and you must be flexible to cover until 6:15pm if required.

We would look for the post holder to: -

Have a good general education to GCE / GCSE equivalent level English

Have excellent keyboard and computer skills

Be a user of Microsoft Word

Have excellent communication skills including an excellent telephone manner

Ability to work without direct supervision and to determine own and others workload priorities

Ability to work as part of an integrated and multi-skilled team

An understanding, acceptance and adherence to the need for strict confidentiality

Ability to use own judgement, resourcefulness, common sense to respond to patients enquiries and requests

Accuracy

Able to work under pressure

Have a flexible approach

Promote & maintain own and others Health & Safety as to the Practice H & S Policy

Training provided

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will implement the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding:

To comply with local safeguarding policies and procedures.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members and staff

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• * Excellent communication skills (written and oral)
• * Strong IT skills (generic)
• * Clear, polite telephone manner
• * Competent in the use of Office and Outlook
• * Effective time management (Planning & Organising)
• * Ability to work as a team member and autonomously
• * Good interpersonal skills
• * Problem solving & analytical skills
• * Ability to follow policy and procedure

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• Have a good general education to GCSE equivalent level English/Maths

Desirable

• Experience in an administrative role.
• Confident in the use of IT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitby Group Practice

Address

Rievaulx Road

Whitby

North Yorkshire

YO21 1SD

Employer's website

https://whitbygrouppractice.nhs.uk/ (Opens in a new tab)