Service Manager

Job description

Job responsibilities

The following are the core responsibilities of the Service Manager. There may be on occasion, a requirement to carry out other tasks commensurate to the role and will be dependent upon factors such as workload and staffing levels.

Contractual performance, quality and clinical effectiveness

Understand and support the implementation of national, local and internal quality standards for long term conditions, identified patient groups and all other quality programmes including prescribing.

Plan and implement practical, consistent and relevant methods to enable the practice to meet all upper achievement levels set out in specific national and local performance targets, requirements and guidance.

Provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment.

Ensure the practice disease prevalence is maintained at suitable levels.

Ensure all staff have the skills and knowledge to support the entry and maintenance of high quality data for the practice.

Support the clinical team with regular clinical searches and progress reports in relation to required achievement levels.

Work with CCG/other commissioners to validate patient information, performing regular checks and quality audits as required.

Deputise for the Practice Manager on clinical quality, claims, service activity and performance matters in his/her absence and/or when requested.

Download, install and implement changes to the Electronic Prescribing System.

To provide support advice and training for current and new practice staff in the use of the clinical system when required.

To support the prescribing lead GP partner / medicines management team in supporting the practice team in the delivery of safe, cost-effective prescribing according to national guidelines and local requirements

To take the administrative lead in monitoring QOF, LIS, LES, DES and other related projects

To take the lead in the practice KPI monitoring and reporting

To take the practice lead in CEG/PCN/CEPN/CCG liaison in creating and using appropriate IT templates to help achieve maximal achievement and best quality patient care

Staff Management

Manage the coding/scanning, records administration teams, Safeguarding & Childhood

Immunisation administrator on a daily basis.

Review processes and ensure workload is to an acceptable level

Hold Appraisals and review meetings.

Support the HR administrator in conducting interviews

Information governance

To support the overall practice clinical governance framework.

To be the administrative information governance lead for the practice and ensure compliance of all staff with the NHS DSP Toolkit or any future.

To submit all Data and IT.

To the support partner who is acting as the practice Caldicott Guardianand taking responsibility for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.

Information and its use

Responsible for ensuring the quality and management of EMIS or any subsequent/replacement clinical system.

Obtain and keep up-to-date with EMIS and all clinical system changes.

Ensure clinical templates are current, available and work with up-to-date information fields.

Ensure all staff have access to and use letter templates, referrals and other EMIS forms in a standard way as set out in the practice policies and procedures.

Clinical data submissions for QOF, enhanced services and other reporting requirements using CQRS, GPES, ImmForm, Open Exeter and all other relevant data submission and extraction systems.

Ensure up to date access to CQRS, ImmForm, Open Exeter and that GPES and other extraction systems are available and operational.

Provide updates and monitor activity regarding patient referrals.

Support reviews of acute admissions, OOH activity, high risk patients and long term conditions and any other analysis via audit.

Perform prescribing, Clinical Commissioning Group (CCG), Primary Care Network (PCN), national and internal audits as required.

To support the practice team in the and recording of appropriate follow-up of lab results, hospital DNAs and 2 week referrals and all other data that informs the quality of the practice services and the partners strategic decision-making.

Clinical Audit

The post-holder will support the clinical and operational leads through regular audits of both clinical and service administrative processes, review and dissemination of results and the planning of service improvements to deliver patient benefit.

Clinical Service Development

Education and Training

The post-holder will work with the Lead GP and clinicians to ensure all staff are aware of the most recent evidence and practice in accordance with local, national and best practice guidelines to include supporting the following processes:

The post-holder will be support the delivery of clinical governance which will include organising and managing the following meetings:

o Quarterly significant events and serious untoward incident reviews.

o Quarterly complaints reviews.

o Meetings to discuss audit/information for enhanced services.

The post-holder will support the clinical leads with the development and implementation of clinical policies to assist clinicians in their decision making and management plans. These policies will include information on the clinical templates and Read codes to be used for:

• Routine care.
• Chronic diseases.
• Local and national enhanced services.
• Core contract changes.
• Others eg travel health.

The post-holder will support the clinical lead for training and education as required.

General

The post-holder may be required to undertake additional duties not identified here to meet the needs of the service while these would not exceed the level of responsibility expected. They must also be willing to attend relevant meetings, study and update days even if not on a usual working day.

Person Specification

Experience

Essential

• GCSEs or higher
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills
• Excellent & evidenced leadership & management skills
• Strategic and outside the box thinker
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Evidence of meeting deadlines
• Experienced and expert EMIS user skills
• Effective time management (Planning & Organising)
• Evidenced EMIS template designer and search expert
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Street Medical Care

Address

274 North Street

Romford

RM1 4QJ

Employer's website

https://www.northstreetmedicalcare.co.uk (Opens in a new tab)