Byfield Medical Centre

Part time receptionist

Information:

This job is now closed

Job summary

Part time Receptionist Hours:Monday to Friday 12.00 midday to 4.00pm

We are rural medical centre providing an excellent service to our patients and are looking for a part time receptionist to join our small very friendly team we are situated in a pretty Northamptonshire village

Previous experience of working in general practice, whilst beneficial, is not essentialhowever you must have experience of working as a receptionist.

Previous experience of working in general practice, whilst beneficial, is not essential. Please apply by sending in a CV and covering letter to our Practice Manager, Tracey Rymer interviews will be held the first week of November 2024. Any questions please call Tracey Rymer, Practice Manager 01327 265841

Main duties of the job

Your duties will include answering the phone and dealing with patient queries, booking appointments for patients.Handing our dispensed medication to patients. You should have a polite and empathetic nature and be willing to get stuck in assisting your colleagues where necessary.

About us

We are a close knit team working in a beautiful village in Northamptonshire, your own transport would be essential

Details

Date posted

16 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0606-24-0001

Job locations

Church Street

Byfield

Daventry

Northamptonshire

NN11 6XN


Job description

Job responsibilities

Byfield Medical Centre

Job Description Part-Time Receptionist

JOB TITLE:

Part TIME RECEPTIONIST

RESPONSIBLE TO:

Reception Manager

JOB PURPOSE:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service

Proactively communicate information between relevant patients, doctors and professionals

Booking patient appointments, handing out medications and prescriptions

Assisting admin team with referrals and insurance documentation

Scanning documents

Photocopying, filing

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in patients and visitors in line with practice appointments and visitors procedures.

3.

Respond and/or redirect all patient and visitor requests accordingly.

4.

Booking, amending and cancelling patient appointments.

5.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

6.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

7.

Hand out prescriptions/medications to patients.

8.

Deal with patient queries.

9.

Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.

10.

Undertake computerised mandatory training.

11.

Undertake annual Basic Life Support training.

12.

Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.

13.

Attend staff meetings contributing ideas where appropriate.

14.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

15.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Job description

Job responsibilities

Byfield Medical Centre

Job Description Part-Time Receptionist

JOB TITLE:

Part TIME RECEPTIONIST

RESPONSIBLE TO:

Reception Manager

JOB PURPOSE:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service

Proactively communicate information between relevant patients, doctors and professionals

Booking patient appointments, handing out medications and prescriptions

Assisting admin team with referrals and insurance documentation

Scanning documents

Photocopying, filing

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in patients and visitors in line with practice appointments and visitors procedures.

3.

Respond and/or redirect all patient and visitor requests accordingly.

4.

Booking, amending and cancelling patient appointments.

5.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

6.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

7.

Hand out prescriptions/medications to patients.

8.

Deal with patient queries.

9.

Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.

10.

Undertake computerised mandatory training.

11.

Undertake annual Basic Life Support training.

12.

Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.

13.

Attend staff meetings contributing ideas where appropriate.

14.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

15.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Person Specification

Qualifications

Essential

  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • Experience of working with the general public
  • Experience of reception work
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • NVQII in Customer Care
  • ECDL
  • Experience of working within General Practice
  • Knowledge of EMIS Web clinical system
Person Specification

Qualifications

Essential

  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • Experience of working with the general public
  • Experience of reception work
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • NVQII in Customer Care
  • ECDL
  • Experience of working within General Practice
  • Knowledge of EMIS Web clinical system

Employer details

Employer name

Byfield Medical Centre

Address

Church Street

Byfield

Daventry

Northamptonshire

NN11 6XN


Employer's website

https://www.byfieldmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Byfield Medical Centre

Address

Church Street

Byfield

Daventry

Northamptonshire

NN11 6XN


Employer's website

https://www.byfieldmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Tracey Rymer

tracey.rymer@nhs.net

01327265841

Details

Date posted

16 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0606-24-0001

Job locations

Church Street

Byfield

Daventry

Northamptonshire

NN11 6XN


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